酒店回复: Dear Rene, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management
3.0分
情侣出游
原文
翻译提供方：Google
今早的早餐按计划提供。
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酒店回复: Dear René, Thank you for staying with us. We are pleased to know you enjoyed our hotel amenities, especially our complimentary grab-and-go breakfast. We strive to provide excellent value for our guests. Please return; we hope to see you again soon. Sincerely,Hotel Management
3.0分
其他
There were patches all over the walls and there were several spots that looked in disrepair including outlets and shelving.
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酒店回复: Dear Michael, We sincerely apologize for the condition of your room and the visible repairs that affected your impression of our property. The issues you mentioned regarding the walls, outlets, and shelving are being addressed by our maintenance team to ensure all areas are properly repaired and well-maintained. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve the quality and comfort of our accommodations. We value your understanding and hope to have the opportunity to provide you with a more pleasant experience on your next visit.Sincerely,Hotel Management
3.0分
商务出差
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The room was very clean, sheets and towels were great, but the overall condition of the room was poor condition. A few of the cabinet fronts were either gone or badly damaged. For close to $200, I was very disappointed. Also, since they do seem to be renovating the building, there was a dumpster removal truck with all the beeps at 6am on a Saturday, which was frustrating!
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酒店回复: Dear Regina,We appreciate your feedback regarding your recent stay with us. We sincerely apologize for the condition of the room, as it does not reflect the standards we strive to uphold. We take your comments seriously nd will share them with our team promptly. We also understand how frustrating noise disturbances early in the morning can be, and we are sorry for the inconvenience caused. On a positive note, we appreciate you highlighting the cleanliness of the room and the quality of the linens; we’re glad these aspects met your expectations. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
1.0分
情侣出游
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The hotel was very dirty, it smelled like **** and smoke, there was hair everywhere in our room, the fire alarm were ripped off the ceiling, the dresser was broken, there was mold several places in the bathroom, the sheets were ripped and thin and itchy, the pillows were super flat, everything felt gross to touch. The carpet looked and felt dirty and the toilet and bathtub were dirty too, the breakfast was lame. Customer service wasn’t very helpful. The only thing that was good was the air conditioner and the fridge.
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酒店回复: Dear Jessi, We sincerely apologize for the numerous issues you encountered, including the cleanliness of your room, damaged fixtures, and the condition of linens and amenities. This is not the standard of service and upkeep we strive to provide. Your comments have been shared with our housekeeping, maintenance, and management teams for immediate corrective action. We appreciate your honesty, as it helps us identify areas that need urgent improvement. We regret your experience and hope to have the opportunity to offer you a significantly better stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
The bathroom had mold. The hallway smelled like cigarettes. And I was supposed to have two beds, but there was only a single bed available when I checked in.
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酒店回复: Dear Joanna, We sincerely apologize for the issues you encountered, including the presence of mold in the bathroom, cigarette odors in the hallway, and the discrepancy with the bed configuration. This experience does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and management teams to ensure corrective actions are taken. We value your input as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Management
太美了
这家酒店急需整改。我们一走进房间就闻到一股异味，浴室也很脏。浴缸里有斑点，我们一开始以为是永久性污渍，但洗了个澡后就消失了。
预订信息上写的是设施齐全的厨房，配有大尺寸冰箱、炉灶和微波炉。但遗憾的是，这个所谓的“设施齐全”的厨房里连一个杯子、勺子或盘子都没有。真的什么都没有。当我们打电话给前台时，他们说厨房用品是先到先得，所以没有多余的了。
第二天早上我们就退房了，换了另一家酒店。再也不会来这家了。
酒店地理位置不错，威斯汀、万怡等大品牌酒店都在附近。可惜这家酒店维护得很差，管理也很混乱。服务几乎是形同虚设。浴室的换气扇坏了，房间里有股很重的霉味。我完全不推荐这家酒店！管理层真的需要好好反思一下如何改进了！
房间设有带冰箱的小厨房。如有需要，可配备烤面包机、咖啡机等。交通便利，可通往95号州际公路，是一日游的理想选择。大堂早晨供应咖啡和茶。此外，还提供松饼、燕麦棒和速溶燕麦片。
如果您经常出行，这里足够了。
2025 年 1 月 7 日早上不提供午餐。
今早的早餐按计划提供。
There were patches all over the walls and there were several spots that looked in disrepair including outlets and shelving.
The room was very clean, sheets and towels were great, but the overall condition of the room was poor condition. A few of the cabinet fronts were either gone or badly damaged. For close to $200, I was very disappointed. Also, since they do seem to be renovating the building, there was a dumpster removal truck with all the beeps at 6am on a Saturday, which was frustrating!
The hotel was very dirty, it smelled like **** and smoke, there was hair everywhere in our room, the fire alarm were ripped off the ceiling, the dresser was broken, there was mold several places in the bathroom, the sheets were ripped and thin and itchy, the pillows were super flat, everything felt gross to touch. The carpet looked and felt dirty and the toilet and bathtub were dirty too, the breakfast was lame. Customer service wasn’t very helpful. The only thing that was good was the air conditioner and the fridge.
The bathroom had mold. The hallway smelled like cigarettes. And I was supposed to have two beds, but there was only a single bed available when I checked in.