酒店回复: Hi Amber,Thank you for your feedback. We’re very sorry to hear that your experience didn’t meet your expectations.We would like to clarify that all our rooms are carefully inspected prior to check-in, and our team always does its best to accommodate guest requests when possible. We regret that the situation felt uncomfortable — that’s never our intention.We appreciate you bringing this to our attention and will review your comments with our staff to ensure every guest feels welcome and at ease.Sincerely,
酒店回复: Bonjour Nathalie,Un grand merci pour votre magnifique commentaire et pour avoir séjourné chez nous pendant 5 nuits ! Nous sommes ravis que la propreté, le confort, ainsi que la gentillesse de notre équipe aient contribué à rendre votre séjour agréable.Nous prenons bonne note de votre remarque sur l’aspect écologique et le manque de fruits frais au petit déjeuner — vos suggestions sont précieuses et nous aideront à nous améliorer.Merci encore pour votre confiance, et nous espérons vous accueillir à nouveau lors d’un futur voyage !Chaleureusement,
5.0分
情侣出游
原文
翻译提供方：Google
前台Mike的服务非常棒！他是一个很棒的人，热爱自己的工作并且做得很好。
3.0分
情侣出游
原文
翻译提供方：Google
对于过夜来说一切都还不错。
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酒店回复: Ms.Richter thank you for your review hope to see you again and make your stay better than this time we would gladly make your stay better
5.0分
朋友出游
Super sweet staff, delicious breakfast and very clean room! definitely will be returning next time we’re in houston.
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酒店回复: Dear Guest, thank you for taking the time to leave us an amazing rating. We are happy to know you had a comfortable stay. Best Regards
4.0分
其他
Very limited breakfast. Only eggs and 2 yoghurts left on our 2nd day. Staff excellent. Room very dated but ok
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酒店回复: Dear Hugh , thank you for taking the time to leave a review. We appreciate your feedback. We do offer a variety of breakfast items to accommodate our guests , we were unaware of the situation at the time of your stay. We do apologize for any inconvenience this may have caused. We do hope to have a second chance and make it right. Thank you for choosing Greentree
5.0分
家庭亲子
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Property was very clean, upon check-in, we were upgraded to a newly renovated downstairs room, which was much appreciated with a toddler. Staff was extremely friendly and helpful. Comfortable beds, clean rooms. Will definitely be back.
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酒店回复: Dear Joni, thank you for taking the time to leave us an amazing review. We are thrilled to know that you enjoyed your stay. We appreciate your feedback and look forward to welcoming you back. Best Regards V.M.
5.0分
其他
Booked this trip last minute for my spouse. He said check in was easy and was also given 1 free drink from the bar located inside.
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酒店回复: Dear Dominic, thank you for leaving an amazing review. We are elated to know you enjoyed your stay. Thank you for choosing Greentree. We look forward to welcoming you back. Best Regards
酒店非常好，位置方便，周边方便，环境很好，像度假村，也安静，老板是华人，很热情，把房间给升级大房间，还安排了延迟退房，早饭也不错，好评！
之前住过这家酒店，虽然有些小翻新，但变化不大。电视是我在酒店房间里见过比较大的。员工很有礼貌，早餐还可以。就价格而言，房间还不错。
总经理非常专横，让人感到不舒服。我入住后去了我的第一个房间，房间很脏，我拍了一段视频给他看，他告诉我没有其他房间了，但他们却要给我别人的预订，就好像我应该庆幸第二个房间没有智能电视一样，这也是原因之一。第三间房间也很脏，客房服务人员也很差劲，都是因为总经理本人，我们不会再去了。
住宿 5 晚。酒店非常干净，团队非常友善、细心。舒適度很好。虽然不是很豪华，但考虑到低廉的价格，比我担心的要好得多。我因为环保方面的原因给了它一个差评，但全国都是这样，因为到处都是一次性餐具。除新鲜水果外，自助早餐的品种丰富。我们距离高速公路不远，所以非常方便，虽然有点噪音，但可以忍受。简而言之，物超所值！
前台Mike的服务非常棒！他是一个很棒的人，热爱自己的工作并且做得很好。
对于过夜来说一切都还不错。
Super sweet staff, delicious breakfast and very clean room! definitely will be returning next time we’re in houston.
Very limited breakfast. Only eggs and 2 yoghurts left on our 2nd day. Staff excellent. Room very dated but ok
Property was very clean, upon check-in, we were upgraded to a newly renovated downstairs room, which was much appreciated with a toddler. Staff was extremely friendly and helpful. Comfortable beds, clean rooms. Will definitely be back.
Booked this trip last minute for my spouse. He said check in was easy and was also given 1 free drink from the bar located inside.