This has been an extremely pleasurable stay at this facility. From the front desk to the housekeeping staff, everyone does all they can to make your stay comfortable. Rondel the front desk manager is amazing. He not only does the front desk, he does the laundry and helps with cleaning the rooms. He goes out of his way to ensure that he and his staff go the extra mile for every guest. My next trip to Sevierville, this is where I will stay
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酒店回复: Hello Paul,Thank you for sharing your wonderful experience! We're thrilled to hear that Rondel and our staff made such a positive impact on your stay. It's our goal to provide exceptional service and ensure guests feel valued and comfortable. We look forward to welcoming you back on your next trip to Sevierville and hope to make your next stay just as memorable!
4.0分
其他
Clean - a few dead bugs on the floor (glad they were dead:). A lot of road noise - to be expected. Beds & pillows not too comfy.
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酒店回复: Hello Kimberly,Thank you for sharing your feedback about your recent stay. While we strive for cleanliness, we appreciate your understanding of the challenges that come with natural surroundings. We acknowledge that noise levels can vary and are a common aspect of our location. Your comments regarding the bedding will be noted for review, as guest comfort is important to us. We hope you had some enjoyable moments during your visit.
5.0分
其他
Great room, clean and spacious plus a balcony! Check-in and out was a breeze, will stay again :)
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酒店回复: Hello Josh,Thank you for taking the time to share your positive experience! We're thrilled to hear that you enjoyed your clean and spacious room, as well as the balcony. It's wonderful to know that our check-in and check-out process met your expectations. We look forward to welcoming you back for another delightful stay.
4.0分
其他
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Everything was good but need some privacy for ladies dress change for that please keep a curtain aligned from restroom to wash basin, a hair dryer. With this it would be exemplary.
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酒店回复: Hello Dilip Kumar,Thank you for your feedback regarding privacy and amenities. We appreciate your suggestions about adding a curtain for dressing and providing a hair dryer, as we continuously strive to enhance the guest experience. Your comments will be shared with the appropriate team for consideration, as we aim to create an even more comfortable environment for all our guests in the future. We hope you had a pleasant stay overall.
4.0分
家庭亲子
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We were very happy with our choice. The biggest problem was there were no handicap bars in the bathroom. Area was very quiet and away from the heavy traffic. We would definitely return. Price was good especially since it was the the Fall color season.
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酒店回复: Hello Alexis, Thank you for sharing your thoughts on your recent stay. We're pleased to hear you enjoyed the quiet area and found value in your visit during the Fall color season. Your feedback regarding the bathroom amenities is appreciated, as it helps us understand our guests' needs better. We look forward to welcoming you back on your next visit.
4.0分
其他
Smelly, noisy room
It was ok for overnight but the room had a smell! Plus, next to a very noisy street and the rooms next to me were very noisy!
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酒店回复: Hello Michael,Thank you for sharing your feedback. We appreciate you bringing the room conditions and noise levels to our attention. Guest comfort is important to us, and we continually strive to improve the experience for everyone. Your comments will be reviewed as part of our ongoing assessment of our accommodations and services to ensure a better stay for future guests.
4.0分
其他
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The room was comfortable and clean. There was a very loud bang in our room every few hours. Woke us up at 4am. Never figured out what it was, but it happened about every 3 hours.
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酒店回复: Hello Jennifer,Thank you for sharing your feedback regarding your recent stay. We’re pleased to hear that you found your room comfortable and clean. However, we apologize for the disturbances you experienced during the night. Our team takes guest feedback seriously, and we appreciate you bringing this to our attention so that we can investigate further. We hope you will consider staying with us again in the future.
5.0分
情侣出游
Nice economy place. Clean! River balcony out back was nice bonus! Only suggestion would be to add a hutch unit or ? under the TV to have more counter space.
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酒店回复: Hello Erik,Thank you for your feedback! We're glad to hear you enjoyed the cleanliness and the river balcony during your stay. Your suggestion for additional counter space is valuable, and we will certainly consider it for future improvements. We appreciate you taking the time to share your thoughts with us about your experience.
1.0分
其他
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The ad for this hotel was extremely misleading. I chose it because the pool was supposed to be open and it was supposed to have free breakfast--neither of these were available. The beds were very uncomfortable and, while there was coffee in the room, there was no coffee maker so it was pointless. The only good part of our stay was that the room was very clean.
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酒店回复: Hello Amanda,Thank you for sharing your feedback. We appreciate your comments regarding the cleanliness of your room, as we strive to maintain high standards. We're sorry to hear that your experience did not meet your expectations regarding amenities and comfort. Your insights about the pool, breakfast, and room amenities will be noted for future improvements. We value all guest feedback as it helps us enhance our services.
5.0分
其他
Great staff
Clean renovated room
Very spacious
Great location
The kids will love feeding the ducks on the riverfront porch
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酒店回复: Hello Renato,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the spacious, renovated room and the convenient location. It’s wonderful to know that your family had a great time feeding the ducks on the riverfront porch. We appreciate your comments and hope to welcome you back for another enjoyable stay in the future.
This has been an extremely pleasurable stay at this facility. From the front desk to the housekeeping staff, everyone does all they can to make your stay comfortable. Rondel the front desk manager is amazing. He not only does the front desk, he does the laundry and helps with cleaning the rooms. He goes out of his way to ensure that he and his staff go the extra mile for every guest. My next trip to Sevierville, this is where I will stay
Clean - a few dead bugs on the floor (glad they were dead:). A lot of road noise - to be expected. Beds & pillows not too comfy.
Great room, clean and spacious plus a balcony! Check-in and out was a breeze, will stay again :)
Everything was good but need some privacy for ladies dress change for that please keep a curtain aligned from restroom to wash basin, a hair dryer. With this it would be exemplary.
We were very happy with our choice. The biggest problem was there were no handicap bars in the bathroom. Area was very quiet and away from the heavy traffic. We would definitely return. Price was good especially since it was the the Fall color season.
Smelly, noisy room
It was ok for overnight but the room had a smell! Plus, next to a very noisy street and the rooms next to me were very noisy!
The room was comfortable and clean. There was a very loud bang in our room every few hours. Woke us up at 4am. Never figured out what it was, but it happened about every 3 hours.
Nice economy place. Clean! River balcony out back was nice bonus! Only suggestion would be to add a hutch unit or ? under the TV to have more counter space.
The ad for this hotel was extremely misleading. I chose it because the pool was supposed to be open and it was supposed to have free breakfast--neither of these were available. The beds were very uncomfortable and, while there was coffee in the room, there was no coffee maker so it was pointless. The only good part of our stay was that the room was very clean.
Great staff
Clean renovated room
Very spacious
Great location
The kids will love feeding the ducks on the riverfront porch