酒店回复: Dear Maria, Thank you for being our guest and for sharing your experience with us. We are delighted by your kind words about our staff and their attentive service, especially our front desk associates. At the same time, we regret that certain aspects of the room did not meet your expectations, particularly regarding cleanliness and maintenance. Your observations will be shared with the appropriate team to guide improvements. We truly value your feedback and look forward to welcoming you again for a stay that reflects both comfort and the warm service you appreciated.Sincerely,Hotel Management
酒店回复: Dear Lilian, Thank you for staying at Extended Stay America and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management
1.0分
家庭亲子
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This hotel sounded good while booking. When I arrived no one was at front desk, took about 10min to get help. Once I made it to the 3rd floor it smelled like someone left salami in the entire hallway, bad smell and dirty carpets. My room had a broken bed, my child nearly fell when they sat on the bed. It was rocking back and forth with missing screws and one of the legs dangling. To make matters worse, the beds had bedbugs and the fire alarm goes off at 1am!! I called the front desk just to make sure if it was real and this is how they answered the phone, " yes it is, evacuate if you feel the need to" WOW!. We grabbed all our stuff and left this place. Horrible service, horrible rooms and beds. Do not recommend at all.
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酒店回复: Dear Gerardo, Thank you for taking the time to share your experience. We are deeply concerned to hear about the multiple issues you encountered, from the delayed check-in to the condition of your room. Please know that our pest control provider services the hotel regularly. We sincerely apologize for the distress and inconvenience this caused you and your family. While certain incidents are rare and not reflective of our standards, your feedback highlights critical areas requiring immediate attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We hope you might consider giving us another opportunity to provide a safe and comfortable stay in the future.Sincerely,Hotel Management
1.0分
家庭亲子
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This hotel is not as advertised. Photos online are very deceiving as the hotel is run down and needs a renovation very badly. Though in a nice area, the hotel resembles an old motel. Our second floor room, which we took the stairs to reach because of the shaky/unreliable elevator, was sad to see. It had faulty lighting, a damaged desk, dirty curtains, a chipped bathtub, noisy AC unit, and no ironing board. It was also in need of repainting. Moreover, we had to ask for each piece of kitchen equipment to use the built in kitchenette (very inconvenient) and the “grab and go” breakfast was so limited it should be called a snack. Many times, the front desk was left unattended and several of my calls for assistance went unanswered. To add insult to injury, the fire alarm went off falsely at 1am in the morning on the last night of my stay. It woke my entire family and with no announcement from staff we chose to evacuate the hotel with my two young children. We sat in the parking lot to ensure our safety with several other guests and searched for staff to try to understand what happened.
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酒店回复: Dear Shanekwa, Thank you for sharing such detailed feedback. We sincerely regret that your stay did not meet expectations and understand how frustrating it must have been to encounter multiple issues with your room and service. While certain incidents, like the false alarm, are beyond immediate control, your experience highlights areas where we need to improve maintenance, responsiveness, and overall guest support. Please accept our apologies for the inconvenience and stress this caused, especially with your family. Your comments are being shared with our team, as part of our commitment to enhancing both comfort and reliability. We hope you might consider returning in the future to experience a smoother and more enjoyable stay.Sincerely,Hotel Management
住了3个月心得,泳池 健身房 设施都有,前台提供早餐.面包鸡蛋,热水,咖啡 整体环境可以,能满足大部分要求.出行也方便.
周边设施图片
中规中矩经营的团队，没有什么问题
微波炉状况非常糟糕，里面发霉了。即使看着微波炉加热食物，感觉也不舒服。
毛巾非常破旧，没有手巾和面巾，只有淋浴后才用。尊敬的员工，他们友善、热情、礼貌、友好。祝贺他们的员工，尤其是前台的员工。太棒了！！！
每次来伯班克，我都会毫不犹豫地住在这里。这家酒店安静安全，所有员工的接待服务也总是令人愉快。
浴室里没有吹风机。我入住期间（6 晚）没有女仆服务。走廊有异味。前台工作人员无视我的要求。
我以后在伯班克住宿时最好选择其他地方。
家具损坏，地毯很脏。电梯很糟糕。
早餐的种类很少。
我喜欢一切
This hotel sounded good while booking. When I arrived no one was at front desk, took about 10min to get help. Once I made it to the 3rd floor it smelled like someone left salami in the entire hallway, bad smell and dirty carpets. My room had a broken bed, my child nearly fell when they sat on the bed. It was rocking back and forth with missing screws and one of the legs dangling. To make matters worse, the beds had bedbugs and the fire alarm goes off at 1am!! I called the front desk just to make sure if it was real and this is how they answered the phone, " yes it is, evacuate if you feel the need to" WOW!. We grabbed all our stuff and left this place. Horrible service, horrible rooms and beds. Do not recommend at all.
This hotel is not as advertised. Photos online are very deceiving as the hotel is run down and needs a renovation very badly. Though in a nice area, the hotel resembles an old motel. Our second floor room, which we took the stairs to reach because of the shaky/unreliable elevator, was sad to see. It had faulty lighting, a damaged desk, dirty curtains, a chipped bathtub, noisy AC unit, and no ironing board. It was also in need of repainting. Moreover, we had to ask for each piece of kitchen equipment to use the built in kitchenette (very inconvenient) and the “grab and go” breakfast was so limited it should be called a snack. Many times, the front desk was left unattended and several of my calls for assistance went unanswered. To add insult to injury, the fire alarm went off falsely at 1am in the morning on the last night of my stay. It woke my entire family and with no announcement from staff we chose to evacuate the hotel with my two young children. We sat in the parking lot to ensure our safety with several other guests and searched for staff to try to understand what happened.