酒店回复: Dear James, we sincerely apologize for the disturbances and inconveniences you experienced during your stay. Your feedback is crucial, and we take it seriously. We'll handle the issues with the back door, including the safety chain and the door framing, immediately to ensure the safety and security of our guests. Additionally, we'll investigate the cleanliness issues you mentioned and ensure our housekeeping team takes the necessary actions to maintain our standards. We'll also look into the malfunctioning light and the cable TV and ice machine concerns to rectify them promptly. Thank you for bringing these matters to our attention, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.Best Regards, Customer Care Team
1.0分
其他
原文
翻译提供方：Google
没有冰块或冷气，没有吹风机或熨斗，整晚都有音乐，我不推荐，我太高兴了，我需要改进。
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酒店回复: Hi Maria,We're sorry to hear that your stay didn't meet your expectations. We regret that the lack of an ice machine, hair dryer, and iron caused inconvenience, and that the noise disturbed your rest. We're taking your feedback seriously and will work on improving these aspects immediately. We also appreciate your positive note and are glad there were moments of happiness during your stay. If you choose to stay with us again, please let us know so we can ensure a more comfortable and enjoyable experience for you.Best Regards, Customer Care Team
1.0分
其他
原文
翻译提供方：Google
我走进房间，看了一眼，墙上有只蟑螂在爬。我没有停留，直接走出了房间。太恶心了。
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酒店回复: Hi Joseph,We extend our sincerest apologies for the unacceptable experience you encountered upon entering your room. Your disappointment with the cleanliness and the unwelcome presence of a cockroach is deeply concerning and does not meet our standards of excellence. Immediate action has been taken to address this issue with our pest control experts to ensure a thorough inspection and resolution throughout the property. Your feedback regarding staff attentiveness and service has also been shared with our team for comprehensive training to prevent such occurrences in the future. We value your feedback and hope for the opportunity to restore your faith in our commitment to providing a clean, comfortable, and enjoyable stay should you reconsider giving us another chance.Best Regards, Customer Care Team
3.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Bobby, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team
2.0分
其他
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Staff was incredibly welcoming and kind. Average stay, but two complaints with the dirty sheets and the shower being either scalding hot or freezing cold. No noisy neighbors though.
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酒店回复: Hey Stephanie, thank you for sharing your experience with us—we’re glad you felt welcomed by the staff and had a peaceful stay without noise. That said, we’re really sorry to hear about the sheets and the shower temperature issues, as those are things that should never get in the way of your comfort. We’ll make sure housekeeping is reminded to double-check linens and will have maintenance look at the shower so it’s working properly for future stays. We’d love the chance to give you a smoother experience next time around.Best Regards, Customer Care Team
2.0分
其他
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Poor stay
Room conditions not good ,there was a smell when first entering ,the bathroom was muggy and stains on the wall bathtub was cracked with visible rot, room was not made up over night , rooms were loud from tv in next room
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酒店回复: Don, thank you for taking the time to share your experience. We’re truly sorry that your room fell short of expectations with the initial smell, bathroom condition, and noise from the neighboring room. While we understand these issues affected your stay, we want you to know that we’re taking steps to improve room maintenance and deep cleaning routines to ensure this doesn’t happen again. In the future, if you notice anything like this upon arrival, we encourage you to let us know right away so we can offer an alternative room or address the issue immediately, making your stay as comfortable as possible. We really appreciate your feedback and hope to have the chance to provide a much smoother experience next time.Best Regards, Customer Care Team
2.0分
朋友出游
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The room was relatively clean, but had a terrible smell to it. We arrived after midnight and had an early morning, so we didn't ask to move rooms. If we weren't exhausted, I would have complained and switched. Also, the room didn't have any hot water. So if you enjoy cold showers and foul odors, this may be a great option for you.
2.0分
商务出差
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Cheap place, great loctaion, next to grocery store, take out foods and 2 gas stations. The rooms are very poor, ive stayed here twice, both times the bed sheets have had stains, the bathrooms are not nice and ive seen a few cockroaches. The people in the surrounding area and rooms are sketchy, but its what you get for the price.
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酒店回复: Thanks for sharing your experience, Jacob. We’re glad you found the location convenient, but we’re sorry the room condition didn’t meet your expectations. For future stays, we recommend requesting a recently renovated or freshly serviced room when booking, as we rotate rooms to maintain cleanliness and comfort. We also suggest letting us know immediately if anything in the room isn’t up to standard so we can address it right away. While the neighborhood may not be ideal for everyone, keeping your valuables secured and being aware of your surroundings can help ensure a smoother stay. Your feedback is valuable and helps us continue improving.Best Regards, Customer Care Team
5.0分
其他
I like that a grocery store is right across the street and the rooms are very spacious here.
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酒店回复: Jill, we’re happy to hear you enjoyed the convenience of having a grocery store nearby and that the spacious rooms made your stay comfortable. It’s always great when little details like that make things easier, and we’d love to have you back anytime.Best Regards, Customer Care Team
1.0分
其他
War zone.
Filled with long term low class people staying in or around the property. It is not a hotel, it is a war zone.
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酒店回复: Hi Narayan, we’re sorry to hear your experience did not meet expectations. We take guest safety and comfort seriously and are constantly reviewing our policies to ensure a welcoming and secure environment for all. We appreciate your feedback and will continue working on ways to improve the experience for future guestsBest Regards, Customer Care Team
喜欢前面的木雕。
睡觉时，有人在敲后门，把我吵醒了。起床后，他们冲了过去，然后就走了。发现后门只用安全链关闭。关上门，锁上。后门或框架也变形了。地板很脏，到处都是灰尘，床上方的一盏灯也不亮了。没有有线电视。制冰机不工作。
没有冰块或冷气，没有吹风机或熨斗，整晚都有音乐，我不推荐，我太高兴了，我需要改进。
我走进房间，看了一眼，墙上有只蟑螂在爬。我没有停留，直接走出了房间。太恶心了。
没有意见
Staff was incredibly welcoming and kind. Average stay, but two complaints with the dirty sheets and the shower being either scalding hot or freezing cold. No noisy neighbors though.
Poor stay
Room conditions not good ,there was a smell when first entering ,the bathroom was muggy and stains on the wall bathtub was cracked with visible rot, room was not made up over night , rooms were loud from tv in next room
The room was relatively clean, but had a terrible smell to it. We arrived after midnight and had an early morning, so we didn't ask to move rooms. If we weren't exhausted, I would have complained and switched. Also, the room didn't have any hot water. So if you enjoy cold showers and foul odors, this may be a great option for you.
Cheap place, great loctaion, next to grocery store, take out foods and 2 gas stations. The rooms are very poor, ive stayed here twice, both times the bed sheets have had stains, the bathrooms are not nice and ive seen a few cockroaches. The people in the surrounding area and rooms are sketchy, but its what you get for the price.
I like that a grocery store is right across the street and the rooms are very spacious here.
War zone.
Filled with long term low class people staying in or around the property. It is not a hotel, it is a war zone.