酒店回复: Dear Marco, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the cancellation and the delay in your refund. We understand how disappointing this must have been and regret the inconvenience it caused. While refunds can sometimes take longer than expected, we will look into this matter and work toward a satisfactory resolution. Please feel free to reach out directly to the hotel for any additional assistance. Your feedback is greatly appreciated, and we hope you will give us another opportunity to provide the reliable stay you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
没有洗发水没有护发素
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酒店回复: Dear Guest, Thank you for sharing your feedback. Toiletries such as shampoo and conditioner are available at the front desk, and our team is always happy to provide them upon request. We regret any inconvenience if this information was not clearly communicated, and we will remind our staff to share it more proactively in the future. We hope to have another opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
这是一个性价比很高的住宿。
5.0分
其他
原文
翻译提供方：Google
我很喜欢它
5.0分
家庭亲子
原文
翻译提供方：Google
非常好
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酒店回复: Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know your experience was a very good one. It's always our goal to offer both comfort and convenience and knowing that we delivered on that during your stay means a great deal to our team. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit.Sincerely,Hotel Management
1.0分
其他
Filthy walls, furniture and bathroom. Stains and substances smeared. Gross. Dirty common areas.
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酒店回复: Dear Chad, We appreciate you bringing this to our attention and are very sorry your stay did not meet expectations. Maintaining a clean and well-presented environment is a top priority, and we regret the condition you encountered in both your room and the shared areas. Your feedback will be promptly shared with our team so that corrective measures can be taken to prevent similar situations in the future. We sincerely apologize for the inconvenience and hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
2.0分
情侣出游
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The hotel was okay for a quick stay. When I got there, no one was at the front desk—I had to wait a couple minutes before someone came out from the back after tossing some sheets in the washer. No greeting, just took my info, asked a few questions, and pointed me to my room. The room itself was fine, nothing fancy. I wouldn’t recommend it for a long stay, but it works if you just need a place for the night.
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酒店回复: Dear Marco, Thank you for sharing your detailed feedback about your recent stay. We regret that your arrival experience did not feel as welcoming as it should have. Your comments will be used to emphasize the importance of attentiveness from the very first interaction. It is good to know the accommodations worked well for your short stay, though we also understand your perspective regarding longer visits. Your observations are truly valuable to us, and we hope you will notice improvements on a future visit.Sincerely,Hotel Management
5.0分
家庭亲子
The staff is very friendly and helpful since we were a half hour late checking out. But, overall it was a very good place for the price.
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酒店回复: Dear Todd,We are delighted to hear that our staff made your stay more comfortable and accommodating, despite the delayed check-out. It’s wonderful to know that you found the overall value and quality of your stay to be satisfying. At Extended Stay America, we strive to provide a welcoming environment and reliable service for every guest, and your feedback encourages us to continue delivering positive experiences. Thank you for your generous review. We look forward to the opportunity to host you again soon. Sincerely,Hotel Management
5.0分
其他
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The Extended Stay
All I can say is, I was really Empress, with everything. Cleanness, Parking, Where they placed me, all in all, I loved everything, and that's why I booked another stay
1.0分
其他
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Stay away from this hotel
Would not recommend this hotel at all. The front desk service was poor. The room itself looked rundown. We did not have more than a couple of towels left for us when we asked for extra blankets and pillows. at the front desk, the front desk person did not seem motivated to get anything for us. The sofa bed mattress was disgustingly, dirty, and worn out. Did not feel safe in the hotel because at 4 am heard someone near our door yelling profanities. will never stay at an Extended StayAmerica ever again.
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酒店回复: Dear Hector, We are truly sorry to learn about the challenges you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we deeply regret the inconvenience and discomfort caused. We understand how disappointing it must have been to feel unsupported and unsettled, and we appreciate you sharing these details so we can take corrective measures. Our team is actively working to enhance guest services, improve room conditions, and strengthen security to ensure a more reassuring environment. We sincerely hope you will consider giving us another opportunity to provide you with a far more comfortable and welcoming experience in the future.Sincerely,Hotel Management
他们不遵守规定
他们取消了我的预订，告诉我不用担心，会退款给我，但他们从来没有退款过。
没有洗发水没有护发素
这是一个性价比很高的住宿。
我很喜欢它
非常好
Filthy walls, furniture and bathroom. Stains and substances smeared. Gross. Dirty common areas.
The hotel was okay for a quick stay. When I got there, no one was at the front desk—I had to wait a couple minutes before someone came out from the back after tossing some sheets in the washer. No greeting, just took my info, asked a few questions, and pointed me to my room. The room itself was fine, nothing fancy. I wouldn’t recommend it for a long stay, but it works if you just need a place for the night.
The staff is very friendly and helpful since we were a half hour late checking out. But, overall it was a very good place for the price.
The Extended Stay
All I can say is, I was really Empress, with everything. Cleanness, Parking, Where they placed me, all in all, I loved everything, and that's why I booked another stay
Stay away from this hotel
Would not recommend this hotel at all. The front desk service was poor. The room itself looked rundown. We did not have more than a couple of towels left for us when we asked for extra blankets and pillows. at the front desk, the front desk person did not seem motivated to get anything for us. The sofa bed mattress was disgustingly, dirty, and worn out. Did not feel safe in the hotel because at 4 am heard someone near our door yelling profanities. will never stay at an Extended StayAmerica ever again.