Washing machine was broken, 2nd floor hallway has holes in the floor that are carpeted over, room doors look like they’ve been broken into. There is no water available in the vending machines. The facility is dirty and really should be closed for maintenance and repairs, and inspection by the city for safe housing.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the unacceptable cleanliness and maintenance issues you encountered during your stay. What you described falls far below our standards, and we are truly sorry for the discomfort this caused.We appreciate you bringing these matters to our attention, as feedback like yours helps us make necessary improvements. We hope you will consider giving us another opportunity to provide you with a cleaner, more comfortable stay in the future.
3.0分
其他
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COLD SHOWERS
Was average, check in was good, room and site clean.
Phone and remote control for Tv did not work. Shower control for water would not allow you to adjust water temperature, it appeared to be broken, reported id to manager was told it would be fixed the next day cold shower that evening still was not working next day following two nights we had cold showers.
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酒店回复: Thank you for your feedback. We’re glad to hear you found check-in smooth and the property clean. We apologize for the issues with the TV, phone, and shower temperature during your stay. Your comments have been shared with our maintenance team to ensure these concerns are addressed promptly. We appreciate your patience and hope to provide you with a more comfortable experience next time.
1.0分
情侣出游
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There is no internet there was water coming in the kitchen and dripping from the roof there very little for breakfast outdated milk even The hot tub didn't work properly they would work but it was cold there was water damage where the tiles was leaking water I had no hot water there either And the staff was not very polite otherwise it's all right place to stay in a pinch
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, including the maintenance and service concerns you mentioned. This is not the level of quality or comfort we aim to provide, and we sincerely apologize for any inconvenience caused.Please know that since your visit, we have been working hard to address these matters — our internet, hot tub, and maintenance issues have been corrected, and everything is now running well. Our staff has also undergone additional training to ensure every guest is treated with the warm hospitality they deserve.We truly appreciate your honesty and the opportunity to improve. We hope you will give us another chance to provide you with the clean, comfortable, and enjoyable stay that we are known for.
2.0分
商务出差
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The Sleep Inn is in need of renovation. The carpet, walls, etc. are dirty and worn out. The staff was friendly. The location is in good proximity to the toll road and many good restaurants. Just needs to be fixed up.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you found our staff friendly and appreciated our convenient location near the toll road and local restaurants.That said, we sincerely apologize that the condition of the property did not meet your expectations. We understand your concerns regarding the cleanliness and wear of certain areas, and we are actively working on plans for renovations to improve the overall guest experience.Your comments are very important to us, and they help guide our ongoing efforts to enhance our hotel. We hope you'll consider staying with us again in the future so you can experience the improvements firsthand.
2.0分
其他
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The staff was helpful, but that is really the only nice thing I have to say about this hotel. There were a number of people loitering outside the doors at all hours, the carpet in the hallways and rooms desperately needed to be vacuumed and cleaned, and our room smelled strongly of cigarette smoke. I did not feel this hotel meets my cleanliness standards, it wasn’t disgusting but was not clean. It was possible to stay for 1 night, but I would not repeat or extend our stay by any means.
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酒店回复: Thank you for sharing your experience with us. While we’re pleased to hear that you found our staff helpful, we’re truly sorry that the overall condition of the hotel did not meet your expectations.We take cleanliness and guest comfort very seriously, and we apologize for the issues you encountered, including the odors, hallway conditions, and any discomfort caused by activity outside the building. Please know that we are addressing these concerns internally to ensure a better experience for future guests.Your feedback is invaluable and helps us focus on the areas where improvement is needed most. We hope you’ll consider giving us another opportunity in the future as we work to enhance the quality of our accommodations.
3.0分
家庭亲子
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Property is decent, we had a total of 5 rooms for the weekend. One rooms fridge didn’t work the best but we weren’t there to use that we just needed a place to sleep at night mostly. Breakfast was decent each morning. The clientele that is being allowed to stay here is a bit questionable as it appears some are long term renters but they seemed nice.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that our property met your needs for a comfortable stay and that you enjoyed the breakfast each morning. We appreciate your understanding regarding the fridge issue and will be sure to have our team look into it to ensure it's resolved for future guests.Regarding your observation about other guests, we do welcome a variety of travelers, including both short- and long-term stays, and we strive to maintain a safe and welcoming environment for all. We're pleased to hear that your interactions were positive.We hope to have the opportunity to welcome you and your group back in the future!
5.0分
其他
satisfactory
This hotel is comfort. my only issue was getting coffee lol not avail at the breakfast hours
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酒店回复: Thank you for your kind words! We're happy to hear you found the hotel comfortable and enjoyed your stay overall. We’re sorry to hear about the coffee availability during breakfast hours — we understand how important that first cup of the day can be!Please know that our front desk is available 24/7, and we’re always happy to assist with coffee or anything else you may need during your stay. We hope to welcome you back again soon!
3.0分
其他
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The hotel definitely needs a good cleaning and some updating. It was a place to sleep while my teenage daughter went to a music concert at Notre Dame. At check in they didn’t even ask for identification. Just my name and gave me a room key. Curtains were stained. But the room overall was clean. It was expensive for the quality of the hotel, but the location was convenient.
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酒店回复: Thank you for sharing your feedback. We're glad to hear the location was convenient for your trip and that your room overall was clean. That said, we appreciate you bringing the other concerns to our attention.We understand your comments regarding the need for updates and a more thorough cleaning in certain areas. Your note about the check-in process and stained curtains is also being reviewed with our team to ensure proper procedures and maintenance standards are consistently followed.We value your input and will use it to help improve the guest experience. We hope to have the opportunity to provide a better stay in the future.
3.0分
情侣出游
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Bed was comfortable. Internet was down, tv was limited, advertised pool, got tub, breakfast. I didn't see any of those things. Microwave and fridge didn't have enough outlets to both be plugged in. Person at desk gave very little information. Staff not very friendly. Hall and stair rugs don't look like they were vacuumed. We went to Travel lodge on the return trip. For the same price they were much cleaner and delivered what was advertised.
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酒店回复: hank you for taking the time to share your feedback. We're glad to hear you found the bed comfortable, but we're truly sorry to learn that the rest of your experience did not meet expectations.We sincerely apologize for the issues you encountered — including the internet outage, limited TV options, and the absence or inaccessibility of advertised amenities. Your comments about cleanliness, outlet placement, and staff service are also concerning and will be addressed with our team immediately. This is not the level of service we aim to provide.We appreciate your honesty, as it helps us identify where we need to improve. We're committed to making the necessary changes and hope to have the opportunity to offer you a much better experience in the future.
1.0分
家庭亲子
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The room was not clean at all — dirty floors, dirty bathroom, stained sheets, dust on furniture and fridge, and unpleasant smell. What terrible experience we had!
Washing machine was broken, 2nd floor hallway has holes in the floor that are carpeted over, room doors look like they’ve been broken into. There is no water available in the vending machines. The facility is dirty and really should be closed for maintenance and repairs, and inspection by the city for safe housing.
COLD SHOWERS
Was average, check in was good, room and site clean.
Phone and remote control for Tv did not work. Shower control for water would not allow you to adjust water temperature, it appeared to be broken, reported id to manager was told it would be fixed the next day cold shower that evening still was not working next day following two nights we had cold showers.
There is no internet there was water coming in the kitchen and dripping from the roof there very little for breakfast outdated milk even The hot tub didn't work properly they would work but it was cold there was water damage where the tiles was leaking water I had no hot water there either And the staff was not very polite otherwise it's all right place to stay in a pinch
The Sleep Inn is in need of renovation. The carpet, walls, etc. are dirty and worn out. The staff was friendly. The location is in good proximity to the toll road and many good restaurants. Just needs to be fixed up.
The staff was helpful, but that is really the only nice thing I have to say about this hotel. There were a number of people loitering outside the doors at all hours, the carpet in the hallways and rooms desperately needed to be vacuumed and cleaned, and our room smelled strongly of cigarette smoke. I did not feel this hotel meets my cleanliness standards, it wasn’t disgusting but was not clean. It was possible to stay for 1 night, but I would not repeat or extend our stay by any means.
Property is decent, we had a total of 5 rooms for the weekend. One rooms fridge didn’t work the best but we weren’t there to use that we just needed a place to sleep at night mostly. Breakfast was decent each morning. The clientele that is being allowed to stay here is a bit questionable as it appears some are long term renters but they seemed nice.
satisfactory
This hotel is comfort. my only issue was getting coffee lol not avail at the breakfast hours
The hotel definitely needs a good cleaning and some updating. It was a place to sleep while my teenage daughter went to a music concert at Notre Dame. At check in they didn’t even ask for identification. Just my name and gave me a room key. Curtains were stained. But the room overall was clean. It was expensive for the quality of the hotel, but the location was convenient.
Bed was comfortable. Internet was down, tv was limited, advertised pool, got tub, breakfast. I didn't see any of those things. Microwave and fridge didn't have enough outlets to both be plugged in. Person at desk gave very little information. Staff not very friendly. Hall and stair rugs don't look like they were vacuumed. We went to Travel lodge on the return trip. For the same price they were much cleaner and delivered what was advertised.
The room was not clean at all — dirty floors, dirty bathroom, stained sheets, dust on furniture and fridge, and unpleasant smell. What terrible experience we had!