酒店回复: Dear Loyal Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sumter. It's wonderful to hear you enjoyed your stay and found the room clean and refreshing. We're so pleased that our customer service met your expectations and you experienced reliable hot water. Thank you for choosing to stay with us again, and we look forward to welcoming you back.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We are thrilled to have met your expectations and hope to welcome you back for another enjoyable stay.Sincerely,JMRed Roof ManagementRediResponse Specialist
2.0分
其他
Got to do better
Dirty towels spots on sheets hot water wasn’t hot tv remote problems no ash tray in smoking room
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酒店回复: Dear Valued Guest,We appreciate you sharing your experience with us at the Red Roof Inn Sumter. I am sorry to hear about the issues you experienced during your stay. The dirty towels, spots on the sheets, and the hot water and TV remote problems are unacceptable. We also apologize for the missing ashtray in the smoking room. We aim to provide a comfortable and clean environment for all our guests, and we regret that we fell short.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,JoeRed Roof ManagementRediResponse Specialist
5.0分
商务出差
The lady staff member was very attentive and always available to help with reservations. The room was very pleasant for night stay.
3.0分
情侣出游
Limited access to lobby or any amenities, price didn't match what you actually get, no safety hand rail near bath tub prom to slip and falls.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Sumter. I am very sorry to hear about the concerns you experienced during your stay. It is disappointing to know that the price did not reflect the value you received and that the limited access to amenities affected your visit negatively.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist
2.0分
商务出差
My crew stated that it was below average, but livable. Location in the ghetto.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Sumter. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible concerns your crew may have encountered during their stay.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
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No frills
Clean room except for the floors. Told the manager after the first night that my white socks turned dark brown on the bottom and he cleaned the floor that morning. Much better but it will take more cleaning. This was attributed to new floor construction....
No pool working. Closed. No breakfast. Coffee is in the lobby if the manager unlocks the lobby to let you in. Front desk is behind plexiglass. Room door needs replacement... Worn. Bathroom door needs replacement... Hole and the latch plate doesn't work. Yes fridge and microwave working fine. Comfy bed. Great TV.
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酒店回复: Dear William,We appreciate you taking the time to share your experience at the Red Roof Inn Sumter. I'm sorry to hear about the condition of the floors, the defective bathroom door, and breakfast not being offered, please accept our apologies for the inconvenience this caused. I am glad the manager addressed the issue promptly, and we understand the need for continued attention to this matter, especially given the recent construction. We are pleased that you were satisfied with the comfort of your bed, microwave and refrigerator working as expected.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels for a better experience. Sincerely, MatthewRed Roof Management RediResponse Specialist
1.0分
其他
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Checked out within a few hours. Many people hanging outside of their rooms, safety latch broken on door, landscape overgrown, & honestly did not feel like we or our belongings were safe there. Ended up booking a different hotel and did not stay. Pictures of the facility online were misleading.
3.0分
其他
Bed spread to lite weight for such a cold room. Needs updating and some fresh paint as paint is peeling from door frames.
5.0分
其他
Very safe and comfortable
Friendly and cooperative staff
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Sumter. We are so pleased to hear about your positive interactions with our staff. It's our goal to ensure every guest feels welcomed and well-cared for, and your feedback confirms we're on the right track. Your feedback is greatly appreciated and motivates us to continue delivering exceptional experiences to our guests. We look forward to having you stay with us again at Red Roof. Sincerely,ErikaRed Roof Management RediResponse Specialist
窗户不通风
房间干净整洁，闻起来很干净。地板也很干净。淋浴热水充足。客户服务很棒。一定会再次入住。这是我们第二次入住了。
Got to do better
Dirty towels spots on sheets hot water wasn’t hot tv remote problems no ash tray in smoking room
The lady staff member was very attentive and always available to help with reservations. The room was very pleasant for night stay.
Limited access to lobby or any amenities, price didn't match what you actually get, no safety hand rail near bath tub prom to slip and falls.
My crew stated that it was below average, but livable. Location in the ghetto.
No frills
Clean room except for the floors. Told the manager after the first night that my white socks turned dark brown on the bottom and he cleaned the floor that morning. Much better but it will take more cleaning. This was attributed to new floor construction....
No pool working. Closed. No breakfast. Coffee is in the lobby if the manager unlocks the lobby to let you in. Front desk is behind plexiglass. Room door needs replacement... Worn. Bathroom door needs replacement... Hole and the latch plate doesn't work. Yes fridge and microwave working fine. Comfy bed. Great TV.
Checked out within a few hours. Many people hanging outside of their rooms, safety latch broken on door, landscape overgrown, & honestly did not feel like we or our belongings were safe there. Ended up booking a different hotel and did not stay. Pictures of the facility online were misleading.
Bed spread to lite weight for such a cold room. Needs updating and some fresh paint as paint is peeling from door frames.
Very safe and comfortable
Friendly and cooperative staff