酒店回复: Gracias por elegir el Red Lion Columbia Center. Nos alegra mucho ver que disfrutó de su estancia y le agradecemos su reseña. ¡Esperamos tener la oportunidad de hospedarlo pronto!
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your review of your stay at Red Lion Columbia Center. We are glad that you enjoyed your stay and look forward to seeing you again.
2.0分
其他
The rooms are very outdated and need to be remodeled. Our shower head was bad and there was a loose tile on the bathroom floor.
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酒店回复: Thank you for sharing your feedback with us. We’re truly sorry to hear that your room did not meet expectations. Our maintenance team has been notified to address these concerns immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
1.0分
其他
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Avoid at all costs. See to be great and my go-to. But, they have clearly had a staff or management turn around and they have asinine policies and terrible customer service. I am appalled to have been treated as I was considering my years of stays multiple times a year.
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酒店回复: We do apologize for the inconveniences you have experienced. Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, especially after being a loyal guest. We take your concerns seriously and will work to resolve the problem. We hope to have the opportunity to provide you with a superior experience in the future.
2.0分
其他
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After calling in advance to confirm the reservation and inform of a late check-in time, the room wasn't prepared for our arrival at 8:30PM. No accommodation was offered. The front desk staff didn't accept responsibility. Unacceptable.
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酒店回复: Thank you for sharing your feedback. I’m truly sorry to hear that your room was not ready upon your arrival and that our team did not provide the level of service you expected and deserve. This is certainly not the experience we want for our guests, especially after you took the time to call ahead and confirm your late check-in. Please know that we are reviewing what happened with our front desk and housekeeping teams to ensure this does not occur again. We hope to have the opportunity to provide you with a superior experience in the future.
1.0分
家庭亲子
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Staff was outrageously rude and incompetent. We dropped the second night a few days earlier. At check-in I was waiting at counter patiently when he turned and rudely asked what did you say. I said I hadn’t said anything but I was there to check in. He apologized for being rude as he was hearing the guest talking behind and though it was me. We were pretty sure he was high but he did check us in and we went to room. We checkout this morning at 10:30. I handed the key to front desk. At 6;15pm I receive the weirdest call of my life. The front desk guy from the night before is telling me he charged me for another night because our stuff including wallet was left in room, I said no, we have all our stuff including wallets he had the wrong guest. He began to argue with me saying no it’s you and it’s your stuff. I assured him we were in room 2215. He said no you stayed on the first level. I again stated we walked in and up stairs and indeed were on second floor. He said no we have your stuff. I at this time was rude and told him to use his brain and look at the wallet he says he has and see WHO it belonged to and charge them. He hung up on me. I called back. He hung up on me again. Then a few minutes later he returned the call apologizing and saying he would reimburse us tomorrow and he was sorry but he didn’t like the way I was talking to him and he felt it was rude. Holy cracker jacks, he’s off his rocker. Need to get rid of that one
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酒店回复: We do apologize for the issues you experienced with the desk staff. Thank you for letting us know about this interaction, we will be following up on this with the staff. We hope to have the opportunity to provide you with a superior experience in the future.
3.0分
其他
Staff was pleasant and helpful. Room smelled of chlorine bleach that caused breathing discomfort.
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酒店回复: Thank you for choosing to stay with us. We do apologize for the strong chlorine smell in your room. This is not the experience we want for our guests. We will address this immediately with our housekeeping team to ensure cleaning products are used more appropriately and rooms are properly aired before check-in.
3.0分
其他
Overall was an alright place however front desk younger guy made a comment about us Canadians are weird lol
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酒店回复: Thank you for choosing to stay with us and for letting us know about your experience. We do apologize for the comment that was made and we will be following up with the desk agent. We hope to have the opportunity to provide you with a superior experience in the future.
我最近入住了[酒店名称]，总体来说这是一次非常棒的体验。房间一尘不染，设施齐全，而且出人意料地宽敞。床非常舒服，我很喜欢额外的枕头和柔软的床品。
前台工作人员很友好也很乐于助人，让入住过程顺利而轻松。我还很喜欢那些小细节——比如迷你冰箱、信号很强的Wi-Fi，以及安静的氛围，这让我在一整天的奔波后能很好地放松下来。
非常友好和干净，是一个舒适的地方，可以让我们休息，早餐很新鲜，很热
我非常喜欢它，它非常安静。
好的
The rooms are very outdated and need to be remodeled. Our shower head was bad and there was a loose tile on the bathroom floor.
Avoid at all costs. See to be great and my go-to. But, they have clearly had a staff or management turn around and they have asinine policies and terrible customer service. I am appalled to have been treated as I was considering my years of stays multiple times a year.
After calling in advance to confirm the reservation and inform of a late check-in time, the room wasn't prepared for our arrival at 8:30PM. No accommodation was offered. The front desk staff didn't accept responsibility. Unacceptable.
Staff was outrageously rude and incompetent. We dropped the second night a few days earlier. At check-in I was waiting at counter patiently when he turned and rudely asked what did you say. I said I hadn’t said anything but I was there to check in. He apologized for being rude as he was hearing the guest talking behind and though it was me. We were pretty sure he was high but he did check us in and we went to room. We checkout this morning at 10:30. I handed the key to front desk. At 6;15pm I receive the weirdest call of my life. The front desk guy from the night before is telling me he charged me for another night because our stuff including wallet was left in room, I said no, we have all our stuff including wallets he had the wrong guest. He began to argue with me saying no it’s you and it’s your stuff. I assured him we were in room 2215. He said no you stayed on the first level. I again stated we walked in and up stairs and indeed were on second floor. He said no we have your stuff. I at this time was rude and told him to use his brain and look at the wallet he says he has and see WHO it belonged to and charge them. He hung up on me. I called back. He hung up on me again. Then a few minutes later he returned the call apologizing and saying he would reimburse us tomorrow and he was sorry but he didn’t like the way I was talking to him and he felt it was rude. Holy cracker jacks, he’s off his rocker. Need to get rid of that one
Staff was pleasant and helpful. Room smelled of chlorine bleach that caused breathing discomfort.
Overall was an alright place however front desk younger guy made a comment about us Canadians are weird lol