The overall experience was fine. Most of the staff were fantastic and friendly. The property was clean and quiet. The room was clean overall but the floor didn’t seem like it had been vacuumed or cleaned in a while. The room itself looked really dated and could use an upgrade. Lighting in the room wasn’t great, it was dim. I really liked that there were patios or balconies with seating for each of the rooms.
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酒店回复: Dear Angie,Thank you for sharing your experience. We are glad to hear that the property felt clean and quiet and that our team made your stay welcoming. It is great to know you enjoyed the patio space as well. We have noted your observations about the room floor, lighting, and overall updates, and we will review these points with our teams. We look forward to providing an even better stay on your next visit.Sincerely, Hotel Manager
3.0分
情侣出游
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Interesting room setting, 2 queen beds in the same room with a bathroom and door separating them. Beds were comfortable. The breakfast. . . well, in my opinion it's a joke to call it a breakfast.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are glad to know the unique room layout and comfortable beds added to your stay, as guest comfort is always important to our team. We regret the inconvenience caused by the breakfast setup, and your comments have been noted for review with the appropriate team. Your feedback supports our efforts to enhance both comfort and presentation, and we appreciate the insight you provided.Sincerely, Hotel Manager
4.0分
朋友出游
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There is a reference to complimentary breakfast, but the breakfast is in fact some coffee, juice and cookies. Better than nothing, but still not exactly a breakfast.
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酒店回复: Dear Konstantinos,Thank you for sharing your feedback. We are glad you appreciated the available refreshments and have noted your comments regarding the breakfast offerings. Your input is valuable, and we are reviewing options to enhance our morning selections to better meet guest expectations. We appreciate your understanding and look forward to welcoming you again for a more satisfying and enjoyable stay.Sincerely, Hotel Manager
3.0分
其他
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I requested a main floor room due to knee issues. I was given room #104 where there is signage stating “no parking” due to it being a Fire Lane. This was not helpful since I had to park further away which is why I requested the main floor due to knee issues. 😕
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酒店回复: Dear Pamela,We appreciate you sharing your feedback and regret the inconvenience caused by the parking situation. Your concern regarding accessibility and the room location has been noted and will be reviewed with our front desk and management teams to ensure better accommodation of special requests in the future. Guest comfort and convenience are very important to us.Sincerely, Hotel Manager
3.0分
其他
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Only place I’ve stayed in years love it. Last couple of times getting very dirty. There were potato chips in the chair and on the floor. Beds were clean very disappointing. It’s going downhill.
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酒店回复: Dear Becky,Thank you for sharing your feedback and for being a loyal guest over the years. We are glad you found the beds clean, though we regret the inconvenience caused by cleanliness concerns during your recent stay. Your comments have been shared with our housekeeping team for immediate attention. We truly value your continued support and will work hard to restore the high standards you have come to expect. We look forward to providing a much-improved experience on your next visit.Sincerely, Hotel Manager
4.0分
其他
Rooms were ok, carpet needs ripping up put flooring...humane society needs to be called to trap 20 or more raccoons that have been fed before someone gets bit.
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酒店回复: Dear Pamela,We appreciate you taking the time to share your feedback. Your comments regarding the carpet and the raccoons have been noted and shared with our management team for prompt attention. We are reviewing maintenance plans to improve flooring and working with local authorities to ensure the wildlife around the property is handled safely and responsibly. Your input helps us enhance guest comfort and safety, and we are committed to creating a better experience moving forward.Sincerely, Hotel Manager
3.0分
情侣出游
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The breakfast menu was pre packaged snack foods. automatic coffee machine with small cups for coffee. The balcony was ok, but there was no light out there and we saw about 30 raccoons fighting over a bowl of food. The carpets was stained in several places and looked grundgy and worn and the locks on the doors were not easy to use and didnt feel like they were locking securey.
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酒店回复: Dear rebecca,We appreciate you sharing your detailed feedback. Your comments regarding breakfast, maintenance, and wildlife have been noted and shared with our management team for immediate attention. We are reviewing breakfast options, door lock security, and carpet replacement to enhance guest comfort and satisfaction. Additionally, the presence of raccoons will be addressed through proper coordination with local authorities.Sincerely, Hotel Manager
5.0分
其他
Just bring healthy food to feed the raccoons that will be in the back. Nice place, very reasonable. Great staff.
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酒店回复: Dear AshleyIllustrated,Thank you for sharing your experience. We are happy to know that you found our hotel nice, reasonably priced, and appreciated the great service from our staff. It is wonderful that you enjoyed the natural surroundings and the friendly wildlife nearby. Providing a welcoming and comfortable environment for all our guests is our priority. We look forward to having you stay with us again for another enjoyable and memorable visit.Sincerely, Hotel Manager
2.0分
其他
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Room was mainly clean until we turned on the sink. It had baby roaches come out of it. When reported to feo t desk she was rude and hung up on me mid sentence. No other problem. We did check out the next day to find different lodging. Would have done it rhat night bit it was late. Was very disappointed because i have stayed ther twice before without any problems. Another couple had problem when i was chexking in so i knew there was a chance.
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酒店回复: Dear Guest,We regret the inconvenience you experienced during your stay and have informed our housekeeping and pest control teams to address the issue promptly. We are also reviewing the service interaction you mentioned to ensure our guests are always treated with respect and care. Your loyalty is appreciated, and we hope to restore your confidence in a future visit.Sincerely, Hotel Manager
4.0分
情侣出游
Surprisingly large double room size of the suite with amazing view on the quet peaceful river from balcony
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酒店回复: Dear mykola,Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious double room and the beautiful, peaceful river view from the balcony. It is wonderful that the serene surroundings added to your comfort and relaxation. Providing our guests with a tranquil and enjoyable stay is always our goal. We look forward to welcoming you back for another refreshing experience.Sincerely, Hotel Manager
The overall experience was fine. Most of the staff were fantastic and friendly. The property was clean and quiet. The room was clean overall but the floor didn’t seem like it had been vacuumed or cleaned in a while. The room itself looked really dated and could use an upgrade. Lighting in the room wasn’t great, it was dim. I really liked that there were patios or balconies with seating for each of the rooms.
Interesting room setting, 2 queen beds in the same room with a bathroom and door separating them. Beds were comfortable. The breakfast. . . well, in my opinion it's a joke to call it a breakfast.
There is a reference to complimentary breakfast, but the breakfast is in fact some coffee, juice and cookies. Better than nothing, but still not exactly a breakfast.
I requested a main floor room due to knee issues. I was given room #104 where there is signage stating “no parking” due to it being a Fire Lane. This was not helpful since I had to park further away which is why I requested the main floor due to knee issues. 😕
Only place I’ve stayed in years love it. Last couple of times getting very dirty. There were potato chips in the chair and on the floor. Beds were clean very disappointing. It’s going downhill.
Rooms were ok, carpet needs ripping up put flooring...humane society needs to be called to trap 20 or more raccoons that have been fed before someone gets bit.
The breakfast menu was pre packaged snack foods. automatic coffee machine with small cups for coffee. The balcony was ok, but there was no light out there and we saw about 30 raccoons fighting over a bowl of food. The carpets was stained in several places and looked grundgy and worn and the locks on the doors were not easy to use and didnt feel like they were locking securey.
Just bring healthy food to feed the raccoons that will be in the back. Nice place, very reasonable. Great staff.
Room was mainly clean until we turned on the sink. It had baby roaches come out of it. When reported to feo t desk she was rude and hung up on me mid sentence. No other problem. We did check out the next day to find different lodging. Would have done it rhat night bit it was late. Was very disappointed because i have stayed ther twice before without any problems. Another couple had problem when i was chexking in so i knew there was a chance.
Surprisingly large double room size of the suite with amazing view on the quet peaceful river from balcony