酒店回复: Dear Sergei,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. It’s concerning to hear that you were assigned to a smoking room despite your request for a non-smoking room, and we regret the inconvenience caused by the lack of a room key. Additionally, we understand your frustration with the internet service and the unexpected charges. Your comments will be reviewed to ensure better clarity and service for future guests. We deeply value your feedback and hope for the opportunity to improve your experience moving forward.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for your experience with our front desk staff and the lack of hospitality you described. Please know that your concerns regarding service and breakfast options have been shared with our team to ensure immediate improvements. We strive to provide warm, courteous service and regret that we fell short during your stay. Your comments about the coffee station and breakfast offerings are also noted, and we will work to enhance these areas for a better guest experience. We truly appreciate your feedback and hope you will consider giving us another opportunity to provide the level of service you deserve.Sincerely,Hotel Management

酒店回复: Dear Gabrielle, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

酒店回复: Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

酒店回复: Dear Michael, Thank you for taking the time to review your stay with us. While we’re glad to know that you enjoyed most of your stay, we regret that you were disappointed with our grab-and-go breakfast offering. We’re always looking for ways to improve, and your thoughts on the morning offering are noted as we continue working on enhancing that part of the experience. Thank you for choosing Extended Stay America. We look forward to welcoming you back.Sincerely, Hotel Management

酒店回复: Dear Craig,Please accept our apologies for not meeting your expectations. We are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management