Our stay was okay. Based on the online pictures and price (ND football weekend) I expected it to be a bit nicer. Our room was clean, but while using the restroom at night, a roach walked across the floor. Also, both stairwells had not been vacuumed in a while. Parts of the hotel have been refinished such as new paint, floor tiles, and carpet, but other areas show their age such as rusty door frames and old bathtubs. Also, sub flooring was not fixed before putting down carpet and tiles. So the floor tiles in our bathroom moved under foot and the hallway didn’t feel solid under the carpeting. The breakfast was okay. We didn’t use the pool, but it looked nice through the window.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We appreciate your comments regarding your stay and are glad to hear that your room was clean and that you found the breakfast satisfactory.We sincerely apologize for the concerns you experienced, including the pest sighting, housekeeping details in the stairwells, and the maintenance issues you noted. This is not the experience we want our guests to have. Your feedback has been shared with our housekeeping and maintenance teams so these matters can be addressed promptly and thoroughly.We are continually working to improve our property, and your observations regarding both the updated and older areas are valuable as we plan future renovations. Thank you again for your honest feedback, as it helps us improve our services and facilities.We hope to have the opportunity to welcome you again and provide a more comfortable stay in the future.Sincerely,
2.0分
其他
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We had loud neighbors and nothing was done about it. The breakfast was poor and not restocked when things were gone. We didn’t have enough towels and was questioned about it when we asked for 1 more. I only saw one employee, so that could have been part of the problem.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Guest comfort is very important to us, and we regret that the noise from neighboring rooms was not resolved to your satisfaction.We also apologize for the breakfast items not being properly restocked and for any misunderstanding regarding towel requests. Your comments regarding staffing have been noted, as limited staffing can occasionally impact service, but this should never affect the level of hospitality we aim to provide.Your feedback has been shared with our management team so we can address these concerns and improve our services. We appreciate your input and hope you will consider giving us another opportunity to provide you with a better experience in the future.
4.0分
其他
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Room and bathroom were clean and comfortable. Shower faucet is a disaster - no way to control temperature separately. practically no water pressure has comfortable temp. Comfortable pressure has hotter than hell water. terrible design. Everything else about hotel was fine.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found the room and bathroom clean and comfortable, and that the rest of your stay went well. We sincerely apologize for the inconvenience you experienced with the shower faucet. Your comments are very important, and we will have our maintenance team inspect the issue to ensure it is resolved. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a smoother experience on your next stay.
5.0分
其他
Room was clean and very comfortable, staff was nice. Check in and check out process was easy
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酒店回复: Thank you for staying with us and for sharing your wonderful feedback. We're delighted to hear that you found the room clean and comfortable, enjoyed our friendly staff, and had a smooth check-in and check-out experience. Your satisfaction means a lot to us, and we hope to welcome you back again soon!
1.0分
其他
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Keep looking
Filthy. Property in shambles. Paint unfinished, screw holes in the tv stand, smelled of curry throughout the floor and the check in never took my card for incidentals or checked my id and did not check us out. Game day weekend you can’t expect much but damn.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and the issues you experienced during check-in and check-out. What you described does not reflect the standards we aim to provide, and we are addressing these concerns with our team to ensure improvements in both cleanliness and service procedures.We appreciate your comments, as they help us identify areas that need immediate attention. We hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
2.0分
情侣出游
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Washing machine was broken, 2nd floor hallway has holes in the floor that are carpeted over, room doors look like they’ve been broken into. There is no water available in the vending machines. The facility is dirty and really should be closed for maintenance and repairs, and inspection by the city for safe housing.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the unacceptable cleanliness and maintenance issues you encountered during your stay. What you described falls far below our standards, and we are truly sorry for the discomfort this caused.We appreciate you bringing these matters to our attention, as feedback like yours helps us make necessary improvements. We hope you will consider giving us another opportunity to provide you with a cleaner, more comfortable stay in the future.
3.0分
其他
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COLD SHOWERS
Was average, check in was good, room and site clean.
Phone and remote control for Tv did not work. Shower control for water would not allow you to adjust water temperature, it appeared to be broken, reported id to manager was told it would be fixed the next day cold shower that evening still was not working next day following two nights we had cold showers.
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酒店回复: Thank you for your feedback. We’re glad to hear you found check-in smooth and the property clean. We apologize for the issues with the TV, phone, and shower temperature during your stay. Your comments have been shared with our maintenance team to ensure these concerns are addressed promptly. We appreciate your patience and hope to provide you with a more comfortable experience next time.
2.0分
其他
Hotel was dumpy.. Bed was higher in the middle and I felt like I was going to fall out. No soap.
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酒店回复: Thank you for sharing your feedback. We’re sorry to hear about the issues you experienced with the bed and missing soap. This is not the standard we strive to maintain, and we appreciate you bringing it to our attention. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance to provide a more comfortable stay in the future.
1.0分
朋友出游
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Rooms dirty. There was blood on the wall by the door. Nasty suspicious stain on the comforter. WiFi didn’t work in the room. Found that one of the coffee bags(the one on top) was opened and empty(and yes it was noticeable). There were no lights that went on in the pool area. Got pretty dark in there when the sun went down. Funky smell in the elevator and hallways. They didn’t refresh our towels. Definitely would not recommend.
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your stay. The conditions you described are far below our standards, and please accept our sincere apologies for the inconvenience and discomfort caused.We have shared your comments with our housekeeping, maintenance, and front office teams to ensure these matters are thoroughly investigated and addressed immediately. Your feedback is invaluable in helping us improve both our accommodations and guest services.We regret that we did not meet your expectations on this visit, and we hope you might give us another opportunity to provide you with a clean, comfortable, and enjoyable stay in the future.
1.0分
情侣出游
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There is no internet there was water coming in the kitchen and dripping from the roof there very little for breakfast outdated milk even The hot tub didn't work properly they would work but it was cold there was water damage where the tiles was leaking water I had no hot water there either And the staff was not very polite otherwise it's all right place to stay in a pinch
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, including the maintenance and service concerns you mentioned. This is not the level of quality or comfort we aim to provide, and we sincerely apologize for any inconvenience caused.Please know that since your visit, we have been working hard to address these matters — our internet, hot tub, and maintenance issues have been corrected, and everything is now running well. Our staff has also undergone additional training to ensure every guest is treated with the warm hospitality they deserve.We truly appreciate your honesty and the opportunity to improve. We hope you will give us another chance to provide you with the clean, comfortable, and enjoyable stay that we are known for.
Our stay was okay. Based on the online pictures and price (ND football weekend) I expected it to be a bit nicer. Our room was clean, but while using the restroom at night, a roach walked across the floor. Also, both stairwells had not been vacuumed in a while. Parts of the hotel have been refinished such as new paint, floor tiles, and carpet, but other areas show their age such as rusty door frames and old bathtubs. Also, sub flooring was not fixed before putting down carpet and tiles. So the floor tiles in our bathroom moved under foot and the hallway didn’t feel solid under the carpeting. The breakfast was okay. We didn’t use the pool, but it looked nice through the window.
We had loud neighbors and nothing was done about it. The breakfast was poor and not restocked when things were gone. We didn’t have enough towels and was questioned about it when we asked for 1 more. I only saw one employee, so that could have been part of the problem.
Room and bathroom were clean and comfortable. Shower faucet is a disaster - no way to control temperature separately. practically no water pressure has comfortable temp. Comfortable pressure has hotter than hell water. terrible design. Everything else about hotel was fine.
Room was clean and very comfortable, staff was nice. Check in and check out process was easy
Keep looking
Filthy. Property in shambles. Paint unfinished, screw holes in the tv stand, smelled of curry throughout the floor and the check in never took my card for incidentals or checked my id and did not check us out. Game day weekend you can’t expect much but damn.
Washing machine was broken, 2nd floor hallway has holes in the floor that are carpeted over, room doors look like they’ve been broken into. There is no water available in the vending machines. The facility is dirty and really should be closed for maintenance and repairs, and inspection by the city for safe housing.
COLD SHOWERS
Was average, check in was good, room and site clean.
Phone and remote control for Tv did not work. Shower control for water would not allow you to adjust water temperature, it appeared to be broken, reported id to manager was told it would be fixed the next day cold shower that evening still was not working next day following two nights we had cold showers.
Hotel was dumpy.. Bed was higher in the middle and I felt like I was going to fall out. No soap.
Rooms dirty. There was blood on the wall by the door. Nasty suspicious stain on the comforter. WiFi didn’t work in the room. Found that one of the coffee bags(the one on top) was opened and empty(and yes it was noticeable). There were no lights that went on in the pool area. Got pretty dark in there when the sun went down. Funky smell in the elevator and hallways. They didn’t refresh our towels. Definitely would not recommend.
There is no internet there was water coming in the kitchen and dripping from the roof there very little for breakfast outdated milk even The hot tub didn't work properly they would work but it was cold there was water damage where the tiles was leaking water I had no hot water there either And the staff was not very polite otherwise it's all right place to stay in a pinch