For the price I paid this was excellent value. Most of the finishes in my room were new. The room was very clean and parking was easy.
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酒店回复: Dear Simon,Thank you for sharing your feedback! We’re thrilled to hear that you found excellent value in your stay, appreciated the new finishes, and enjoyed a clean room with convenient parking. Your kind words mean a lot to our team, and we hope to welcome you back again soon.Thank You,The Orchard Hotel Management
5.0分
情侣出游
Very kind staff. Room was clean and comfortable and area felt safe. The breakfast was nice. Thankful for a good place at a great price! 🙏😊
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酒店回复: Dear Piper,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our kind staff, clean and comfortable rooms, and the safe, welcoming environment. It’s great to know you liked the breakfast as well.We’re grateful for your kind words and so glad you found a great stay at a great price. We hope to have the pleasure of welcoming you back again soon!Thank You,The Orchard Hotel Management
4.0分
其他
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Former Super 8 seemed recently renovated. Very nice job too. Front desk was super friendly. Room was clean and well maintained. A very positive experience. Would stay here again if we're in the area.
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酒店回复: Dear Dan,Thank you for taking the time to share your experience! We're delighted to hear that you enjoyed our recent renovations and found the front desk team friendly and welcoming. It’s great to know your room was clean and well-maintained, and that it contributed to a positive stay.We truly appreciate your kind words and are glad to hear you’d choose to stay with us again when you're in the area. We look forward to welcoming you back!Thank You,The Orchard Hotel Management
4.0分
其他
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A very nice place to stay. It wasn’t the easiest for anyone with disabilities but overall, it was very nice. I might add that the outlets in our room need to be replaced since they don’t work.
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酒店回复: Dear Gregory,Thank you for sharing your feedback and for choosing to stay with us. We're happy to hear that you found our property to be a nice place to stay overall.We appreciate you pointing out the challenges related to accessibility and the issue with the outlets in your room. Your comments are valuable, and we will be addressing these concerns with our maintenance and management teams to ensure improvements are made promptly.Thank you again for your helpful feedback. We hope to welcome you back for an even more comfortable experience in the future.Thank You,The Orchard Hotel Management
5.0分
其他
Clean, convenient and affordable. The beds were comfortable and the location it was close to everything. The staff was very friendly and helpful.
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酒店回复: Dear Rebecca,Thank you for the great review! We’re delighted to hear that you enjoyed our clean and comfortable rooms, convenient location, and friendly service. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again soon.Thank You,The Orchard Hotel Management
2.0分
其他
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We stayed three nights at the hotel and there was never any room cleaning service.
The bed wasn't made every day and the trash cans weren't emptied.
I can't understand this situation because the description states daily room service.
The room had an unpleasant smell from the first day, like a stuffy, unventilated room.
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酒店回复: Dear Oscar,Thank you for sharing your feedback. We sincerely apologize for the lack of daily room service and the unpleasant conditions you experienced during your stay. This is not the standard we aim to provide, and we understand how disappointing it must have been to encounter these issues, especially when daily cleaning was expected.Your comments have been shared with our housekeeping and management teams to address these concerns immediately and ensure this does not happen again. We truly appreciate your feedback and hope you’ll consider giving us another opportunity to provide a much better experience.Thank You,The Orchard Hotel Management
5.0分
其他
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Good stay, overall comfortable, rooms still pretty new from their refurb, we would stay again.
Breakfast is a little too simple and industrial but for this price range it's expected.
The communication between front desk and housekeeping needs improvement. We called twice for help and nothing happened but when we went straight to housekeepers they were on it fast!
Everyone there as friendly, happy and greeted us with a smile. That says it all :)
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酒店回复: Dear Timothy,Thank you for sharing your feedback! We’re glad to hear that you enjoyed a comfortable stay in our newly refurbished rooms and appreciated the friendly service from our team. We also appreciate your honest comments regarding breakfast and communication between the front desk and housekeeping — your feedback helps us improve our processes and service.It’s great to know that our team’s friendly attitude and smiles made a positive impression, and we look forward to welcoming you back on your next visit!Thank You,The Orchard Hotel Management
5.0分
朋友出游
Staff were very friendly and helpful. This is a convenient location for going south to Napa or north to the Redwoods
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酒店回复: Dear Rebecca,Thank you for your excellent feedback! We’re glad to hear our staff made your stay enjoyable and that you found our location convenient for exploring Napa and the Redwoods. We appreciate your visit and look forward to welcoming you back again soon!Thank You,The Orchard Hotel Management
5.0分
家庭亲子
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The staff was wonderful, very friendly 😊. I was shock, they have a fridge, coffee maker,microwave and safe. The room was very clean and bed was so comfortable. I sleep so good through the night. Quiet place to stay, i really recommend this hotel. Thank you so much to the friendly staff for making our stay fabulous 👍.
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酒店回复: Dear Julie,Thank you so much for your fantastic review! We're thrilled to hear how much you enjoyed your stay. It’s wonderful to know our friendly staff made you feel welcome, and that you appreciated the in-room amenities, including the fridge, coffee maker, microwave, and safe. We're also happy to hear that your room was spotless, that the bed was comfortable, and that you slept so well in a quiet environment.Your recommendation means a lot to us. Thank you again for your kind words—we’re so glad we could help make your stay fabulous, and we hope to welcome you back soon! Thank You,The Orchard Hotel Management
总体感觉一般，相比有的速8级别的酒店略高一筹，只是开了太长时间的车子，临时搜索了一下，觉得开车最近的酒店，不会再来。
For the price I paid this was excellent value. Most of the finishes in my room were new. The room was very clean and parking was easy.
Very kind staff. Room was clean and comfortable and area felt safe. The breakfast was nice. Thankful for a good place at a great price! 🙏😊
Former Super 8 seemed recently renovated. Very nice job too. Front desk was super friendly. Room was clean and well maintained. A very positive experience. Would stay here again if we're in the area.
A very nice place to stay. It wasn’t the easiest for anyone with disabilities but overall, it was very nice. I might add that the outlets in our room need to be replaced since they don’t work.
Clean, convenient and affordable. The beds were comfortable and the location it was close to everything. The staff was very friendly and helpful.
We stayed three nights at the hotel and there was never any room cleaning service.
The bed wasn't made every day and the trash cans weren't emptied.
I can't understand this situation because the description states daily room service.
The room had an unpleasant smell from the first day, like a stuffy, unventilated room.
Good stay, overall comfortable, rooms still pretty new from their refurb, we would stay again.
Breakfast is a little too simple and industrial but for this price range it's expected.
The communication between front desk and housekeeping needs improvement. We called twice for help and nothing happened but when we went straight to housekeepers they were on it fast!
Everyone there as friendly, happy and greeted us with a smile. That says it all :)
Staff were very friendly and helpful. This is a convenient location for going south to Napa or north to the Redwoods
The staff was wonderful, very friendly 😊. I was shock, they have a fridge, coffee maker,microwave and safe. The room was very clean and bed was so comfortable. I sleep so good through the night. Quiet place to stay, i really recommend this hotel. Thank you so much to the friendly staff for making our stay fabulous 👍.