The staff was very professional and friendly, however the room was so dirty. It had newer installation place on top of dirt. It was very unclean
1.0分
其他
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The room was filthy. Found 2 bugs. Bathroom was filthy, sink was not cleaned and had wiskers all over countertop. Cigarette butts were all over stairway to upper floor. Won't stay here again.
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酒店回复: Hi Allison,We’re very sorry to hear about the cleanliness issues you experienced during your stay. This is certainly not the standard we strive to maintain. We appreciate you bringing these concerns to our attention and will address them immediately with our housekeeping team. Thank you for your feedback, and we apologize for the inconvenience caused.Jeremy Ward #Team6
2.0分
家庭亲子
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The place was way over priced ($80 for single queen) for the condition it was in. Photos don't look like the rooms. Lamp shades were torn crumpled and dirty. Only two pillows in the room and the towels are way under sized. Only one night stand. Have stayed in a lot of Motel 6 lication and this is the worst so far. Make you trip more comfortable and stay somewhere else.
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酒店回复: Dear 590jamays, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your recent stay did not meet your expectations. Your experience is certainly not the standard we strive to provide, and we regret that we fell short during your visit. We appreciate your comments regarding the room’s condition, amenities, and overall value, as they help us identify areas for improvement. We will be addressing the issues you mentioned such as the lamp shades, towel sizing, and pillow quantity, with our housekeeping and maintenance teams to ensure these concerns are promptly resolved. While we understand your disappointment, we do hope you might consider giving us another opportunity in the future. We would like the chance to provide you with a stay that reflects our commitment to cleanliness, comfort, and good service. Thank you again for your honest feedback, and we wish you the best in your future travels.
1.0分
家庭亲子
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First they charged us $98.56 for one nights stay when the website said only around $57.00 for one nights stay. We went into the room, there was no coffee maker, only half the lights worked in the room, the TV didn't work, and the handle on the hot water side of the shower almost fell off. They have a lovely list of things each room is supposed to have but our room was lucky to have a refrigerator in it and clean towels. Good thing we only stayed for one night.
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酒店回复: Dear tammisues, Thank you for taking the time to share your feedback. I am truly sorry to hear about the challenges you experienced during your stay, and I regret that we did not provide you with the comfortable and hassle-free visit we aim to deliver to every guest. Regarding the rate difference, I understand how frustrating that must have been. Pricing can sometimes vary depending on the booking source, taxes, and fees, but I will review your reservation details to ensure the correct rate was applied and to see if there’s an opportunity to clarify this better for future guests. I also sincerely apologize for the issues with the room amenities, lighting, television, and shower handle. These do not reflect the standards we hold ourselves to, and I have already shared your comments with our maintenance and housekeeping teams so that these concerns can be addressed immediately. While I am glad you had clean towels and a working refrigerator, I realize that this was far from the complete experience you expected. I appreciate you bringing these matters to our attention, as they help us identify where improvements are needed most. I do hope you might consider giving us another opportunity to provide you with a much better stay in the future, one that includes all the comforts and conveniences you should expect from us.
2.0分
其他
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Toliet was broke when we got there. Had liquid on floor and toliot moved side to side. Didn't clean liqiud up nor chage the wax ring, just tightened screws and calked around and called it fixed.
1.0分
家庭亲子
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The first room (114) had wallpaper falling down and mold everywhere. We requested a new room (214) and there was still bubbling wallpaper and mold on the walls, the chair and the lamp. In the bathroom we found cockroaches!! We asked for a full refund and was given half and told he wouldn’t be calling the manager again that night to call in the morning. They serve breakfast in the same building as cockroaches! Disgusting
5.0分
商务出差
Its everything i need in a room and i like how they check you in
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酒店回复: Hi Barry , At Motel 6/Studio 6, we strive to provide the best guest experience, and your feedback confirms that we are heading in the right direction. If there is anything more, we can do to enhance your experience, please do not hesitate to reach out. Sophia Miller #Team6
3.0分
独自旅行
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Room 110 was nasty. The shower water would go from warm to cold. The way they put out the coffee (sugar/creamer). It was not good. The T.V. had a guide. Which is very good. Steven (front desk) was most helpful. Good location, gas stations and food close.
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酒店回复: Hi Robert, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Lilith #Team6
3.0分
朋友出游
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Well there was a bandage over the pep hole in the door. The air conditioner has Kool aid or something spilled all down the front of it. The bottom of the toilet is nasty and the holder that the toilet paper goes on is hanging from the wall. The phone was unplugged and the light in the bathroom doesn't work. Very disappointed with my stay this time.
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酒店回复: Hi Jennifer, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon! Lilith #Team6
5.0分
其他
The staff was friendly at check in and the rooms were clean
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酒店回复: Hi Byron, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Natalie #Team6
The staff was very professional and friendly, however the room was so dirty. It had newer installation place on top of dirt. It was very unclean
The room was filthy. Found 2 bugs. Bathroom was filthy, sink was not cleaned and had wiskers all over countertop. Cigarette butts were all over stairway to upper floor. Won't stay here again.
The place was way over priced ($80 for single queen) for the condition it was in. Photos don't look like the rooms. Lamp shades were torn crumpled and dirty. Only two pillows in the room and the towels are way under sized. Only one night stand. Have stayed in a lot of Motel 6 lication and this is the worst so far. Make you trip more comfortable and stay somewhere else.
First they charged us $98.56 for one nights stay when the website said only around $57.00 for one nights stay. We went into the room, there was no coffee maker, only half the lights worked in the room, the TV didn't work, and the handle on the hot water side of the shower almost fell off. They have a lovely list of things each room is supposed to have but our room was lucky to have a refrigerator in it and clean towels. Good thing we only stayed for one night.
Toliet was broke when we got there. Had liquid on floor and toliot moved side to side. Didn't clean liqiud up nor chage the wax ring, just tightened screws and calked around and called it fixed.
The first room (114) had wallpaper falling down and mold everywhere. We requested a new room (214) and there was still bubbling wallpaper and mold on the walls, the chair and the lamp. In the bathroom we found cockroaches!! We asked for a full refund and was given half and told he wouldn’t be calling the manager again that night to call in the morning. They serve breakfast in the same building as cockroaches! Disgusting
Its everything i need in a room and i like how they check you in
Room 110 was nasty. The shower water would go from warm to cold. The way they put out the coffee (sugar/creamer). It was not good. The T.V. had a guide. Which is very good. Steven (front desk) was most helpful. Good location, gas stations and food close.
Well there was a bandage over the pep hole in the door. The air conditioner has Kool aid or something spilled all down the front of it. The bottom of the toilet is nasty and the holder that the toilet paper goes on is hanging from the wall. The phone was unplugged and the light in the bathroom doesn't work. Very disappointed with my stay this time.
The staff was friendly at check in and the rooms were clean