酒店回复: Thank you for sharing your feedback and for recognizing our team’s good service attitude. We truly appreciate your comments and are glad our hospitality stood out during your stay.We’ll continue working hard to enhance every aspect of the guest experience so your next visit will be even more enjoyable. If you're ever in the area again, we hope to have the opportunity to host you and provide an even better experience—one that earns a higher rating next time.
5.0分
其他
方便、環境不錯
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酒店回复: Thank you very much for your review. Hope to see you soon at La Quinta Inn & Suites North Orem.
1.0分
家庭亲子
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My stay at this hotel was extremely disappointing and far below basic expectations of comfort and cleanliness. To start, our room wasn’t adequately stocked — there were no extra towels for the number of guests staying, which is a simple standard any hotel should meet. There also wasn’t any proper hand soap for the sink, only body soap, which felt unsanitary for a shared bathroom.
As we settled in, we noticed even more issues. The carpet under the beds was torn and looked like it hadn’t been replaced or cleaned in a very long time. On top of that, there was a sticky, disgusting stain left on one of the bed sheets, which was completely unacceptable. The bed itself was extremely uncomfortable and stiff, making it nearly impossible to get a good night’s rest.
The environment in the hotel also felt unsafe. I was woken up by extremely disruptive guests, including a woman crying and running down the hallway as if she were in distress. It was alarming and made me feel uncomfortable staying there. Because of this, I didn’t even sleep at the hotel on the final night.
To make matters worse, the front desk staff were rude, unwelcoming, and seemed indifferent to all concerns. There was no sense of hospitality or care for guest experience.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet expectations. The issues you experienced with room cleanliness, amenities, and comfort are concerning, and we are reviewing them with our team to ensure they are promptly addressed. We also regret that noise disruptions affected your rest, as guest comfort and well-being are important to us. We appreciate you bringing these matters to our attention and hope we may have the opportunity to provide you with a much improved experience in the future.
4.0分
其他
Our room was clean and spacious, however the metal bed frames were cheap and squeaked. There was also a lot of highway noise from the road nearby.
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酒店回复: Thanks so much for your thoughtful review, We're glad to hear you found the accommodations comfortable and spacious. We appreciate your loyalty and hope to be your top choice next time. Looking forward to welcoming you back!
5.0分
其他
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The room is huge and there is a giant Jetted Tub in the suite, make sure you ask for the room with the deck if that’s what you want, the ad showed a room with a deck but you have to ask for that one specifically.
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酒店回复: Gregory, we appreciate your 10/10 rating and thoughtful feedback. It’s wonderful to hear that the suite and jetted tub met your expectations. For future stays, our team is happy to assist with ensuring you receive the deck room if that’s your preference. Thank you for choosing us, and we hope to welcome you back.
4.0分
其他
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Comfortable and roomy … breakfast was sub-par compared to other similar priced hotels nearby - that being said - I will stay here again but would probably be my second choice if my first wasn’t available
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酒店回复: Thanks so much for your thoughtful review, Nelsen! We're glad to hear you found the accommodations comfortable and spacious. We appreciate your loyalty and hope to be your top choice next time. Looking forward to welcoming you back!
5.0分
家庭亲子
Yes, and the staff were very nice and pleasant. I would definitely stay again, and will recommend.
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酒店回复: Dear Lillian, thank you for your wonderful feedback. We're delighted you had a pleasant experience and truly appreciate your recommendation. We look forward to your next visit!
工作人员很友好。房间本身还可以。壁橱门坏了，关不上。卫生纸架从墙上掉了下来，房间里有一些奇怪的声音。我想是冰箱的声音。
至于电视，你必须用手机连接。这很奇怪，也让人有点沮丧。我花了几分钟才弄明白。
床很好，毛巾也很多。我们可能不会再住那里了。
以这个价格来说，这里还算可以。
住得不错。房间很干净，早餐也很好。
服务态度好
方便、環境不錯
My stay at this hotel was extremely disappointing and far below basic expectations of comfort and cleanliness. To start, our room wasn’t adequately stocked — there were no extra towels for the number of guests staying, which is a simple standard any hotel should meet. There also wasn’t any proper hand soap for the sink, only body soap, which felt unsanitary for a shared bathroom.
As we settled in, we noticed even more issues. The carpet under the beds was torn and looked like it hadn’t been replaced or cleaned in a very long time. On top of that, there was a sticky, disgusting stain left on one of the bed sheets, which was completely unacceptable. The bed itself was extremely uncomfortable and stiff, making it nearly impossible to get a good night’s rest.
The environment in the hotel also felt unsafe. I was woken up by extremely disruptive guests, including a woman crying and running down the hallway as if she were in distress. It was alarming and made me feel uncomfortable staying there. Because of this, I didn’t even sleep at the hotel on the final night.
To make matters worse, the front desk staff were rude, unwelcoming, and seemed indifferent to all concerns. There was no sense of hospitality or care for guest experience.
Our room was clean and spacious, however the metal bed frames were cheap and squeaked. There was also a lot of highway noise from the road nearby.
The room is huge and there is a giant Jetted Tub in the suite, make sure you ask for the room with the deck if that’s what you want, the ad showed a room with a deck but you have to ask for that one specifically.
Comfortable and roomy … breakfast was sub-par compared to other similar priced hotels nearby - that being said - I will stay here again but would probably be my second choice if my first wasn’t available
Yes, and the staff were very nice and pleasant. I would definitely stay again, and will recommend.