酒店回复: Thank you for your feedback! We’re glad you enjoyed your visit and hope you had a great time exploring Austin. We look forward to welcoming you back soon!
5.0分
其他
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I recently stayed at the downtown Omni Hotel and had a fantastic experience. The promptness and kindness of the hotel staff truly stood out; they were always ready to assist with a warm smile. The rooms were impeccably clean, which made for a very comfortable stay. I especially appreciated the comfortable beds, ensuring a restful night's sleep. Overall, I highly recommend the downtown Omni Hotel for anyone looking for a great place to stay in Austin!
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酒店回复: Thank you so much for sharing your wonderful experience! We’re thrilled to hear that our team’s promptness and friendliness made such a positive impression. It’s also great to know you found your room clean and comfortable, and that the beds contributed to a restful stay.We truly appreciate your recommendation and look forward to welcoming you back to the Omni Austin Hotel Downtown!
5.0分
家庭亲子
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Great hotel! Conveniently located, our room was very nice and very clean and the staff was very helpful and always friendly. The area has great dining options and entertainment. We’ll definitely stay here again when we’re in Austin.
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酒店回复: Thank you for your wonderful review! We’re thrilled to hear you enjoyed your clean and comfortable room, our helpful staff, and the great location with dining and entertainment nearby. We look forward to welcoming you back to Austin and the Omni on your next visit!
5.0分
其他
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Everything was great except we had stained sheets on one of the beds. Front desk offered us to switch rooms but we were already unpacked so housekeeping came and gave us clean sheets.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed your stay overall, but we sincerely apologize for the stained sheets. We appreciate your understanding as our team worked to resolve the issue, and we’ll review this with housekeeping to ensure it doesn’t happen again. We hope to welcome you back for an even smoother stay.
4.0分
其他
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Book for the view, not for the room service
Very nice hotel. I booked a king bed with balcony. The fitted bed sheet kept coming off the bed throughout the night. The two small garbage cans didn't have any liners installed. Room service was terrible the following morning. I called twice half an hour apart. It went straight to voicemail where I left my name and room number for them to call back. Never got a call for an entire hour so I decided to check out.
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酒店回复: Thank you for taking the time to share your experience. While we’re pleased you enjoyed the hotel overall, we’re truly sorry to hear about the issues you encountered with your room and with room service. This is not the level of service we strive to provide, and your feedback will be shared with our team to ensure improvements are made. We value your comments and hope you’ll give us another opportunity to provide you with the seamless stay you deserve.
5.0分
其他
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One of the best centrally located hotels in the area. Everything was within walking distance. The hotel staff was very helpful and made sure every need was met without even asking.
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酒店回复: Thank you for your wonderful feedback! We’re delighted you enjoyed our central location and that our team took such great care of you. We look forward to welcoming you back soon.
3.0分
其他
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The Omni parking staff, the porters and the hotel clerks were all great! I had big issues with the housekeeping department. I could not get my room cleaned while I was at a seminar all day my first day there. The housekeeper did not come by until my return from the conference. The next day I had to call to get my room cleaned. My room was cleaned well but the housekeep failed to leave sufficient toilet paper, so I ended up running out my last day. It may be that the Omni is having trouble hiring housekeepers which is understandable, but it made my stay less than what I had hoped.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear our parking staff and front desk associates made a positive impression. We sincerely apologize for the inconvenience with housekeeping and the insufficient supplies during your stay. Your comments are valuable, and we’ll share them with our team as we work to improve consistency in service. We appreciate your understanding and hope to have the opportunity to provide a smoother experience on your next visit.
3.0分
情侣出游
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I love how great the staff was. However the room itself was a lil dated. The most disappointing thing were how uncomfortable the beds and pillows were and also the loud ringing noise that would happen at random times. So loud that other patrons would frequently be out in the halls wondering what was happening. It was an okay stay for the price we paid. Also parking situation isn’t great. You either have to pay the city or pay for valet.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed our great staff. We apologize for the discomfort you experienced with the beds, pillows, and the unexpected noise, as well as any inconvenience with parking. Your comments are valuable and will be shared with our team as we work to improve our guest experience. We appreciate your stay and hope to welcome you back under better circumstances.
位置不错，但房间有点旧了
这是我第一次来德克萨斯州奥斯汀，很高兴能在这里轻松便捷地出行。Omni 酒店是我此行的完美选择，我一定会再次入住。
非常适合了解奥斯汀
I recently stayed at the downtown Omni Hotel and had a fantastic experience. The promptness and kindness of the hotel staff truly stood out; they were always ready to assist with a warm smile. The rooms were impeccably clean, which made for a very comfortable stay. I especially appreciated the comfortable beds, ensuring a restful night's sleep. Overall, I highly recommend the downtown Omni Hotel for anyone looking for a great place to stay in Austin!
Great hotel! Conveniently located, our room was very nice and very clean and the staff was very helpful and always friendly. The area has great dining options and entertainment. We’ll definitely stay here again when we’re in Austin.
Everything was great except we had stained sheets on one of the beds. Front desk offered us to switch rooms but we were already unpacked so housekeeping came and gave us clean sheets.
Book for the view, not for the room service
Very nice hotel. I booked a king bed with balcony. The fitted bed sheet kept coming off the bed throughout the night. The two small garbage cans didn't have any liners installed. Room service was terrible the following morning. I called twice half an hour apart. It went straight to voicemail where I left my name and room number for them to call back. Never got a call for an entire hour so I decided to check out.
One of the best centrally located hotels in the area. Everything was within walking distance. The hotel staff was very helpful and made sure every need was met without even asking.
The Omni parking staff, the porters and the hotel clerks were all great! I had big issues with the housekeeping department. I could not get my room cleaned while I was at a seminar all day my first day there. The housekeeper did not come by until my return from the conference. The next day I had to call to get my room cleaned. My room was cleaned well but the housekeep failed to leave sufficient toilet paper, so I ended up running out my last day. It may be that the Omni is having trouble hiring housekeepers which is understandable, but it made my stay less than what I had hoped.
I love how great the staff was. However the room itself was a lil dated. The most disappointing thing were how uncomfortable the beds and pillows were and also the loud ringing noise that would happen at random times. So loud that other patrons would frequently be out in the halls wondering what was happening. It was an okay stay for the price we paid. Also parking situation isn’t great. You either have to pay the city or pay for valet.