酒店回复: Dear Alberto,Thank you for sharing your feedback on *******. We appreciate your comments regarding the affordability of our hotel. We apologize for any cleanliness and odor concerns you encountered, and we will address these issues promptly to ensure a more pleasant experience for our guests. If there's anything else you'd like to share or if there are specific areas we can improve, please let us know. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager
5.0分
商务出差
原文
翻译提供方：Google
出色地
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酒店回复: Dear Juan,Thank you for the fantastic 5-star rating! We're thrilled to hear you had a great experience at our hotel. Your satisfaction is our top priority, and we can't wait to welcome you back for another enjoyable stay. If there's anything specific you love, we'd love to hear about it!Sincerely, Hotel Manager
1.0分
其他
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Door had a massive gap between the floor. Tiles were not grouted, or sealed to the floor. Window was broken. Advertised as including breakfast and that was not the case.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are disappointed to learn that some areas did not meet expectations. The condition of the room you described is not standard, and our team will review it carefully. We appreciate your feedback as it helps us ensure a more comfortable and reliable stay for our guests.Sincerely, Hotel Manager
3.0分
其他
Didn't have ac staff argued with my wife and requested a room change didn't get it until my last night
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酒店回复: Dear Guest,Thank you for bringing this to our attention. We are sorry to hear about the difficulties you experienced with the air conditioning and the delay in resolving your room request. Your comments are important and will be reviewed with our team to improve communication and ensure a more comfortable stay for future guests.Sincerely, Hotel Manager
4.0分
情侣出游
George was extremely nice and helpful. The property was well kept. Rooms clean. Will be staying again
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酒店回复: Dear Virgie,Thank you for sharing such kind words. We are delighted to know George made your stay welcoming and that you enjoyed the clean rooms and well-kept property. It is wonderful to hear you plan on returning, and we look forward to providing you with another great experience.Sincerely, Hotel Manager
3.0分
其他
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Misleading advertisement
Please remove free breakfast from your website. We were told at the front desk that they have tried to get the free breakfast removed from their accommodation list.
The laundry room and front restroom was out of service, as were the water fountains.
The person at the front desk was friendly and the check-in process was smooth.
The beds were comfortable and the roll in shower was appreciated.
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酒店回复: Dear Dee,Thank you for sharing your detailed feedback. We are truly sorry for the confusion regarding breakfast and the inconvenience caused by the temporary closure of some facilities. We are happy to hear our team made you feel welcome and that you enjoyed the comfort of your room. Your comments will help us improve.Sincerely, Hotel Manager
1.0分
其他
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Never even checked in as no agents were on duty first night. Went back next morning and tried to check in again and was told they didn't see reservation, but yet I was charged for two nights.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are very sorry to learn about the challenges you faced with your reservation and check-in process. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your feedback helps us improve for future guests.Sincerely, Hotel Manager
1.0分
家庭亲子
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Worst place on planet earth. Dont go anywhere near this filthy place. Completely different in real life then the pictures on there. Also a sketchy area. DO NOT BOOK HERE
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酒店回复: Dear Jon,Thank you for sharing your feedback. We deeply regret that your experience didn’t meet expectations. Our team is always working to maintain a clean and welcoming environment, and we take all guest concerns seriously. We hope you’ll give us another opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager
3.0分
其他
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There was a strong cigarette smell in the hallway, and I could still smell it in the room too. Also, the towels in the bathroom and the bed didn’t feel very clean.
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酒店回复: Dear Juchan,Thank you for sharing your concerns. We apologize for the cigarette smell in the hallway and the room, as well as the cleanliness of the towels and bedding. Your feedback is valuable, and we will address these issues with our team to ensure a better experience for future guests.Sincerely, Hotel Manager
3.0分
其他
It wa ok. But microwave in the room disnt work, but at least they provided a microwave in the lounge area. tv wan't working properly.
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酒店回复: Dear Milagros,Thank you for your feedback! We’re glad you found the lounge microwave helpful, but we apologize for the issues with your room’s microwave and TV. Your comments are important as we strive to improve our facilities. We hope to provide you with a better experience on your next visit!Sincerely, Hotel Manager
价格实惠，虽然可以更干净、除臭，但是前台有股怪味
出色地
Door had a massive gap between the floor. Tiles were not grouted, or sealed to the floor. Window was broken. Advertised as including breakfast and that was not the case.
Didn't have ac staff argued with my wife and requested a room change didn't get it until my last night
George was extremely nice and helpful. The property was well kept. Rooms clean. Will be staying again
Misleading advertisement
Please remove free breakfast from your website. We were told at the front desk that they have tried to get the free breakfast removed from their accommodation list.
The laundry room and front restroom was out of service, as were the water fountains.
The person at the front desk was friendly and the check-in process was smooth.
The beds were comfortable and the roll in shower was appreciated.
Never even checked in as no agents were on duty first night. Went back next morning and tried to check in again and was told they didn't see reservation, but yet I was charged for two nights.
Worst place on planet earth. Dont go anywhere near this filthy place. Completely different in real life then the pictures on there. Also a sketchy area. DO NOT BOOK HERE
There was a strong cigarette smell in the hallway, and I could still smell it in the room too. Also, the towels in the bathroom and the bed didn’t feel very clean.
It wa ok. But microwave in the room disnt work, but at least they provided a microwave in the lounge area. tv wan't working properly.