酒店回复: Dear Rebekah,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it must have been to deal with multiple room changes and maintenance concerns, and we are truly sorry for the inconvenience caused. Please know that this is not the standard of service we strive to provide.We take your safety and comfort seriously, and we will investigate the issue with the door and ensure that our maintenance team addresses all the concerns you’ve mentioned. Regarding the refund, we do apologize for any misunderstanding of our policy and would be happy to review this matter with you directly to see how we can resolve it. We deeply regret that your experience with us fell short of expectations, and we hope you will give us another chance to show you the quality and service we aim to deliver
酒店回复: Dear Apryl,Thank you for sharing your experience with us. We sincerely apologize that your stay was not as expected. We take your concerns seriously and will immediately review the cleanliness and maintenance of the room, as well as the condition of the pool area, to ensure that these issues are addressed.Regarding the odor in your room, the condition of the beds, and the linens, we will work with our housekeeping team to ensure that our rooms are thoroughly cleaned and prepared to meet our standards. We also apologize for the inconvenience of having to request towels and will ensure that all necessary amenities are provided to guests without delay.We are grateful for your feedback, as it helps us improve, and we hope you will consider giving us another chance to provide a better experience.
3.0分
家庭亲子
原文
翻译提供方：Google
房间清洁需要改进
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酒店回复: Thank you for sharing your feedback, Ivan. We apologize for any inconvenience caused by the cleanliness of your room. Please be assured that we are committed to providing a comfortable and clean environment for all our guests.We are pleased to inform you that renovations are set to begin in a matter of days. These improvements will address various aspects of the property, including guest rooms, to enhance the overall experience. We appreciate your understanding and patience as we work to make these upgrades.We hope to have the opportunity to welcome you back in the future to experience the positive changes firsthand.
5.0分
其他
原文
翻译提供方：Google
一切都好
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酒店回复: Gracias, Oscar, por tu excelente calificación. ¡Nos alegra saber que todo estuvo bien durante tu estancia! Esperamos recibirte nuevamente pronto.
5.0分
家庭亲子
原文
翻译提供方：Google
伟大的
4.0分
家庭亲子
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We only stayed one night but the hotel is right off the main road and easy to get in and out of. The La Quinta provides a quick getaway for us desert dwellers to get up to the mountains and enjoy the cool mountain air!
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酒店回复: Hi Tom,Thank you for your review! We're so glad you enjoyed the convenience of our location and that the La Quinta was the perfect quick getaway for you. It sounds like a refreshing escape to the mountains! We hope to welcome you back again soon for another relaxing stay.Safe travels!
2.0分
其他
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Dirty laundry washcloth over shower curtain. Chip crumbs on desk when we got there. Coffee in bfast bar tasted burnt. Furniture in room was worse than a flea market- desk chair upholstery split, wooden tables beaten up. Bed linens & towels thin and worn. Very disappointing experience all around.
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酒店回复: Dear Linda,Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. Cleanliness and comfort are priorities for us, and we regret that your experience did not reflect that. Please know that your comments have been shared with our team so we can address the issues you've mentioned and make the necessary improvements.We appreciate you bringing this to our attention and will use it as an opportunity to do better.
3.0分
家庭亲子
Our sheets had yellow urine stains on them, smelled like urine in the room too. I requested new sheets and those had stains too
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酒店回复: Dear Lucia,Thank you for your feedback, and I'm truly sorry to hear about your experience during your stay.I want to clarify that the stains on the sheets were not urine, but rather soap residue from our laundry process. We understand how this could have been mistaken for something else and sincerely apologize for the discomfort it caused.We take cleanliness very seriously and are currently reviewing our laundry procedures to ensure this doesn't happen again. Your concerns about the odor in the room are also being addressed with our housekeeping team.We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity to provide you with the quality stay you expected.
1.0分
其他
Exercise room shut down. Super dirty and smelly. Rm not completed remodel. Felt unsafe. Common area dirty and unsafe.
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酒店回复: Hi Curtis,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet expectations. We take your concerns seriously, especially regarding cleanliness, safety, and the condition of the facilities.Our team is currently in the process of making improvements to the property, and while we strive to minimize any impact on our guests, it’s clear we fell short during your stay. We apologize for the condition of the exercise room and any areas that did not reflect our usual standards.Your feedback helps us address these issues more effectively, and we’re committed to making the necessary improvements. We hope you’ll consider giving us another chance in the future.Best regards,
1.0分
其他
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Not suitable for good stay
The property was in very poor condition. Hot in the lobby. Tv did not work and we couldn't get it resolved during our stay. The bathtub and toilet had very bad stains. Tiles on the floor were loose. There was bad layers of dust and dirt everywhere. Noise through the hall and walls kept us up. They were renovating on the floor we occupied and had to navigate past plastic drapping.
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酒店回复: Dear Christine,Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet expectations. The issues you mentioned — from cleanliness and maintenance to noise and renovation impact — are far from the standard we aim to provide, and we sincerely apologize.While we are currently undergoing renovations to improve the property for future guests, we understand that this should never come at the cost of comfort, cleanliness, or peace of mind during your stay. We’re especially sorry that your concerns, such as the TV issue and cleanliness, weren’t addressed promptly.Please know that your feedback has been shared with our team, and we are actively working to correct these issues. We appreciate your honesty and hope you might consider giving us another opportunity to provide the quality experience you deserved.Warm regards,
我们在这家酒店的经历很糟糕。我们第一个房间的钥匙完全不能用，所以我们换到了一个水槽和浴缸都堵住了的房间。我们又换到第三个房间，浴室的瓷砖松了，马桶的地垫也松了，浴缸的饰面也磨损了。我们住的第一个晚上，有人半夜试图闯入我们的房间，幸亏我们锁上了顶上的门闩，门才勉强打开了一点。第二天早上我们退房，却因为“酒店政策”而拒绝退还我们预付的第二晚房费。我们对这家酒店非常失望。
楼很旧。我们的房间有异味。床不舒服。床单甚至不是白色的。地板很脏。我们不得不打电话要毛巾。泳池的地板是棕色的，很脏。水甚至不清澈。和网上图片上显示的一样。
房间清洁需要改进
一切都好
伟大的
We only stayed one night but the hotel is right off the main road and easy to get in and out of. The La Quinta provides a quick getaway for us desert dwellers to get up to the mountains and enjoy the cool mountain air!
Dirty laundry washcloth over shower curtain. Chip crumbs on desk when we got there. Coffee in bfast bar tasted burnt. Furniture in room was worse than a flea market- desk chair upholstery split, wooden tables beaten up. Bed linens & towels thin and worn. Very disappointing experience all around.
Our sheets had yellow urine stains on them, smelled like urine in the room too. I requested new sheets and those had stains too
Exercise room shut down. Super dirty and smelly. Rm not completed remodel. Felt unsafe. Common area dirty and unsafe.
Not suitable for good stay
The property was in very poor condition. Hot in the lobby. Tv did not work and we couldn't get it resolved during our stay. The bathtub and toilet had very bad stains. Tiles on the floor were loose. There was bad layers of dust and dirt everywhere. Noise through the hall and walls kept us up. They were renovating on the floor we occupied and had to navigate past plastic drapping.