Nice and spacious room, but dust all over the furniture and kitchen extractor didn't have the carbon filter. All clothes and room impregnated with odors of what you were cooking. If they address this issues its a great place to stay. Also when booking through ******* it didnt say that there was no cooking hardware nor drinkin glasses and utensils.
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酒店回复: Dear Erwin, Thank you for choosing Extended Stay America and sharing your experience. We’re pleased you enjoyed the spacious accommodations and overall experience. We do regret that some aspects of the room’s condition and the absence of certain kitchen items did not meet your expectations. Your comments are constructive and will be shared with the team to address these concerns and improve clarity for future guests. We appreciate your insights and look forward to welcoming you again for an even better stay.Sincerely, Hotel Management
2.0分
其他
I won’t be back.
Thankfully this was only an overnight stop. It is the second worse hotel I’ve ever stayed in - at least I felt able to sleep in the room.
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酒店回复: Dear Kevin, Thank you for staying with us. We are truly sorry to learn that your experience fell short of expectations. It’s disappointing to know that your visit was marked by such dissatisfaction, even for a brief stay. We take your concerns seriously and are reviewing them with our team to understand better where we fell short. Your feedback is important to us, and we hope to demonstrate meaningful improvement in the future. Sincerely,Hotel Management
3.0分
其他
Staff was friendly. People hanging out in the parking lot.
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酒店回复: Dear Alvah, Thank you for your feedback. We are glad to hear that our staff made a friendly impression during your visit, making your stay a satisfactory one. However, we are sorry for any inconvenience caused and appreciate you bringing the parking lot activity to our attention. We understand how this can affect the overall comfort and safety. We are reviewing this to ensure a more welcoming environment for all guests. Your comments help us improve, and we hope to provide an even better experience next time.Sincerely, Hotel Management
2.0分
其他
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no coffee maker or coffee
no shampoo no conditioner.
1 tiny bar of soap
a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there.
I could have gotten a hotel room with a coffee maker and free breakfast for cheaper
Overall, this was a terrible experience.
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酒店回复: Dear Kathryn,Thank you for taking the time to share your thoughts. We are sorry to hear that your experience did not meet expectations. As an extended select suites property, certain amenities, such as dining and cooking packs, are available for purchase, and this is clearly noted online to help guests plan accordingly. While coffee makers are not included in every suite, each room features a stovetop and microwave for added convenience. We truly value your perspective and appreciate your honesty. Your comments are important, and we remain committed to enhancing our guest experience. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
1.0分
其他
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NO HOT WATER!!!!!
During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.
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酒店回复: Dear Guest,We are sorry to hear about your frustrating experience during your birthday stay. We completely understand how disappointing it must have been to deal with multiple room changes and hot water issues. This experience certainly does not reflect the high standards we strive to maintain for our guests. Rest assured that we’ll address these areas with our team appropriately. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. Again, we apologize and hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely,Hotel Management
3.0分
其他
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Just a regular motel
No bells and whistles here. My bed was broken, the hey don’t have a coffee maker or an iron like most hotels offer. Parking was always full.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the bed and for the lack of amenities you expected during your stay. We understand how these issues may have affected your overall comfort and appreciate you bringing them to our attention. Your comments have been shared with the appropriate teams to help guide our efforts to improve guest satisfaction. While we aim to provide a comfortable and practical stay, we recognize there is room for growth and are committed to enhancing our facilities and services. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
4.0分
其他
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Be careful, it’s nice
It was a okay stay, however on our second night there was a mass car break in. When we woke up 5 cars had been broken into with their windows busted out. Luckily ours wasn’t. Apparently the surrounding hotels also got hit. The office attendants were not available which seemed weird at 11 am on a Friday.
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酒店回复: Dear Guest, Thank you for staying with us and sharing your experience. While we are pleased your vehicle was unharmed, it is deeply concerning to learn about the unsettling incident you described. The safety of our guests and their belongings is taken seriously, and we work closely with local authorities to prevent any unlawful activities. We also apologize for any inconvenience caused by the unavailability of staff. Your comments are greatly valued, and we will review them internally to enhance our safety protocols and the comfort of all our guests. We hope this isolated instance will not prevent you from returning to Extended Stay America, as we would welcome the chance to give you the excellent accommodations you deserve.Sincerely,Hotel Management
2.0分
其他
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The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.
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酒店回复: Dear Robert, We deeply regret that you experienced any lack of communication from our staff, and we apologize for the inconvenience this caused. However, we are grateful for your patience and on a positive note are pleased to know that the concern matter has been resolved successfully. We value your feedback as we continue to enhance our guest experience. Please consider a return so we can show you the exceptional stay you deserve.Sincerely,Hotel Management
2.0分
其他
Missing
They did not offer breakfast and held 150 dollar deposit
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酒店回复: Dear Guest, Thank you for your feedback. We regret that aspects of your visit did not align with your expectations. The refundable deposit is a standard policy and should be returned within the designated timeframe, provided all conditions are met. We understand how important clarity and convenience are during a stay, and we apologize for any confusion or inconvenience caused. Your comments have been noted, and we remain committed to enhancing the overall guest experience moving forward.Sincerely,Hotel Management
3.0分
情侣出游
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This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.
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酒店回复: Dear Jill,Thank you for sharing your experience. We are glad to hear that the staff were friendly, but we sincerely apologize for the other aspects of your stay that did not meet expectations. We understand how the noise, cigarette smell, and comfort issues affected your experience. Your feedback regarding the bed, pillows, and TV system has been noted, and we will review these areas for improvement. We truly value your input and hope to provide you with a more comfortable and pleasant stay should you choose to return.Sincerely,Hotel Management
Nice and spacious room, but dust all over the furniture and kitchen extractor didn't have the carbon filter. All clothes and room impregnated with odors of what you were cooking. If they address this issues its a great place to stay. Also when booking through ******* it didnt say that there was no cooking hardware nor drinkin glasses and utensils.
I won’t be back.
Thankfully this was only an overnight stop. It is the second worse hotel I’ve ever stayed in - at least I felt able to sleep in the room.
Staff was friendly. People hanging out in the parking lot.
no coffee maker or coffee
no shampoo no conditioner.
1 tiny bar of soap
a studio apartment that has nor a single pot or pan; glass, cup, or bowl. what’s the point of having a cooktop, fridge; and microwave when there is nothing else there.
I could have gotten a hotel room with a coffee maker and free breakfast for cheaper
Overall, this was a terrible experience.
NO HOT WATER!!!!!
During my stay, I booked a queen suite for my birthday and had to be switched from room 107 due to someone already in the room. So the kind lady at the front switched me to room 117 that room there was no hot water, again I was then changed to room 227 where again no HOT WATER!!! This was very inconvenient due to I was late for my birthday dinner due to being changed to different rooms and then having to have a cold shower in each room because of no hot water is ridiculous.
Just a regular motel
No bells and whistles here. My bed was broken, the hey don’t have a coffee maker or an iron like most hotels offer. Parking was always full.
Be careful, it’s nice
It was a okay stay, however on our second night there was a mass car break in. When we woke up 5 cars had been broken into with their windows busted out. Luckily ours wasn’t. Apparently the surrounding hotels also got hit. The office attendants were not available which seemed weird at 11 am on a Friday.
The stay was Ok. I was initially told I needed to pay a deposit, which wasn't a problem until after checking out. When I attempted to collect it after the 3-5 daya wait, I was given the run around. The answer that I should have been told was to collect it from the third-party vendor that I booked with. I ended up wasting 2 weeks of time.
Missing
They did not offer breakfast and held 150 dollar deposit
This was a business location. While the staff were very friendly, the property was run down, and the halls smelled heavily like cigarette smoke. While in the room, the constant thumping of the people upstairs was annoying. The bed was extremely firm and uncomfortable, the pillows were thin and lackluster, providing no support whatsoever. The TV system was confusing and hard to work, instructions were lacking.