Room looked nothing like picture. Quality was low. Beds were different, one comfortable, one rough. Room was very hot, AC didnt work until cycling power at 0130 am. Floor was uneven, walls were pretty dinged up. Cheap look/feel.
Staff was polite and quick. Price was okay. Breakfast was adequate.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad to hear our staff was polite and responsive, and that you found the breakfast and price acceptable. We’re very sorry your room did not meet your expectations and for the issues you experienced with the beds, temperature, and overall condition of the space. Your comments are valuable, and we will use them to help improve our guest experience. We appreciate you taking the time to provide your review.
1.0分
其他
They refused to help with any accommodations the pool is closed seasonally there is no hottub the hotel stinks
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酒店回复: Thank you for your feedback. Our amenities are clearly listed online, including that our outdoor pool is seasonal and that we do not have a hot tub. We’re sorry if this caused any disappointment during your stay.We also apologize if you felt your requests for accommodations were not met. We take guest feedback seriously and will use your comments to help improve the experience for future visitors.
2.0分
家庭亲子
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The air filter in the AC unit was extremely dirty. I took it out and when I rinsed it out in the sink. I had to use a towel to clean all the wet lent out of the sink. It was gross
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the condition of the air filter and the inconvenience this caused you. This is not the standard we hold for our rooms, and we understand how unpleasant that experience must have been. Our maintenance team has been notified to inspect and replace the filters immediately to ensure this does not happen again.We appreciate you taking the time to let us know, and we hope to have another opportunity to provide you with a much better stay.
5.0分
其他
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My room was quiet and clean. I enjoyed the complimentary toiletries! Queen room was on the smaller side but would probably be ok for 2 travellers. I would definitely stay here again.
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear you enjoyed a quiet, clean room and liked the complimentary toiletries. We appreciate your note about the room size and are glad it worked well for your stay. We can’t wait to welcome you back the next time you’re in town!
4.0分
情侣出游
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We didn't wake up in time to enjoy the breakfast. It was such a peaceful night. We requested a ground floor room for my husband's disability and the girl checking me in was so friendly and accommodating. I will definitely stay there again.
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酒店回复: Thank you for sharing your experience! We’re so glad you had a peaceful night and that our team was able to accommodate your request for a ground-floor room. It’s wonderful to hear that our staff made check-in easy and welcoming. We look forward to having you stay with us again—and next time, we hope you get a chance to enjoy breakfast too!
4.0分
其他
The staff was good, the room was very clean, and the bed was extremely comfortable. I slept very well. Oh, and the breakfast was good.
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酒店回复: Thank you for your review! We’re happy to hear that you had a comfortable stay and enjoyed both the cleanliness of your room and our breakfast. We appreciate your kind words about our staff as well. We hope to welcome you back again soon!
5.0分
家庭亲子
Stephanie was most helpful, as were all. Very friendly and accommodating. We will definitely stay there again. Great location also.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that Stephanie and our team made your stay so enjoyable. We truly appreciate your kind words about our friendliness, accommodations, and location, and we look forward to welcoming you back on your next visit!
5.0分
情侣出游
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We were happy with our original room but the air conditioner started to freeze up with ice all over it. The management moved us (even though it was a very busy weekend) into an even nicer room. We were impressed with their willingness to change quickly.
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酒店回复: Thank you for your wonderful review! We’re so glad our team was able to quickly resolve the issue and provide you with an even nicer room during such a busy weekend. It’s great to hear you were impressed with the service, and we truly appreciate your perfect score. We look forward to welcoming you back again!
5.0分
其他
Quick overnight worked perfect
The room was great, bed and pillow seemed new and the ac worked perfectly
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酒店回复: Thank you for sharing your experience! We’re so glad to hear your overnight stay was just what you needed and that you enjoyed the comfort of the room, bed, and AC. We hope to welcome you back again soon!
5.0分
其他
Comfortable bed
Was traveling just needed place to sleep and this was as good as any other. Breakfast was good with hot options
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酒店回复: Thank you for the great rating! We’re glad you had a comfortable stay and enjoyed the breakfast options. We appreciate you choosing us and hope to welcome you back again whenever you’re in the area.
Room looked nothing like picture. Quality was low. Beds were different, one comfortable, one rough. Room was very hot, AC didnt work until cycling power at 0130 am. Floor was uneven, walls were pretty dinged up. Cheap look/feel.
Staff was polite and quick. Price was okay. Breakfast was adequate.
They refused to help with any accommodations the pool is closed seasonally there is no hottub the hotel stinks
The air filter in the AC unit was extremely dirty. I took it out and when I rinsed it out in the sink. I had to use a towel to clean all the wet lent out of the sink. It was gross
My room was quiet and clean. I enjoyed the complimentary toiletries! Queen room was on the smaller side but would probably be ok for 2 travellers. I would definitely stay here again.
We didn't wake up in time to enjoy the breakfast. It was such a peaceful night. We requested a ground floor room for my husband's disability and the girl checking me in was so friendly and accommodating. I will definitely stay there again.
The staff was good, the room was very clean, and the bed was extremely comfortable. I slept very well. Oh, and the breakfast was good.
Stephanie was most helpful, as were all. Very friendly and accommodating. We will definitely stay there again. Great location also.
We were happy with our original room but the air conditioner started to freeze up with ice all over it. The management moved us (even though it was a very busy weekend) into an even nicer room. We were impressed with their willingness to change quickly.
Quick overnight worked perfect
The room was great, bed and pillow seemed new and the ac worked perfectly
Comfortable bed
Was traveling just needed place to sleep and this was as good as any other. Breakfast was good with hot options