酒店回复: Dear Guest, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that our hotel was dirty and that the fire alarm caused issues. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Comfort Suites Springfield, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, MDAuditor
酒店回复: Thank you for sharing this honest feedback, Tim. We apologize for not meeting your expectations. Please know that our team is working on preventing carpets feeling damp from happening again. Our hotel is up for renovations and hope you will come back and stay with us in the future.
5.0分
其他
Room was clean and comfortable. Staff was very nice. They are doing renovation, but hammering didn't start until 10 am. I had a good night of sleep.
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酒店回复: Dear Marjorie, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Comfort Suites Staff
4.0分
其他
Breakfast was good and the service during breakfast was exceptional. The front desk staff is always very friendly and accommodating.
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酒店回复: Dear Becki, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Comfort Suites Staff
5.0分
其他
Due to construction updates, breakfast area was in the lobby of an adjacent hotel across the street.
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酒店回复: Dear David, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Comfort Suites Staff
3.0分
其他
Tasty breakfast, room was clean. Mattress was uncomfortable and there was litter from construction workers in parking area
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酒店回复: Dear Kimberly, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Comfort Suites Springfield, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Alejandro CuadrosAssistant General Manager
5.0分
家庭亲子
The shower curtain is too short in room 228, the bathroom floor got wet and slippery.
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酒店回复: Dear Hilary, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. We are purchasing longer shower curtains during this renovation to avoid this issue in the future.Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alejandro CuadrosAssistant General Manager
5.0分
商务出差
We enjoyed our Sunday afternoon and Monday morning. Breakfast had great choices.
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酒店回复: Dear Heidi, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alejandro CuadrosAssistant General Manager
3.0分
其他
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There was remodeling happening that I think they should disclose on their website. They said they would stop working at 8 o’clock and there was hammering and sawing and wouldn’t start again until 8 o’clock this morning. While all the workers were very nice and courteous, they did start working about 7:20 with sawing that vibrated the walls in our room. We did get a refurbished room that was very nice and very clean.
4.0分
其他
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We only stayed for an evening. I understood that there was construction, but the room did not have a sofa, it was on back order. Also, the fitness center was down and I was looking forward to getting a workout in. The bathroom is small, as the door almost hits the toilet. You would not be able to sit on it and close the door at the same time without swinging your legs to either side. Other than that it was comfortable and good for a night's rest before leaving back home the next morning.
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酒店回复: Dear Laura, Thank you for taking the time to tell us about your experience at Comfort Suites Springfield RiverBend Medical. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Comfort Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Alejandro CuadrosAssistant General Manager
我不会向任何人推荐这家酒店。地板脏兮兮的，浴室天花板上长着黑色霉菌，泳池也脏得要命。我们家的火警警报器在洗完澡后就响了（当时大约是晚上9:30）。然后，我们正想睡觉的时候，邻居家的电视声音太大了，听起来就像有人同时跑上楼一样。
房间需要一些维护，比如更新浴室门和家具。我们住的一楼地毯感觉有点潮湿。虽然我们在网上预订时要求入住三楼的安静房间，但被告知会住在一楼。结果发现，深夜和清晨，顾客使用一楼的泳池和其他设施时，噪音很大。除此之外，床很舒服。房间很干净，价格也合理。工作人员总是非常友好热情。
Room was clean and comfortable. Staff was very nice. They are doing renovation, but hammering didn't start until 10 am. I had a good night of sleep.
Breakfast was good and the service during breakfast was exceptional. The front desk staff is always very friendly and accommodating.
Due to construction updates, breakfast area was in the lobby of an adjacent hotel across the street.
Tasty breakfast, room was clean. Mattress was uncomfortable and there was litter from construction workers in parking area
The shower curtain is too short in room 228, the bathroom floor got wet and slippery.
We enjoyed our Sunday afternoon and Monday morning. Breakfast had great choices.
There was remodeling happening that I think they should disclose on their website. They said they would stop working at 8 o’clock and there was hammering and sawing and wouldn’t start again until 8 o’clock this morning. While all the workers were very nice and courteous, they did start working about 7:20 with sawing that vibrated the walls in our room. We did get a refurbished room that was very nice and very clean.
We only stayed for an evening. I understood that there was construction, but the room did not have a sofa, it was on back order. Also, the fitness center was down and I was looking forward to getting a workout in. The bathroom is small, as the door almost hits the toilet. You would not be able to sit on it and close the door at the same time without swinging your legs to either side. Other than that it was comfortable and good for a night's rest before leaving back home the next morning.