酒店回复: Dear mar_adD2304BG, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
This was one of the worst experiences I’ve had at a hotel. To start, there was no WiFi for the entirety of my stay. The hallways were littered with stains and looked gross. They claim to have a 10 point cleaning process but none of it was followed. The showers were filthy, there was dried up blood on the door, and the towels looked like they were barely cleaned. And to top it off, the free breakfast was just prepackaged muffins and coffee in a small dirty little room. I wouldn’t recommend staying here.
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酒店回复: Dear jonathanf831, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your time here. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we will address this immediately, and we genuinely appreciate your bringing this to our attention. We also regret knowing you were not happy with the breakfast variety. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. We hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely, Hotel Management
1.0分
其他
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FAKE PICTURES, FAKE MARKETING! IT WAS A TERRIBLE EXPERIENCE, WHEN I TAKE A LOOK INSIDE THE BEDROOM WAS SO NASTY, SMEEL DOG, THE BATHROOM WAS SO DISGUSTING, #353 WAS HELL... DO NOT RESERVE THERE! IM STILL WAITING THE PAYMENT BACK.......TAKE PREQUESTS!
5.0分
商务出差
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Our two day stay was great , customer service was awesome, the room we stayed in was cold just like we like it room was cleaned Front office attendance was very friendly as well ... could use a Lil more hot water temp for shower use but over all very satisfied Will stay again soon ty
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酒店回复: Dear joannmJ9052XQ, We are delighted you had a wonderful stay at Extended Stay America. Your kind words about our associates, their commitment to excellence, and the cleanliness of our rooms are greatly appreciated. We will share your feedback with our entire team, which will undoubtedly boost their morale. We strive to provide exceptional service, and your recognition of our efforts is very motivating. We enjoyed hosting your visit, and we look forward to seeing you soon. Sincerely, Hotel Management
1.0分
朋友出游
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This hotel was the most poorly maintained that I have ever been in. Unless you are otherwise homeless, please pay a little more and get rooms that are at least partly clean, with functional toilets, showers, and smoke alarms. Shame on the people that own this property.
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酒店回复: Dear Don H, We sincerely apologize for the poor condition of the hotel and the issues you encountered during your stay. The conditions you mentioned are concerning, and we regret that this impacted your overall experience. Please know that we take your feedback seriously, and we will address these matters with our team to make the necessary improvements and ensure our property meets the high standards our guests deserve. We appreciate you bringing these issues to our attention. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
1.0分
其他
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Worst Hotel I have ever stayed at. Parking lot had trash, lobby was dirty and staff not very interested. 3 people in line and one staff left for the day as I was checking in. The Staff lady who was left had only just started a few weeks ago and did not know how to check the person in who was in front of me. She tried her best. Got me checked in and said I had to leave my ID with her and go check out the room. 1st Room smelled of smoke so I went back and got another room. After getting in the room, noticed no dishes or silverware. TV did not work, Remote was for a different brand of TV. Plugged in the TV and went to the lobby and she had to call someone to tell her where the remotes were. I had to change battery since it had a screw and she had no screwdriver. Went back to the room, and tried to shower after a long drive. Ceiling in bathroom had black mold all over the ceiling, door to the bathroom had gotten wet from some previous guest due to the shower curtain was not long enough to block the water and so had caused the door to get wet. Door had swollen and now was too tight to close easily since it was rubbing on the floor. Exhaust fan was so covered in dirt that it barely ran. Water was luke warm and no pressure - could not easily wash the shampoo out of my head. Bed had one very thin white cover and sheet and squeaked with any slight movement. Room was very well used (moderately clean) and the sofa bed had tears in the brown fake leather upholstery. As I went to unload my car, noticed all the door leading out had rocks placed in the door jam so that the doors would not fully close - I removed rocks from 3 exterior doors to try and help with safety/security since all guests should have a key that would open the doors with key card reader. Room was right on the access road to I35 in Austin and was very noisy with traffic - not the hotels fault - but just be aware. Grab and go breakfast had coffee and hot water and some muffins, but that was it. Was supposed to stay longer, but left after one night.
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酒店回复: Dear Wanderer07280969661, Thank you for reviewing your stay. We are disappointed that we may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We regret your disappointment with the breakfast choices, and your comments are already shared with our brand leaders for improvement. Please allow us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
有蟑螂，但这的员工超级好。
千万别来这里。糟糕的体验！
我到的时候，被告知没有Wi-Fi，尽管网站上明明说没有。他们声称是因为正在装修，并把原因归咎于第三方房源信息过时。我要求退款，但他们说必须通过第三方处理。
我一到那层楼，就看到到处都是施工现场——油漆、地上的纸，一片狼藉。房间里有两台空调：一台完全不工作，另一台冷得要命，根本没办法调节。房间紧邻高速公路，所以噪音非常大。所有的火警警报器都被拆除了。大部分灯都坏了，床头柜上的灯也不见了。浴缸很脏。
整个房间弥漫着血腥味，三扇大门被石头堵住了。
我只是需要一个休息的地方，但这是我经历过的最糟糕的体验。我迫不及待地想离开，最后提前退房了。
真是太棒了 976968140 假照片，假营销！这是一次可怕的经历。当我看到卧室时，它太恶心了，闻起来像狗，浴室也太恶心了，#353 简直就是地狱……不要预订那里！我仍在等待付款退回...问题已接受！
房间还行，不过我看到了一只蟑螂，所以可能有点小虫子。看起来里面有虫子，但外面没有。有人在停车场大声播放音乐，但那是晚上，晚上他们就把音乐关了。我不会再住在这里了，但工作人员很有礼貌，很友好。对不起，我不喜欢虫子。不，Buena！
This was one of the worst experiences I’ve had at a hotel. To start, there was no WiFi for the entirety of my stay. The hallways were littered with stains and looked gross. They claim to have a 10 point cleaning process but none of it was followed. The showers were filthy, there was dried up blood on the door, and the towels looked like they were barely cleaned. And to top it off, the free breakfast was just prepackaged muffins and coffee in a small dirty little room. I wouldn’t recommend staying here.
FAKE PICTURES, FAKE MARKETING! IT WAS A TERRIBLE EXPERIENCE, WHEN I TAKE A LOOK INSIDE THE BEDROOM WAS SO NASTY, SMEEL DOG, THE BATHROOM WAS SO DISGUSTING, #353 WAS HELL... DO NOT RESERVE THERE! IM STILL WAITING THE PAYMENT BACK.......TAKE PREQUESTS!
Our two day stay was great , customer service was awesome, the room we stayed in was cold just like we like it room was cleaned Front office attendance was very friendly as well ... could use a Lil more hot water temp for shower use but over all very satisfied Will stay again soon ty
This hotel was the most poorly maintained that I have ever been in. Unless you are otherwise homeless, please pay a little more and get rooms that are at least partly clean, with functional toilets, showers, and smoke alarms. Shame on the people that own this property.
Worst Hotel I have ever stayed at. Parking lot had trash, lobby was dirty and staff not very interested. 3 people in line and one staff left for the day as I was checking in. The Staff lady who was left had only just started a few weeks ago and did not know how to check the person in who was in front of me. She tried her best. Got me checked in and said I had to leave my ID with her and go check out the room. 1st Room smelled of smoke so I went back and got another room. After getting in the room, noticed no dishes or silverware. TV did not work, Remote was for a different brand of TV. Plugged in the TV and went to the lobby and she had to call someone to tell her where the remotes were. I had to change battery since it had a screw and she had no screwdriver. Went back to the room, and tried to shower after a long drive. Ceiling in bathroom had black mold all over the ceiling, door to the bathroom had gotten wet from some previous guest due to the shower curtain was not long enough to block the water and so had caused the door to get wet. Door had swollen and now was too tight to close easily since it was rubbing on the floor. Exhaust fan was so covered in dirt that it barely ran. Water was luke warm and no pressure - could not easily wash the shampoo out of my head. Bed had one very thin white cover and sheet and squeaked with any slight movement. Room was very well used (moderately clean) and the sofa bed had tears in the brown fake leather upholstery. As I went to unload my car, noticed all the door leading out had rocks placed in the door jam so that the doors would not fully close - I removed rocks from 3 exterior doors to try and help with safety/security since all guests should have a key that would open the doors with key card reader. Room was right on the access road to I35 in Austin and was very noisy with traffic - not the hotels fault - but just be aware. Grab and go breakfast had coffee and hot water and some muffins, but that was it. Was supposed to stay longer, but left after one night.