The ice machine was leaking on the floor and there was water on the floor just outside the elevator. I knew it was there because I had seen it in another area of the floor earlier when I went to breakfast. I told the person at the desk that there was water on the floor and that someone could easily slip and fall. He was not concerned. Told me that they knew it was there and they would get it cleaned up. I knew that it had been there for at least an hour without anyone doing anything about it.

The hotel was in need of updates. It seemed clean and cared for, but it definitely had an odor when you walked in. Loud AC and no linens for the sofa bed. When I called they had me come down to the front desk and handed me a blanket and sheets.

I'm aware some hotels require a deposit before checking in, but in hotel reality all they need is access to your credit card to charge whatever amount needed for damages or other incidentals. Seriously it should not prevent a customer from checking in to a Third party booking that paid upfront. It's paid for, just create a folio B and authorize a card for $1. You don't need to cause kaos at check in.