酒店回复: Hello GINGER,Nos complace saber que disfrutaste de tu estadía. Agradecemos tus comentarios y nos alegramos de que tu experiencia haya sido positiva. Esperamos que tu próximo viaje sea igual de agradable. Gracias por elegir nuestro hotel.
4.0分
其他
原文
翻译提供方：Google
受到推崇的
展开
酒店回复: Hello Roberto,Thank you for recommending our hotel! We appreciate your positive feedback and are thrilled to hear you enjoyed your stay with us. Our team strives to provide the best experience for all our guests, and we are delighted to know that we succeeded with you. If you have any future travel plans, we hope to welcome you back soon for another great stay!
4.0分
其他
原文
翻译提供方：Google
好的
展开
酒店回复: Hello rudy,We appreciate you sharing your feedback with us and apologize for any inconvenience caused during your stay. We value all comments as they help us improve our services for future guests. Should you have further concerns, please don't hesitate to reach out to our management team directly for assistance. Thank you for staying with us, and we hope to welcome you back in the future.
5.0分
情侣出游
Staff was extremely nice and accommodating. Rooms were clean. Enjoyed our stay!! Would come back again.
展开
酒店回复: Hello Patrick,Thank you for your kind words about our staff and the cleanliness of our rooms. We're thrilled to hear that you enjoyed your stay and that you would consider returning. Your feedback is valuable, and we look forward to welcoming you back in the future for another enjoyable experience.
1.0分
其他
Room temperature wasn’t to expectation and the refrigerator didn’t seem sanitary.
展开
酒店回复: Hello Tyrone,Thank you for your feedback regarding the room temperature and refrigerator cleanliness. Your comments are valuable and will be shared with our maintenance and housekeeping teams to ensure continuous improvement. We appreciate you taking the time to share your experience, and we hope your future travels are more to your satisfaction.
1.0分
其他
展开
Dump
Terrible the bed sheets were very wrinkled, the pillows look like they took 3 queen pillows cut them in half to make 6 small pillows. The chair and ottoman was so dirty have to use bath towel and 2 hand towels for the arm. Breakfast was sad sad. I could leave quick enough. I wouldn’t recommend this dump to anyone.
展开
酒店回复: Hello Donna,Thank you for your feedback regarding your recent stay with us. We take all guest comments seriously and appreciate you sharing your thoughts on the bedding, cleanliness, and breakfast options. Your insights will be passed on to the appropriate departments to help improve future guest experiences. We hope you consider staying with us again in the future, as your satisfaction is important to us, and we aim to provide a more pleasant stay next time.
3.0分
其他
They charge me additional $12 for a service fee after the 1st day hotel key didn’t work saw quite a few people complaining
展开
酒店回复: Hello Angela,Thank you for your feedback regarding your recent stay. We understand that service fees can be unexpected, and we appreciate your comments regarding the key issue. Your experience is valuable to us, and we will certainly share your observations with management to enhance our services in the future. We hope you had some enjoyable moments during your stay.
1.0分
家庭亲子
展开
Upon check in we went to the room to check it before bringing the whole family in. We saw a live bedbug which lead to checking things over. We then found a dead bedbug and lots of stains on the mattress. The room was gross, stuff on the walls, floor, lamp, table, etc. We immediately confronted staff about the issues as we were not going to stay in those conditions. They refused to offer solutions and refused our refund. We had to cancel plans because of this and drive home. We are so upset with this situation and our kids are devastated that our trip was cut short.
展开
酒店回复: Hello Joshua,We appreciate you sharing your experience and understand your frustration. Cleanliness is a top priority, and your feedback is invaluable in helping us maintain our standards. We apologize for any inconvenience you faced during your stay. Your comments will certainly be reviewed with management to ensure our practices meet the expectations of all guests in the future. Thank you for bringing this to our attention.
房间还是挺大的，也没有异味，本来可以放两张床的，放了两个沙发，床很大，睡着比较舒服，早餐也不错，好评！
客户服务很棒。前台的那位年轻女士服务周到，我们迫不及待想再来。位置也挺好的。
我喜欢这次住宿
受到推崇的
好的
Staff was extremely nice and accommodating. Rooms were clean. Enjoyed our stay!! Would come back again.
Room temperature wasn’t to expectation and the refrigerator didn’t seem sanitary.
Dump
Terrible the bed sheets were very wrinkled, the pillows look like they took 3 queen pillows cut them in half to make 6 small pillows. The chair and ottoman was so dirty have to use bath towel and 2 hand towels for the arm. Breakfast was sad sad. I could leave quick enough. I wouldn’t recommend this dump to anyone.
They charge me additional $12 for a service fee after the 1st day hotel key didn’t work saw quite a few people complaining
Upon check in we went to the room to check it before bringing the whole family in. We saw a live bedbug which lead to checking things over. We then found a dead bedbug and lots of stains on the mattress. The room was gross, stuff on the walls, floor, lamp, table, etc. We immediately confronted staff about the issues as we were not going to stay in those conditions. They refused to offer solutions and refused our refund. We had to cancel plans because of this and drive home. We are so upset with this situation and our kids are devastated that our trip was cut short.