酒店回复: Dear Maria, Thank you for being our guest and for sharing your experience with us. We are delighted by your kind words about our staff and their attentive service, especially our front desk associates. At the same time, we regret that certain aspects of the room did not meet your expectations, particularly regarding cleanliness and maintenance. Your observations will be shared with the appropriate team to guide improvements. We truly value your feedback and look forward to welcoming you again for a stay that reflects both comfort and the warm service you appreciated.Sincerely,Hotel Management
酒店回复: Dear Lilian, Thank you for staying at Extended Stay America and for your excellent review. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management
5.0分
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翻译提供方：Google
伟大的！
1.0分
商务出差
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We paid for 4 days for a customer. He couldn't show up the first day, so I called the following day in the morning. Extended Stay America Burbank had cancelled the reservation for all the days for not showing up and kept the money. No refunds, not chance to use the other paid days. We had to reserve a hotel room and pay again - but of course we did it in different hotel. Never again.
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酒店回复: Dear Guest, Thank you for taking the time to share this feedback with us. We’re very sorry for the frustration surrounding the reservation and understand how disappointing the situation must’ve been, especially after arrangements had already been made on your end. Your comments have been noted and will be shared with the team to improve communication and follow-through in the future. Thank you for bringing this to our attention, and we hope you will allow us another opportunity to restore your confidence in us.Sincerely, Hotel Management
1.0分
商务出差
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I am writing to formally express my dissatisfaction with my recent stay at the Extended Stay America in Burbank from November 19–20, 2025. I selected this location specifically for its proximity to a business event; however, the experience fell far below the standards I expected—especially given my previous positive stays at your San Diego property years ago.
Unfortunately, the overall condition and atmosphere of the hotel were deeply disappointing. The quality was comparable to a budget motel, which is not what I anticipated from your brand. The hallway smelled strongly of smoke, and the carpet appeared heavily worn and unclean, as though it had not been properly maintained for a significant period of time. Additionally, the elevator felt unsafe and poorly maintained, to the point that I was genuinely apprehensive about using it.
These issues made the stay uncomfortable and far from what I consider acceptable for a business traveler. Based on this experience, I do not plan to stay at this location again.
I am providing this feedback with the hope that these concerns will be taken seriously and addressed so future guests do not encounter the same problems.
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酒店回复: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your recent stay at our location. We sincerely regret that your experience did not meet the standards you expected, especially given your positive history with our brand. We apologize for the concerns you raised as well as the overall atmosphere of the hotel. A clean, safe, and welcoming environment is fundamental to us, and we are sorry that this was not reflected during your visit. Please know that your comments have been shared with our management and maintenance teams so that corrective action can be taken promptly. We value your input and appreciate you bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with the quality experience you deserve.Sincerely,Hotel Management
住了3个月心得,泳池 健身房 设施都有,前台提供早餐.面包鸡蛋,热水,咖啡 整体环境可以,能满足大部分要求.出行也方便.
周边设施图片
中规中矩经营的团队，没有什么问题
微波炉状况非常糟糕，里面发霉了。即使看着微波炉加热食物，感觉也不舒服。
毛巾非常破旧，没有手巾和面巾，只有淋浴后才用。尊敬的员工，他们友善、热情、礼貌、友好。祝贺他们的员工，尤其是前台的员工。太棒了！！！
每次来伯班克，我都会毫不犹豫地住在这里。这家酒店安静安全，所有员工的接待服务也总是令人愉快。
浴室里没有吹风机。我入住期间（6 晚）没有女仆服务。走廊有异味。前台工作人员无视我的要求。
我以后在伯班克住宿时最好选择其他地方。
早餐的种类很少。
我喜欢一切
伟大的！
We paid for 4 days for a customer. He couldn't show up the first day, so I called the following day in the morning. Extended Stay America Burbank had cancelled the reservation for all the days for not showing up and kept the money. No refunds, not chance to use the other paid days. We had to reserve a hotel room and pay again - but of course we did it in different hotel. Never again.
I am writing to formally express my dissatisfaction with my recent stay at the Extended Stay America in Burbank from November 19–20, 2025. I selected this location specifically for its proximity to a business event; however, the experience fell far below the standards I expected—especially given my previous positive stays at your San Diego property years ago.
Unfortunately, the overall condition and atmosphere of the hotel were deeply disappointing. The quality was comparable to a budget motel, which is not what I anticipated from your brand. The hallway smelled strongly of smoke, and the carpet appeared heavily worn and unclean, as though it had not been properly maintained for a significant period of time. Additionally, the elevator felt unsafe and poorly maintained, to the point that I was genuinely apprehensive about using it.
These issues made the stay uncomfortable and far from what I consider acceptable for a business traveler. Based on this experience, I do not plan to stay at this location again.
I am providing this feedback with the hope that these concerns will be taken seriously and addressed so future guests do not encounter the same problems.