酒店回复: Dear Sandra, We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong. If you made your reservations through a third-party, prepaid booking site, financial inquiries must be made through them, and we suggest you contact them directly. Meanwhile, if you need any assistance, please reach out to the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
都好。
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酒店回复: Dear Juan, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. We hope you will visit again the next time you are in the area.Sincerely,Hotel Management
1.0分
其他
Beware.
Very over priced. The smell is pretty pungent as soon as you walk through the door in the lobby. The rooms are no better.
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酒店回复: Dear Tracey,Thank you for taking the time to share your experience. We are pleased to hear that the team made a positive impression during your visit. However, we regret that the overall condition of the property did not align with your expectations. Cleanliness and consistency are priorities, and your observations have been shared with our team to help ensure a more polished and welcoming environment. We truly value your feedback and hope to have the opportunity to offer a more comfortable and satisfying stay in the future.Sincerely,Hotel Management
2.0分
其他
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Will not be staying here again!!!
We usually always stay here and not they don’t offer breakfast and they have no coffee pot or dishes in the room anymore! And now they charge for pets. It’s just not the same as it was for 10 years.
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酒店回复: Dear Guest, We understand your disappointment with recent changes. In-room amenities like coffee pots and dishes are now available upon request. Additionally, pet fees help us maintain cleanliness for all guests. We are continuously working to improve and hope to enhance your experience on future visits. We value your continued trust and look forward to welcoming you back soon.Sincerely,Hotel Management
1.0分
其他
I can’t stay there because my Canadian Mastercard was rejected because was a Debit card so I found another place near and they accepted
1.0分
商务出差
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I think they are waiting for a wrecking ball crew!
I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut down, I mean they close a metal shutter and lock it up. Thankfully I didn’t have room key troubles after hours. The place is pretty tired and needs attention. There is a two-burner stove top, microwave and refrigerator. However, the room has no pots, pans, glasses, dishes, etc. Most of the Extended Stays I have been in even have a dishwasher. I barely found the trash can hidden away. I literally had a soap bar and two plastic flimsy typical hotel glasses. NO coffee pot, no shampoo, come on, that’s basic stuff. The staff was pleasant and dealing with someone else’s decision to make this a bare bones place. I will never stay here again and I would not recommend it.
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酒店回复: Dear Guest, We sincerely apologize for the experience you had during your stay. We understand the disappointment caused by the lack of amenities, cleanliness, and operating hours, and we truly appreciate your comments. Please know that we are currently addressing the areas you’ve mentioned with our team to ensure improvements moving forward. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely,Hotel Management
5.0分
其他
The staff is so friendly and helpful. 😊
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酒店回复: Dear Leah,Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
5.0分
商务出差
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I travel for work. Nice place, but offers no coffee, so I buy it in the morning. I enjoy the full size refigerator, and the cook top. Would like it more if they cleaned my room 1 once a week instead of every 14 days.
Connie A. 总是非常乐于助人，与我协调为期 14 天的房间清洁。我通过互联网远程工作，而且几乎总是在正常工作时间工作，所以我不太容易腾出房间来打扫。她对我和我的日程安排非常理解和耐心。我知道这对她来说不方便，我非常感谢她愿意在可能的情况下尝试与我合作。她也非常细心。谢谢你，Connie A.！，Richard Gross（221 号房间）
从哪里开始呢……我选择这个地方是因为评论和推荐。我立即注意到街对面的酒店停车场里有无家可归的人在徘徊，餐厅工作人员鼓励我如果独自旅行，出于“安全考虑”，请找其他地方，但我还是试着给它一个机会。我一走进大堂，就能闻到一种“香烟”的味道，办理入住手续的工作人员不太友好，但有人跟我说话时，他们还是回答了我的问题。我付了一个星期的钱，但第二晚就离开了。一进房间，我就看到房间是“重新装修的”，但一切都过时了——似乎只是加了一层油漆，墙上挂了一幅漂亮的画。上面有上一位客人留下的食物碎屑，一些毯子上有深色污渍。浴室镜子上的标志表明，管理层签署了批准书，这是他们清洁清单的一部分……令人怀疑。不管怎样，我累坏了，上床睡觉了。第二天晚上，我走进厨房，看到一只蟑螂从地板上爬过，钻进门下的缝隙，爬进了走廊。时间快进到凌晨 1 点左右，我起床时，再次发现浴室里有一只蟑螂试图逃进踢脚板上的一个小洞里。之后我就睡不着了。那天早上洗完澡后，我在厨房里看到了另一只蟑螂和几只“小蟑螂”，我觉得够了。我立即收拾好东西，下楼到前台，要求退房。值得庆幸的是，当时有另一名员工在场，她非常友善，理解情况，并表示非常抱歉。她给我全额退还了住宿费，我离开时没有打算再来。
我付了 2 个房间 2 个床位的费用，他们只给了我 1 个床位，而且没有人负责我的退款。******* 和 Extended America 互相负责。必须有人回答我。
都好。
Beware.
Very over priced. The smell is pretty pungent as soon as you walk through the door in the lobby. The rooms are no better.
Will not be staying here again!!!
We usually always stay here and not they don’t offer breakfast and they have no coffee pot or dishes in the room anymore! And now they charge for pets. It’s just not the same as it was for 10 years.
I can’t stay there because my Canadian Mastercard was rejected because was a Debit card so I found another place near and they accepted
I think they are waiting for a wrecking ball crew!
I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut down, I mean they close a metal shutter and lock it up. Thankfully I didn’t have room key troubles after hours. The place is pretty tired and needs attention. There is a two-burner stove top, microwave and refrigerator. However, the room has no pots, pans, glasses, dishes, etc. Most of the Extended Stays I have been in even have a dishwasher. I barely found the trash can hidden away. I literally had a soap bar and two plastic flimsy typical hotel glasses. NO coffee pot, no shampoo, come on, that’s basic stuff. The staff was pleasant and dealing with someone else’s decision to make this a bare bones place. I will never stay here again and I would not recommend it.
The staff is so friendly and helpful. 😊
I travel for work. Nice place, but offers no coffee, so I buy it in the morning. I enjoy the full size refigerator, and the cook top. Would like it more if they cleaned my room 1 once a week instead of every 14 days.