酒店回复: Dear Shatarra,It sounds like your stay was a bit of a mixed bag, and we truly understand how that can be frustrating especially when you're traveling for something as important as your son’s tournament. While it’s great to hear that check-in went smoothly and the front desk was kind, we’re genuinely sorry the condition of the room didn’t meet your expectations. The issues you pointed out like the worn furniture, stained lampshade, and limited TV channels are definitely not what we want any guest to experience. Your feedback is important, and we’ll be sure to share it with our team so we can work on making things better. We’re glad the small conveniences like the fridge, microwave, and nearby Waffle House helped a little during your stay.

酒店回复: Dear Ashley,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am truly sorry to hear about the cleanliness issues you encountered and the disappointing interactions with our front desk team. No guest should ever feel uncomfortable or dismissed, and I regret that your stay began and ended with such frustration. Please rest assured that we are taking the appropriate measures to address the pest concerns and reviewing our customer service standards with the staff involved. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

酒店回复: Dear Nicholas,Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Charlotte/Amusement Park Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room had stained carpet, an unpleasant odor, and lacked basic amenities like a proper blanket. I can imagine how uncomfortable that must have been, especially after expecting a consistent standard from a brand you’ve trusted for years. The issues with the mismatched furniture, cleanliness of the bathroom, and limited breakfast offerings are definitely not reflective of the experience we aim to provide. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

酒店回复: Dear Victoria,It’s disappointing to hear your stay left you feeling let down we completely understand how frustrating it must have been to encounter several inconveniences, from the non-working ice machine with no notice to the underwhelming breakfast and slow shower drain. Your comments about the exterior, especially the empty plant pots, are also well taken; these seemingly small things do affect the overall experience and we’re truly sorry they weren’t addressed before your visit. We’re grateful you brought these details to our attention, and we’ll be following up with our team to ensure these areas are improved for future guests.

酒店回复: Dear Wayne,It’s really disheartening to hear that your stay left you feeling this way. We’re truly sorry that your experience didn’t meet expectations—especially when it comes to the condition of the room and the feeling that value for money was lacking. It’s upsetting to know we fell short, and we completely understand how frustrating it must’ve been to walk into a space that didn’t reflect what you were hoping for. Your feedback is important, and we take it seriously as we work on making real improvements.

酒店回复: Hello Luckner,Agradecemos su comentario sobre la limpieza y seguridad del hotel. Lamentamos que no haya recibido la configuración de cama que solicitó y que el frigo bar no funcionara durante su estancia. Sus observaciones son valiosas y serán compartidas con el equipo correspondiente para que se tomen en cuenta. Valoramos su feedback y esperamos que tenga una mejor experiencia en futuras visitas.

酒店回复: Dear Jennifer, Thank you for sharing your experience. We understand your disappointment with the condition of the room and the cleanliness, and we sincerely regret that your stay was not up to your expectations. We take these concerns seriously and will be addressing the issues you raised, particularly around the furniture, carpet, and overall cleanliness. We're also sorry to hear that the breakfast did not meet your needs; we are always looking for ways to improve the offerings. We truly appreciate your feedback and hope you might consider giving us another chance in the future.