酒店回复: Dear Marco, Thank you for sharing your experience. We sincerely apologize for the frustration caused by the cancellation and the delay in your refund. We understand how disappointing this must have been and regret the inconvenience it caused. While refunds can sometimes take longer than expected, we will look into this matter and work toward a satisfactory resolution. Please feel free to reach out directly to the hotel for any additional assistance. Your feedback is greatly appreciated, and we hope you will give us another opportunity to provide the reliable stay you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
没有洗发水没有护发素
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酒店回复: Dear Guest, Thank you for sharing your feedback. Toiletries such as shampoo and conditioner are available at the front desk, and our team is always happy to provide them upon request. We regret any inconvenience if this information was not clearly communicated, and we will remind our staff to share it more proactively in the future. We hope to have another opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
这是一个性价比很高的住宿。
4.0分
其他
Karnal & Lucy wonderful service. Housekeeping staff very friendly and good. Need Coffee every morning available and on time as advertised.
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酒店回复: Dear Guest,It is great to hear how much you appreciated the warm support from Karnal, Lucy, and the housekeeping team—they will be thrilled to know they made a positive impact on your stay. Thank you for choosing Extended Stay America and for sharing your thoughts. We also appreciate your note about the morning coffee and will review it to ensure better consistency. We hope to welcome you back for an even smoother experience.Sincerely,Hotel Management
2.0分
其他
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hallways and breakfast area was dirty. Property does not have an airport shuttle inspire of listing airport in property name. Seems to be a site for community housing. There is a reason this is the least expensive in the airport area.
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酒店回复: Dear Guest, Thank you for staying with us and for sharing your comments. We were sorry to read about the concerns you encountered during your visit. While this is not the impression we want to give our guests, we appreciate your feedback and will share it with our team to prevent similar situations in the future. We remain committed to providing a more welcoming and reliable stay, and we hope you will consider giving us another opportunity to offer an experience that feels much more comfortable.Sincerely, Hotel Management
3.0分
其他
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No the room wasn't in good condition I had to change rooms twice the first room there was no stove, the towel rack was off the wall and the heater and air conditioner didn't work. The second room the next day when I checked out I had bug bites all over my body .soeith.bedbefbugs or fleas.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are deeply concerned to learn about the challenges you faced during your stay, including maintenance issues and any discomfort you experienced. The experience you described is not typical, as strict pest control measures and cleanliness are top priorities. Your observations regarding the room conditions have been shared with the relevant team for review, and the situation will be thoroughly investigated. Feedback like yours is invaluable in helping us maintain high standards and ensure that future guests enjoy a safe, clean, and comfortable environment. We appreciate your input and hope to welcome you again under better circumstances.Sincerely,Hotel Management
3.0分
朋友出游
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I stayed at this property on Saturday, November 8, 2025. I was on the second floor at room #211. Unfortunately, the white seal on the bottom of the shower tub is coming off and a piece of the tile on the floor was coming off. I went to the front desk as pressing O, no one answered the phone in the room. I let the person in the lobby know about the issues in the room and showed her a video too. She told someone else that the title needs to be fixed as it is a safety issue.
Following day before leaving, I went to get a quick & grab breakfast around 7:45AM that this property offers. There was a very limited selection of breakfast items available, only chocolate muffins, 1 Nutrigrain Fruit Bar, only 2 flavors of instant oatmeal, black tea, hot chocolate & coffee.
I suggest maybe offering more flavors of muffins, oatmeal like cinnamon apple and more than just 1 fruit bars. Or offer more options like cereal, Pop Tarts, toast, turnovers, fruit, or juice.
Parking in the back of the property is really dark. It would be nice if it was lit up a little bit more like it is in the front parking lot area.
I did see a security car pull up while I was leaving around 8:10 AM. There was no other problems besides what I mentioned earlier. It's very quiet area & I enjoyed having a full size refrigerator & microwave.
I wished the room had been inspected like the sign on the mirror says it does a 5 Steps process or was given another room. Anyways, I hope if I return I have a better experience.
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We regret that your stay was impacted by maintenance concerns in your room and limited breakfast options, and we understand how these issues may have caused frustration. Your observations regarding parking and overall safety are also appreciated, as they provide valuable insight into areas that matter most to guests. It is encouraging to hear that you enjoyed the quiet environment and amenities such as the refrigerator and microwave. Your feedback will be shared with the team, and we hope to provide a more seamless and comfortable visit should you return.Sincerely,Hotel Management
1.0分
商务出差
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The hallways and rooms smelled like stale cigarettes. The bed linens were stiff and made my skin itch. Despite providing full kitchens, there are no ice machines or kitchen supplies in the rooms. You have to request a set of kitchen dishes, cups, utensils etc from the front desk. Front desk staff told me that they didn't have any that were clean; and, there was no urgency on indication that they planned on having clean ones anytime soon. Front desk staff seemed generally apathetic and were not particularly helpful.
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酒店回复: Dear Guest, Thank you for sharing your detailed feedback. We regret the discomfort caused by the lingering smoke in the hallways and guest rooms, as well as the bedding that did not meet your expectations. We also understand the frustration you experienced in obtaining kitchen items and the delayed assistance from our front desk team. These situations do not reflect our usual standards, and your comments have been shared with the appropriate teams to enhance the overall guest experience. We appreciate your insights and hope to welcome you back for a more comfortable and enjoyable stay.Sincerely,Hotel Management
3.0分
商务出差
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It’s a studio apartment. Would be wonderful for a multi week business trip. Not so much for overnight. No bath mat; no shampoo; no laundry bag. Breakfast was just one kind of muffin. It was high quality but seriously. Fire alarm during the night, which worked very well, but no PA system; no staff member to meet us outside. Decent location near the airport and food choices.
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酒店回复: Dear Guest, Thank you for staying with us and for sharing your detailed feedback. We understand how the absence of certain amenities and the nighttime alarm could have impacted your comfort. Although we regret the lack of amenities, please know that these items can be requested at the front desk if needed. We’re glad our convenient location and nearby dining options added value to your visit. Your feedback helps us continue improving the guest experience, and we hope to welcome you back for a more seamless and comfortable stay.Sincerely,Hotel Management
4.0分
其他
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Was a great stay but room 336 needs maintenance. Both sinks and shower had very slow draining. Taking a shower the water was past my ankles before i got out. And the seal for the tube to the floor needs redone. Water getting under the floor.
他们不遵守规定
他们取消了我的预订，告诉我不用担心，会退款给我，但他们从来没有退款过。
没有洗发水没有护发素
这是一个性价比很高的住宿。
Karnal & Lucy wonderful service. Housekeeping staff very friendly and good. Need Coffee every morning available and on time as advertised.
hallways and breakfast area was dirty. Property does not have an airport shuttle inspire of listing airport in property name. Seems to be a site for community housing. There is a reason this is the least expensive in the airport area.
No the room wasn't in good condition I had to change rooms twice the first room there was no stove, the towel rack was off the wall and the heater and air conditioner didn't work. The second room the next day when I checked out I had bug bites all over my body .soeith.bedbefbugs or fleas.
I stayed at this property on Saturday, November 8, 2025. I was on the second floor at room #211. Unfortunately, the white seal on the bottom of the shower tub is coming off and a piece of the tile on the floor was coming off. I went to the front desk as pressing O, no one answered the phone in the room. I let the person in the lobby know about the issues in the room and showed her a video too. She told someone else that the title needs to be fixed as it is a safety issue.
Following day before leaving, I went to get a quick & grab breakfast around 7:45AM that this property offers. There was a very limited selection of breakfast items available, only chocolate muffins, 1 Nutrigrain Fruit Bar, only 2 flavors of instant oatmeal, black tea, hot chocolate & coffee.
I suggest maybe offering more flavors of muffins, oatmeal like cinnamon apple and more than just 1 fruit bars. Or offer more options like cereal, Pop Tarts, toast, turnovers, fruit, or juice.
Parking in the back of the property is really dark. It would be nice if it was lit up a little bit more like it is in the front parking lot area.
I did see a security car pull up while I was leaving around 8:10 AM. There was no other problems besides what I mentioned earlier. It's very quiet area & I enjoyed having a full size refrigerator & microwave.
I wished the room had been inspected like the sign on the mirror says it does a 5 Steps process or was given another room. Anyways, I hope if I return I have a better experience.
The hallways and rooms smelled like stale cigarettes. The bed linens were stiff and made my skin itch. Despite providing full kitchens, there are no ice machines or kitchen supplies in the rooms. You have to request a set of kitchen dishes, cups, utensils etc from the front desk. Front desk staff told me that they didn't have any that were clean; and, there was no urgency on indication that they planned on having clean ones anytime soon. Front desk staff seemed generally apathetic and were not particularly helpful.
It’s a studio apartment. Would be wonderful for a multi week business trip. Not so much for overnight. No bath mat; no shampoo; no laundry bag. Breakfast was just one kind of muffin. It was high quality but seriously. Fire alarm during the night, which worked very well, but no PA system; no staff member to meet us outside. Decent location near the airport and food choices.
Was a great stay but room 336 needs maintenance. Both sinks and shower had very slow draining. Taking a shower the water was past my ankles before i got out. And the seal for the tube to the floor needs redone. Water getting under the floor.