酒店回复: Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
5.0分
其他
原文
翻译提供方：Google
很划算
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
1.0分
商务出差
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Hotel needs to be gutted and rebuilt
Terrible smell in the room, the smell was like old wet carpet that it wasn't dry properly. Shower will make Terrible noise when turned on. Bed sheets didn't feel cleaned yuck. Floor where badly clean they even felt sticky. When undoing the bed my daughter found a nasty dirty tissue paper underneath the bed sheets. Terrible. Staff was friendly but Terrible hotel condition bathroom floors cracked, desk lamp old/ corrosion and bathroom doors broken
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. The smell, cleanliness, and maintenance concerns you’ve raised are certainly not the standard we strive to maintain. We will address these concerns with the team to ensure improvements are made, especially in terms of cleanliness and room upkeep. Thank you for bringing this to our attention, and we hope your next experience is much more pleasant.
1.0分
其他
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I was about to stay at the property this past weekend and the room was in terrible condition, and after promptly going down right after check in and asking for a refund so I can get ready for a function, they denied even after the condition of the terrible condition of the room, telling me I would have to contact who I booked with and ignoring their calls for over an hour.
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酒店回复: Dear Guest,We sincerely apologize for the experience you had during your stay. It's disappointing to hear about the room condition and the lack of assistance with your refund request. This is certainly not the level of service we strive to provide. We will be addressing this issue with our team to ensure it doesn't happen again. We understand your frustration and appreciate you bringing this to our attention.
3.0分
其他
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Upon check-in, i was charged additional fees. My family checked into the room and found a large sticky substance on the carpet. We found the refrigerator in our room did not seal properly and the items did not stay cold. Our shower had a hand rail that was very loose and coming off the wall. The AC unit was not very cold despite the temperature setting.
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酒店回复: Dear Guest,I’m truly sorry to hear about the issues you encountered during your stay. The sticky substance on the carpet, the refrigerator not sealing properly, the loose handrail, and the AC not working as expected are certainly not the experience we strive to provide. We appreciate you bringing these concerns to our attention, and we’ll be sure to share your feedback with the team for immediate attention and improvements. We sincerely apologise for the inconvenience and hope to provide a better experience in the future.
2.0分
家庭亲子
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It was in a good location BUT it wasn’t clean at all it was a old urine stain on the mattress cover I showed the manager carpet was dirty and STICKY the picture on the website was NOT ANYTHING ALIKE and when you called the front desk they NEVER ANSWERED I HAD TO CALL ON MY CELLPHONE AS a person wanting to reserve a room to get anyone
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酒店回复: Dear Guest,I am truly sorry to hear about the issues you encountered during your stay. The cleanliness problems you described, including the urine stain on the mattress cover and the sticky carpet, are completely unacceptable. I also apologize for the lack of responsiveness from the front desk. Your feedback is very valuable, and we will address these concerns immediately with our team to ensure that these issues are corrected moving forward. Thank you for bringing this to our attention, and we hope to provide you with a much better experience in the future.
3.0分
其他
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The pool was closed for renovations. We were not told this during booking. We had to pay an additional $61.11 upon checkin. I was told it was a $50 deposit and $11.11
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酒店回复: Dear Guest,I’m really sorry to hear about the inconvenience with the pool being closed for renovations and the unexpected charges at check-in. It’s important for us to communicate any changes or additional fees clearly, and I understand how frustrating this situation must have been. Your feedback will be shared with the team to ensure better communication in the future. Thank you for bringing this to our attention, and we sincerely apologize for the experience.
1.0分
其他
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The place is very run down. Sheets were dirty, room was not cleaned properly, restroom looked liked it had not be cleaned, restroom light didn’t work. Obvious signs of corrosion because of humidity in rooms.
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酒店回复: Dear Guest,We’re truly sorry to hear about the issues you encountered during your stay. Cleanliness and maintenance are top priorities for us, and we apologise that we fell short in your case. We will address these concerns with our housekeeping and maintenance teams immediately to ensure the rooms are up to standard for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time.
5.0分
其他
The room was very clean and quiet. We had very good nights sleep.
The staff was very friendly.
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酒店回复: Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a clean, quiet room and enjoyed a restful night’s sleep. It’s also great to know that our staff made a positive impression. We look forward to welcoming you again soon!
房间里的插座、有线电视都不能用，室内泳池也坏了。床也不舒服，只有薄薄的床单盖着。早餐一般般。室内泳池停用是最让我失望的，我就是冲着它才选的这家酒店，而且酒店里还有股难闻的味道。
酒店很脏，外面的灯不亮，走进酒店时很不安全，人们在大楼里吸烟，前台工作人员的心情很糟糕，客户服务非常差，我们无法留在酒店并退房，我们走进房间，闻起来很难闻，卫生间看起来好像以前使用过没有清理过，垃圾桶里仍然有垃圾
很划算
Hotel needs to be gutted and rebuilt
Terrible smell in the room, the smell was like old wet carpet that it wasn't dry properly. Shower will make Terrible noise when turned on. Bed sheets didn't feel cleaned yuck. Floor where badly clean they even felt sticky. When undoing the bed my daughter found a nasty dirty tissue paper underneath the bed sheets. Terrible. Staff was friendly but Terrible hotel condition bathroom floors cracked, desk lamp old/ corrosion and bathroom doors broken
I was about to stay at the property this past weekend and the room was in terrible condition, and after promptly going down right after check in and asking for a refund so I can get ready for a function, they denied even after the condition of the terrible condition of the room, telling me I would have to contact who I booked with and ignoring their calls for over an hour.
Upon check-in, i was charged additional fees. My family checked into the room and found a large sticky substance on the carpet. We found the refrigerator in our room did not seal properly and the items did not stay cold. Our shower had a hand rail that was very loose and coming off the wall. The AC unit was not very cold despite the temperature setting.
It was in a good location BUT it wasn’t clean at all it was a old urine stain on the mattress cover I showed the manager carpet was dirty and STICKY the picture on the website was NOT ANYTHING ALIKE and when you called the front desk they NEVER ANSWERED I HAD TO CALL ON MY CELLPHONE AS a person wanting to reserve a room to get anyone
The pool was closed for renovations. We were not told this during booking. We had to pay an additional $61.11 upon checkin. I was told it was a $50 deposit and $11.11
The place is very run down. Sheets were dirty, room was not cleaned properly, restroom looked liked it had not be cleaned, restroom light didn’t work. Obvious signs of corrosion because of humidity in rooms.
The room was very clean and quiet. We had very good nights sleep.
The staff was very friendly.