酒店回复: Thank you for taking the time review our hotel. Your feedback is important to us. If there is anything we could have done to make a more enjoyable experience, please let us know. We hope to see you again soon.
5.0分
家庭亲子
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I had booked an accessible room and didn't realize it until we checked in and went back to the desk and asked for a different room and the lady at the desk was very accommodating in getting us into another.
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酒店回复: Thank you so much for taking the time to review our hotel. We take great pride in providing excellent customer service for each of our guests. We're glad you had a great stay.
4.0分
其他
My staff was great! Very friendly staff and clean rooms! Perfect location for visiting my son at school.
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酒店回复: Thank you so much for reviewing our hotel. We're glad you had a good stay and look forward to seeing you again.
4.0分
其他
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The room was clean and quiet. Vending machine and business center were not working. The bed was very comfortable. We did NOT ask but were put in a handicap room. That room really is not a quality room for non handicapped persons….unable to hang garment bags, slacks. The bathroom, well it’s perfect if you’re handicap.
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酒店回复: Dear James,Thank you for sharing your feedback with us. The handicap room is what was booked when it came across to us, we did not make any changes to your reservation. We apologize for any inconvenience this may have caused during your stay. We appreciate your business and hope to host you again when your travels bring you back to the area.
5.0分
其他
Only a one night stay, friendly staff, clean and comfortable room. Signage into hotel could be better.
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酒店回复: We agree it can be tricky to find our two entrances, due to local ordinances disallowing signage at the street level. We're glad you had an overall great stay and look forward to seeing you the next time you're in the area.
5.0分
商务出差
The hotel was clean and comfortable. I will stay here again next year when I am back in the area on business.
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酒店回复: Thank you for your kind words, We're so glad you had a great stay and look forward to seeing you next year!
3.0分
商务出差
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Room was generally clean, staff were very nice, and breakfast was ok.
My big complaint: The air conditioning was MOLDY and MUSTY and made me sick during the night, making it hard to breathe and giving me a sore throat. After I turned it off, my symptoms went away quickly.
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酒店回复: We want to thank you for bringing this issue to our attention. Maintenance has been informed and the entire system has been serviced. We apologize for your disappointing stay. If you had brought the issue to our attention while you were here, we would have been more than happy to move you to another room and correct it immediately. We hope you give us a chance to properly host you in the future.
4.0分
其他
Very comfortable bed, but a more cleaning needed in the room still (floor was dirty/unvacuumed) and there was hair on my sheets from prior guest.
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酒店回复: We would have been more than happy to move you to a different room if you had brought it to our attention during your stay. Our number one priority is to resolve any issues and to make it right with our guest before they check out so they will return during their next visit to the area. Thank you for staying with us. We hope you give us a chance to properly host you in the future.
4.0分
其他
Hotel is nice breakfast was good staff us friendly only thing the beds are hard and pillows are not comfortable so didn't sleep good because of that
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酒店回复: We apologize you weren’t comfortable in our bed. We realize that mattress comfort is subjective and varies greatly between people. We strive for a good middle ground, but we are unable to get it exactly right every time. We are happy you enjoyed our breakfast and found the staff welcoming. Thank you for taking the time to review our hotel.
5.0分
商务出差
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Business trip with rest A+++++++++++
Staff were the most wonderful and welcoming! They were helpful, responsive and kind. The hotel is very clean and remodeled. The rooms were immaculate! Breakfast was amazing and nice variety. The location is a bit odd placed, but it was quiet. Overall, it was a great place.
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酒店回复: Thank you for taking the time to review our hotel with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in our hotel and the services we provide. We are so glad you enjoyed your stay. We look forward to providing you with the same experiences each time you are with us.
不像你
I had booked an accessible room and didn't realize it until we checked in and went back to the desk and asked for a different room and the lady at the desk was very accommodating in getting us into another.
My staff was great! Very friendly staff and clean rooms! Perfect location for visiting my son at school.
The room was clean and quiet. Vending machine and business center were not working. The bed was very comfortable. We did NOT ask but were put in a handicap room. That room really is not a quality room for non handicapped persons….unable to hang garment bags, slacks. The bathroom, well it’s perfect if you’re handicap.
Only a one night stay, friendly staff, clean and comfortable room. Signage into hotel could be better.
The hotel was clean and comfortable. I will stay here again next year when I am back in the area on business.
Room was generally clean, staff were very nice, and breakfast was ok.
My big complaint: The air conditioning was MOLDY and MUSTY and made me sick during the night, making it hard to breathe and giving me a sore throat. After I turned it off, my symptoms went away quickly.
Very comfortable bed, but a more cleaning needed in the room still (floor was dirty/unvacuumed) and there was hair on my sheets from prior guest.
Hotel is nice breakfast was good staff us friendly only thing the beds are hard and pillows are not comfortable so didn't sleep good because of that
Business trip with rest A+++++++++++
Staff were the most wonderful and welcoming! They were helpful, responsive and kind. The hotel is very clean and remodeled. The rooms were immaculate! Breakfast was amazing and nice variety. The location is a bit odd placed, but it was quiet. Overall, it was a great place.