酒店回复: Thank you for sharing your feedback! We’re so glad to hear you found your room clean and comfortable. We truly appreciate your kind words and look forward to welcoming you back again soon.
4.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: ¡Qué bien! That's wonderful to hear you had a great experience with us here at Comfort Suites in Ocala.Thanks for your brief but positive feedback! We hope to welcome you back again soon.
5.0分
家庭亲子
原文
翻译提供方：Google
好的
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酒店回复: Thank you for sharing your review. We appreciate your time and feedback, and we’re here if there’s anything else we can assist with. We hope to welcome you again soon.
5.0分
其他
原文
翻译提供方：Google
出色的
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酒店回复: That's fantastic to hear! We're thrilled you had an excellent experience with us here at Comfort Suites in Ocala.Thanks for your brief but positive feedback! We hope to welcome you back again soon.
4.0分
家庭亲子
Really nice motel. Staff is friendly and professional. Breakfast was a little underwhelming.
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酒店回复: Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay and found our team friendly and professional. Your comments about breakfast are appreciated — we’re always looking for ways to enhance our offerings, and your input helps us improve. We hope to have the pleasure of welcoming you back soon for an even better experience.
2.0分
其他
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The window had large hand-prints on it. There was dust/dirt clearly visible between the furniture and the wall. The bath fixtures had rust stains and there were no forks for breakfast. Upon checking in, I asked for the location of a nearby package store. The clerk didn't know of one and said she was underage. I considered it a dumb response since I didn't ask her if she consumed alcoholic beverages, just merely if she had observed a package store in the area. There were two within a quarter of a mile from where she was standing. There was no other assistance from her. The TV card of channels in the room didn't match ANY station received by the TV. I called the front desk and asked for a relevant listing and she told me that I needed to contact the TV installers as she had none of that info. Upon checking out, I was told that I could not get a receipt. The is the worst service I can ever remember having at any hotel. I usually like Comfort Suites, but I will not stay there again.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness concerns, missing items, and the service issues you encountered during your stay. This does not reflect the standards we aim to uphold, and we will be addressing these matters with our team right away. We value your past loyalty to Comfort Suites and are truly sorry we fell short this time. We hope you’ll consider giving us another chance to provide the experience you expect and deserve.
3.0分
其他
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Room could be have been cleaner they definitely didn't sweep or vacuum and i had to go out to walmart and buy a broom myself. It said i can request housekeeping everyday i would just have to call and let them know but whoever i talked to told me i couldn't get it everyday. The sheets on the first day had stains and i had to request new ones and there was a roach in the bathroom overall expected better.
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酒店回复: Thank you for your feedback. We’re sorry to hear about the cleanliness concerns and the confusion regarding housekeeping service. We also regret the issues you experienced with linens and maintenance. Your comments have been shared with our team so we can address these areas promptly. We appreciate your input and hope to have the chance to provide you with a better stay in the future.
4.0分
其他
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Staff were pleasant, especially Ms. Molly! She made us feel very welcomed every morning. The key to room was the only issue we had. Both times we returned for the night, the keys didn’t work. The breakfast option was pretty good too.
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酒店回复: Thank you for taking the time to share your feedback!We are absolutely thrilled to hear that our staff were pleasant, and especially that Ms. Molly made you feel very welcomed every morning! We'll be sure to recognize her for providing such a wonderful start to your day. We're also glad you enjoyed the pretty good breakfast options.We sincerely apologize for the inconvenience you experienced with your room keys not working both times you returned for the night. That is certainly frustrating, and we regret that you had to take extra time out of your evening to resolve this. We will be looking into the reader on your room door to prevent this issue from happening again.We appreciate you bringing this to our attention, and we hope to welcome you back to Comfort Suites in Ocala again soon for a perfect stay!
4.0分
其他
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The hotel was clean inside and out. Some of the issues include one elevator out of service, the room door locks are difficult, had to get new keys cards twice before I could get into the room.
Staff refused to give me a message from my spouse because my spouse did not know the room number and cell phone service with Verizon was out. All they had to do was lookup the room number by name a slip a note under the door or take a message and hold it at the front desk. Not very good customer service.
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear you found the hotel clean inside and out. However, we are truly sorry for the inconveniences you experienced during your stay, including the elevator being out of service, difficulty with the room key cards, and the concerns regarding message delivery.Your comments about our front desk service are especially important to us. We understand how frustrating it must have been, particularly with the mobile service outage, and we will be reviewing our communication procedures to ensure we handle similar situations with greater flexibility and care in the future.We value your business and hope we have the opportunity to welcome you back so we can provide you with a smoother, more accommodating experience.
这家还可以吧，干净程度还可以，酒店的位置也在我们的路上，整体性价比还可以早餐不错，早餐挺好的，挺丰盛的当然是相对于每美餐而言了
洁净室
非常好
好的
出色的
Really nice motel. Staff is friendly and professional. Breakfast was a little underwhelming.
The window had large hand-prints on it. There was dust/dirt clearly visible between the furniture and the wall. The bath fixtures had rust stains and there were no forks for breakfast. Upon checking in, I asked for the location of a nearby package store. The clerk didn't know of one and said she was underage. I considered it a dumb response since I didn't ask her if she consumed alcoholic beverages, just merely if she had observed a package store in the area. There were two within a quarter of a mile from where she was standing. There was no other assistance from her. The TV card of channels in the room didn't match ANY station received by the TV. I called the front desk and asked for a relevant listing and she told me that I needed to contact the TV installers as she had none of that info. Upon checking out, I was told that I could not get a receipt. The is the worst service I can ever remember having at any hotel. I usually like Comfort Suites, but I will not stay there again.
Room could be have been cleaner they definitely didn't sweep or vacuum and i had to go out to walmart and buy a broom myself. It said i can request housekeeping everyday i would just have to call and let them know but whoever i talked to told me i couldn't get it everyday. The sheets on the first day had stains and i had to request new ones and there was a roach in the bathroom overall expected better.
Staff were pleasant, especially Ms. Molly! She made us feel very welcomed every morning. The key to room was the only issue we had. Both times we returned for the night, the keys didn’t work. The breakfast option was pretty good too.
The hotel was clean inside and out. Some of the issues include one elevator out of service, the room door locks are difficult, had to get new keys cards twice before I could get into the room.
Staff refused to give me a message from my spouse because my spouse did not know the room number and cell phone service with Verizon was out. All they had to do was lookup the room number by name a slip a note under the door or take a message and hold it at the front desk. Not very good customer service.