酒店回复: Dear Katia,We are delighted to hear that you found your stay very good and economical. Providing great value for our guests is important to us, and we are glad to know we met your expectations. We appreciate your review and look forward to welcoming you back soon.Sincerely, Hotel Manager
5.0分
其他
It was a comfortable stay at a reasonable price.
This is my second stay.
I will stay here again next time.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know that the comfortable stay and reasonable price made your visit enjoyable. It is great to hear this was your second stay and that you plan to return. We have noted your feedback and remain focused on providing the same reliable and pleasant experience each time.Sincerely, Hotel Manager
4.0分
其他
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We have stayed in this hotel almost every weekend for about 2 months, but have recently decided to go somewhere else for our stays. While most of the staff is very pleasant to deal with, that isnt the case with all of the staff. Theres one night person in aprticular, skinny with black hair and glasses, who acts like having to do the job she is paid for is beneath her. Very little communication skills, rude demeanor to paying customers, and little to no situational awareness. The rest of the staff, very pleasant and always accommodating to everyones needs. But it only takes one person to spoil the experience. Other than that the hotel was always great to us. There are a few minor things here and there but all in all a really great property to stay at, and some of the nicest rooms available in lewisville. Would highly reccomend getting actual blankets for the beds tho lol
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酒店回复: Dear Guest,Thank you for sharing your detailed experience. We are pleased to know that the property, rooms, and most of the team helped make your stays comfortable over the past two months. We have noted your concerns regarding the night staff member and will address this with the appropriate team. Your suggestion about adding full blankets is also noted as we continue improving guest comfort. We appreciate your continued support. Hope you will visit again.Sincerely, Hotel Manager
1.0分
商务出差
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Roaches all over.
Night stand corroded.
Tv stand corroded.
No microwave. Asked old man in charge. He said no microwave available.
Big white spots all over carpet, looks like old vomit.
Restroom ceiling, black mold, then 2nd day leaking from top room. Asked to be moved, no reply. Old man in charge said no. No refund. On my 3rd night, young lady calls, they move me.
Too late, I was checking out the following day. I already inhaled everything. I had to wash all my uniforms at laundry mat prior to arriving home. I felt itchy for several days.
The worst hotel I’ve ever been at. I would not recommend this hotel to anyone, regardless if it was free!!!
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酒店回复: Dear Guest,We regret that your stay was affected by multiple concerns, including cleanliness, maintenance, and response time. The issues you mentioned regarding pests, carpet condition, bathroom mold, and communication delays have been shared with our management, housekeeping, and maintenance teams for immediate review. Cleanliness and guest comfort are top priorities, and corrective action will be taken to address these matters thoroughly. We value your feedback and will work diligently to ensure a cleaner, safer, and more comfortable environment for all guests in the future.Sincerely, Hotel Manager
2.0分
其他
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Room was kinda gross. Extra lock on door barely worked. Asked them to change rooms and they said they would fix it and they didn't. Fire alarm went off at midnight one night for no reason.
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret the inconvenience you faced with the room condition, the door lock, and the unexpected fire alarm. Your feedback will be noted and shared with our maintenance and management teams for attention. We appreciate your input and hope you will consider visiting again for a better stay.Sincerely, Hotel Manager
2.0分
其他
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Bed was Stiff tub stained, drain in bathroom sink drain slow. Gym was poor treadmill was not working. Housekeeping did not come in to clean our room or refresh. Our towels. Bathroom hadn’t been swept room did not look like it was vacuumed before we arrived. Room was smelly. Deadbolt was also broken. Located right next to a loud noisy gas station that is very active at night.
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酒店回复: Dear James,We regret the inconvenience caused by the room condition, cleanliness, and maintenance concerns. Your comments regarding housekeeping, odor, and nearby noise have been noted and will be reviewed with our management and maintenance teams to ensure corrective action and an improved guest experience moving forward. Hope you will visit again.Sincerely, Hotel Manager
2.0分
商务出差
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The room gave my daughter and myself a rash when we entered. We didnt get a chance to sleep because we felt it was the room being dirty. It seemed someone was there before us and the floor was not maintined clean. The room was filled with warmth that we could not described, even though the air conditioning was on the atmosphere was not pleasant.
Only thing great about this place was the lady that helped us. Give her a raise. But this place needs a remodel.
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酒店回复: Dear Jonathan,We regret the experience you and your daughter encountered. Your feedback regarding room cleanliness, air quality, and maintenance has been noted for immediate review with our housekeeping and management teams. We are pleased to know our staff member provided helpful service and will recognize her efforts as we work to enhance overall comfort and cleanliness. Hope you will visit again.Sincerely, Hotel Manager
2.0分
商务出差
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The sheets on the bed had holes in them and the room was dirty. I wiped down the chair before I sat in it and it was very dirty. Overall there doesn't appear to be any upkeep on the facility
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酒店回复: Dear Daniel,We regret to hear about the condition of your room and understand how frustrating that must have been. Your comments regarding the torn sheets, cleanliness, and overall upkeep have been noted and will be addressed with our housekeeping and maintenance teams. We are committed to providing a clean and comfortable environment and will use your input to improve our standards moving forward.Sincerely, Hotel Manager
1.0分
家庭亲子
Sheets on bed had holes....carpet looked not vacuumed...room was not what is shown on website.
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酒店回复: Dear Gilbert,We regret the inconvenience caused by the room condition and the difference from expectations. Your comments regarding the bedding, carpet, and room presentation have been noted and will be reviewed with our housekeeping and management teams to ensure improvements in cleanliness and accuracy. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
对于贝蒙特酒店来说，这次体验很差。早餐质量糟糕。卫生间洗手液盒里没有洗手液。比汽车旅馆6号好不了多少。
非常好，而且经济实惠
It was a comfortable stay at a reasonable price.
This is my second stay.
I will stay here again next time.
We have stayed in this hotel almost every weekend for about 2 months, but have recently decided to go somewhere else for our stays. While most of the staff is very pleasant to deal with, that isnt the case with all of the staff. Theres one night person in aprticular, skinny with black hair and glasses, who acts like having to do the job she is paid for is beneath her. Very little communication skills, rude demeanor to paying customers, and little to no situational awareness. The rest of the staff, very pleasant and always accommodating to everyones needs. But it only takes one person to spoil the experience. Other than that the hotel was always great to us. There are a few minor things here and there but all in all a really great property to stay at, and some of the nicest rooms available in lewisville. Would highly reccomend getting actual blankets for the beds tho lol
Roaches all over.
Night stand corroded.
Tv stand corroded.
No microwave. Asked old man in charge. He said no microwave available.
Big white spots all over carpet, looks like old vomit.
Restroom ceiling, black mold, then 2nd day leaking from top room. Asked to be moved, no reply. Old man in charge said no. No refund. On my 3rd night, young lady calls, they move me.
Too late, I was checking out the following day. I already inhaled everything. I had to wash all my uniforms at laundry mat prior to arriving home. I felt itchy for several days.
The worst hotel I’ve ever been at. I would not recommend this hotel to anyone, regardless if it was free!!!
Room was kinda gross. Extra lock on door barely worked. Asked them to change rooms and they said they would fix it and they didn't. Fire alarm went off at midnight one night for no reason.
Bed was Stiff tub stained, drain in bathroom sink drain slow. Gym was poor treadmill was not working. Housekeeping did not come in to clean our room or refresh. Our towels. Bathroom hadn’t been swept room did not look like it was vacuumed before we arrived. Room was smelly. Deadbolt was also broken. Located right next to a loud noisy gas station that is very active at night.
The room gave my daughter and myself a rash when we entered. We didnt get a chance to sleep because we felt it was the room being dirty. It seemed someone was there before us and the floor was not maintined clean. The room was filled with warmth that we could not described, even though the air conditioning was on the atmosphere was not pleasant.
Only thing great about this place was the lady that helped us. Give her a raise. But this place needs a remodel.
The sheets on the bed had holes in them and the room was dirty. I wiped down the chair before I sat in it and it was very dirty. Overall there doesn't appear to be any upkeep on the facility
Sheets on bed had holes....carpet looked not vacuumed...room was not what is shown on website.