The staff were courteous and professional. The room was clean. My area of disappointment is that I selected the hotel over other hotels in the area because the property listed having a hotel tub and 24 hour workout facility. Both of these amenities were inoperable and according to staff have been down for several months. It would be helpful if this was stated on the website so that customers can make an educated choice as to selecting which hotel to book in the area.

Ceiling in our bathroom was leaking, no hot water in the shower and no one ever seemed to care to help us. Would say ”we’ll send someone to try and fix it” but no one came. This happened twice! Our room as well as our friends room smelled like mold. It was gross. Also, I wanted To talk with someone about a possible partial reimbursement when we checked out, but for a good 45 min no one ever showed up at the front desk and we had to leave. Very disappointing.

The front desk was extremely helpful. The room was very clean although a little dated. (Stains on tub and a finicky toilet)

The breakfast staff was on top of it providing food and coffee in a timely manner.

Never had poor experience like this at a hotel.

Unfortunately, we are in the process of trying to get a refund. We tried to get a refund the night we arrived as our room was so mildew that it was difficult to be in the room at all. The floor has been broken up and glued back together. There was gross things on the walls and on the couch And when we talk to the person on duty, he said it was the only room available and he would not refund our money to go stay somewhere else. We only stayed one night and we left as soon as we could.

We had no electricity in bathroom outlets. Our friends room, the toilet wasn't filling with water. Had to get buckets of water to flush. High humidity to the point all metal things are rusting in the room and bath. Front desk lied to us saying the problems will be fixed the next day. It wasn't. Never again!