酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologise for the issues you encountered during your stay, including the cleanliness and maintenance concerns. This is certainly not the standard we strive to uphold. We will immediately address these matters with our team to ensure improvements are made. If you have any further concerns, please call up the property for the resolution.
酒店回复: Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
5.0分
其他
原文
翻译提供方：Google
非常舒适
5.0分
其他
原文
翻译提供方：Google
很划算
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酒店回复: Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
2.0分
其他
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I entered the room to the unmistakable smell of pot. Noticed the smoke detector over the bed was covered with a plastic bag.
I was solo on this trip but had a 2 queen room. Rolled back the bedspread to find uncomfortable stains on the sheets. Tried other bed at least the stains looked older.
The shower wall had screws sticking out & later a found the grab bar that had been pulled off & laid in the corner.
Staff was nice to keep from a one Star.
Great location but it has several other hotels very close. Had a great stay next door the next night.
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酒店回复: Dear Guest,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the unpleasant smell, safety concerns, and cleanliness issues. This is certainly not the standard we aim to provide. We appreciate you mentioning the friendly staff, and we will address these concerns with our team to ensure a better experience in the future. We hope you’ll consider giving us another chance down the road.
1.0分
家庭亲子
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This hotel was so disgusting and unacceptable that we had to leave immediately. Something I’ve never done before. Don’t let the picture on the website fool you. This hotel is in complete disrepair. There were holes in the wall, rips and stains on the pull-out couch, large stains on the bedding, and reeked of illicit substances in the hallway and our room.
The staff offered to change rooms, but I can imagine the other rooms being in any better condition. We had to get out fast!
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酒店回复: Dear Guest,Thank you for sharing your experience, and we deeply apologize for the unacceptable conditions you encountered. This is certainly not the standard we strive for, and we understand your frustration. We will address the issues you mentioned, including maintenance, cleanliness, and overall guest experience, with our team immediately. We truly appreciate your feedback and hope to improve moving forward.
1.0分
家庭亲子
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Terrible place to stay. The room was humid, it was not very clean (it seemed as if they used a product with fragrance just to mask the fact), especially the bathroom (many black spots in the shower) and the shower curtains looked like they hadn’t been changed in years. The AC was not cooling properly. Zhghggjfbjghhl
Also, breakfast was lacking, just cereal, milk and pancakes, basically sugar and carbs. There were no fruits, the bread area was empty, there was no yogurt and there were barely any scrambled eggs left (mind you, we arrived early, not when breakfast was almost over).
Don’t waste your money!
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酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. The concerns with cleanliness, the AC, and the breakfast offerings are certainly not up to our standards. Your feedback will be shared with the team to address these areas and make necessary improvements. We truly regret that your experience was not a positive one, and we hope you’ll consider giving us another opportunity in the future.
1.0分
商务出差
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The entire stay was horrible. The pool wasn’t available when walk in the hotel it was entirely hot there wasn’t any hot water n the tub I called the front desk from my cell phone bc the room phone didn’t work. After talking to the front desk they told me that they would get maintenance to turn the water up. The water never came up hot. Came down the second day n the Lobby smelled completely like ****. This has been on of the most horrible experiences ever.
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酒店回复: Dear Guest,We are truly sorry to hear about the challenges you faced during your stay, and we sincerely apologize for the discomfort caused. The issues with the pool, hot water, and the lobby's odor are certainly not the standard we aim to provide. We will immediately address these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide a better experience in the future.
2.0分
其他
It was a pretty basic room, nice size, but there were three roaches in our room that we had killed
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酒店回复: Dear Guest,Thank you for sharing your feedback. We deeply apologise for the presence of roaches in your room, as this is not acceptable and certainly not the standard we strive for. Your concerns will be shared with our team to ensure better pest control practices moving forward. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future.
房间里的插座、有线电视都不能用，室内泳池也坏了。床也不舒服，只有薄薄的床单盖着。早餐一般般。室内泳池停用是最让我失望的，我就是冲着它才选的这家酒店，而且酒店里还有股难闻的味道。
非常脏乱，家具生锈，墙壁破损，床单也不换，气味难闻，而且他们还不退还我68美元的押金。真是一栋破败不堪、无人照管的房子。
酒店很脏，外面的灯不亮，走进酒店时很不安全，人们在大楼里吸烟，前台工作人员的心情很糟糕，客户服务非常差，我们无法留在酒店并退房，我们走进房间，闻起来很难闻，卫生间看起来好像以前使用过没有清理过，垃圾桶里仍然有垃圾
非常舒适
很划算
I entered the room to the unmistakable smell of pot. Noticed the smoke detector over the bed was covered with a plastic bag.
I was solo on this trip but had a 2 queen room. Rolled back the bedspread to find uncomfortable stains on the sheets. Tried other bed at least the stains looked older.
The shower wall had screws sticking out & later a found the grab bar that had been pulled off & laid in the corner.
Staff was nice to keep from a one Star.
Great location but it has several other hotels very close. Had a great stay next door the next night.
This hotel was so disgusting and unacceptable that we had to leave immediately. Something I’ve never done before. Don’t let the picture on the website fool you. This hotel is in complete disrepair. There were holes in the wall, rips and stains on the pull-out couch, large stains on the bedding, and reeked of illicit substances in the hallway and our room.
The staff offered to change rooms, but I can imagine the other rooms being in any better condition. We had to get out fast!
Terrible place to stay. The room was humid, it was not very clean (it seemed as if they used a product with fragrance just to mask the fact), especially the bathroom (many black spots in the shower) and the shower curtains looked like they hadn’t been changed in years. The AC was not cooling properly. Zhghggjfbjghhl
Also, breakfast was lacking, just cereal, milk and pancakes, basically sugar and carbs. There were no fruits, the bread area was empty, there was no yogurt and there were barely any scrambled eggs left (mind you, we arrived early, not when breakfast was almost over).
Don’t waste your money!
The entire stay was horrible. The pool wasn’t available when walk in the hotel it was entirely hot there wasn’t any hot water n the tub I called the front desk from my cell phone bc the room phone didn’t work. After talking to the front desk they told me that they would get maintenance to turn the water up. The water never came up hot. Came down the second day n the Lobby smelled completely like ****. This has been on of the most horrible experiences ever.
It was a pretty basic room, nice size, but there were three roaches in our room that we had killed