I normally have a good visit, but this time not so much.
I advised the service desk that my room had no TV service and this matter was not addressed nor did I have housekeeping my whole stay of 5days.
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酒店回复: Hello,Thank you for being a returning guest and for sharing your honest feedback with us. We’re very sorry to hear that your most recent stay did not meet the standards you have come to expect. Please accept our sincere apologies for the inconvenience you experienced with the TV service not being addressed and with housekeeping service not being provided during your five-day stay.This is certainly not the level of care and attention we strive to provide, and your comments have been shared with our management and staff to ensure these issues are corrected moving forward. We truly value your loyalty and regret that this visit left you disappointed.We hope you will give us another opportunity in the future to provide you with the smooth, comfortable experience you deserve.Warm regards,Quality Inn
3.0分
其他
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You could tell if they were trying to renovate the property. The carpets were filthy. The floor is even in the room were dirty. I spilled some water on the floor. I grabbed a hand towel to clean it up and the white towel was brown from the dirt on the floor. Ask for the room to be cleaned and afterwards the floor was still dirty. There was also a missing smoke detector. I reported it twice to the desk and it still had not been replaced before I left the hotel.
The clerks and Front Desk personnel were very polite.
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酒店回复: We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
2.0分
情侣出游
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No elevator. Would have to carry bags up the steps but finally the filled up first floor suddenly had a room available. Room was clean but the heating cooling really didn’t put out enough cool air. Waffles and bagels and cold cereal only offered.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that the lack of an elevator may have caused difficulty, especially with luggage, and we’re glad to hear that a room on the first floor became available for you.Regarding the heating/cooling system, we are sorry to hear it did not meet your expectations. We will have our maintenance team check the system to ensure it’s functioning properly. We also appreciate your comments about our breakfast offerings, and we are always looking for ways to improve and provide more variety for our guests.Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.
2.0分
其他
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Bad bad bad
Some of the lights were not working. There were no clean towels and rags. I had to wait an hour after check in. The TV wasn’t working. Had to wait for that to get fixed. Floor caved in by the wall. Floor had hair leaves dirt etc as if it had not even been swept. Parking was convenient. They supply shampoo conditioner and lotion but no kind of soap available in the entire hotel. They only have 1 house keeper.
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酒店回复: We are very sorry to hear about the issues you experienced during your stay, and we sincerely apologize for the inconvenience and discomfort this caused. Your feedback is extremely important, as it helps us identify areas where we need to improve, from maintenance and cleanliness to timely room readiness.Please know that your concerns have been shared with our management and housekeeping teams to prevent similar situations in the future. We truly appreciate you taking the time to provide this detailed feedback and hope that, if you choose to stay with us again, we can provide a much smoother and more comfortable experience.
4.0分
其他
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Clean, comfortable and adequate
The room was comfortable, clean, large enough, with enough towels, though we asked for more and got them easily; the service was friendly and the breakfast was adequate. We enjoyed our stay and would go back, but the bathroom sink faucet was loose and would turn when turning it on/off.
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酒店回复: Thank you for your thoughtful feedback. We are pleased to hear that you found your room clean, comfortable, and spacious, and that our team provided friendly service during your stay. It’s great to know you enjoyed the breakfast and were satisfied overall.We also appreciate you bringing the issue with the bathroom sink faucet to our attention. We will have our maintenance team address this promptly to ensure everything is in top condition for future guests.We look forward to welcoming you back and hope to provide you with an even better experience next time. Thank you again for your valuable comments.
2.0分
其他
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Bad example
No iron or ironing board. When I went to the front desk and asked for them they gave me an iron and said they don't have ironing boards. Lol
No coffee maker in room and went down to the lobby early morning they had no coffee brewing. I was told it would be thirty minutes before they have it.
Bathtub was very slippery with nothing to hold on to. Why?
Hotel was very noisy. Will never stay there again. Housekeeper was doing her best.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I'm truly sorry to hear about the inconveniences you experienced during your stay with us.We understand how important amenities like an ironing board and in-room coffee maker are to our guests, and I apologize that we fell short in providing those. We're also reviewing our morning coffee service to ensure it's available earlier for early risers like yourself. Your comments about the bathtub safety and noise levels are being taken seriously, and we will look into possible improvements in both areas.While we're glad to hear our housekeeper left a positive impression, it's clear we missed the mark overall. Your experience is not reflective of the standard we strive to uphold, and I regret that we did not meet your expectations.We appreciate your feedback—it helps us improve. If you’re open to it, we’d love the chance to make things right should you consider giving us another try in the future.Warm regards,Quality Inn
2.0分
其他
Don't
Place is worn out. Not clean. Had no tv service half the night. I was actually afraid to go outside by myself.
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酒店回复: Dear Guest,Thank you for your feedback. I’m very sorry to hear about your experience and that you didn’t feel comfortable during your stay. Guest safety and comfort are our top priorities, and it's concerning to hear we fell short in those areas.We’re actively working on facility updates and will be reviewing the issues you mentioned, including cleanliness and TV service, to ensure better reliability and upkeep. Your concerns are being taken seriously, and we appreciate you bringing them to our attention.We regret that your stay didn’t meet your expectations, but we do hope you’ll consider giving us another opportunity in the future to provide a better experience.Sincerely,Quality Inn
3.0分
其他
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Okay Stay for a Night.
The location was decent and outside of the property seemed okay. However, for the price, the cleanliness was not up to par. You can tell the floors were not swept and mopped during the room turnover. The mirror in the bathroom was not fully cleaned. You can see when the mirror fogged up exactly what was and was not wiped. The bed was comfortable, and the sheets were clean (over bleached if you ask). The smoke detector was missing from the ceiling, the vent cover in the bathroom was missing & the fan had caked on dust. If you have respiratory issue's, I would not stay here. I also noticed staying in the room, I was short of breath but when I left, I felt normal. Lastly, the walls and ceilings are very thin. You can literally hear everything going on in the next room and above your head. If you need a quick overnight trip and need to stay here, then keep your stay short and sweet or simply choose another hotel.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve to better serve our guests.We are pleased to hear that you found the bed comfortable and the location to be convenient for your stay. However, we are truly sorry to learn that other aspects of your visit did not meet your expectations or our own standards of quality.Cleanliness is a top priority for our team, and we sincerely apologize for the issues you encountered regarding the floors, bathroom mirror, and overall room presentation. What you described is not reflective of the housekeeping standards we aim to maintain. We have shared your feedback with our housekeeping management team to ensure a thorough review and retraining where necessary to prevent this from recurring.We also appreciate your bringing the maintenance concerns to our attention, particularly the missing smoke detector, the condition of the bathroom vent, and the excessive dust. These are serious matters that can affect both safety and comfort, and we have escalated them immediately to our maintenance department for urgent resolution. Guest health and safety remain a top priority, and we take concerns about air quality and allergens very seriously.Additionally, we understand how important a quiet environment is for rest. We're sorry that noise from adjacent rooms and above disrupted your stay. While some building noise can be difficult to eliminate completely, we are exploring soundproofing solutions and other improvements to enhance the guest experience.We regret that your stay was not more enjoyable, but we appreciate your honest comments. We hope you'll consider giving us another opportunity in the future, as we are committed to making meaningful improvements based on your feedback.If there's anything further you'd like to share or if you’d like to speak directly with our management team, please don’t hesitate to contact us directly.Warm regards,Quality Inn.
房间空间大小宽敞，卫生还算干净整洁。平台显示收1美元，其实到前台收取了5美元的城市税。早餐品种少，很一般。整体来说一般，没有太大的性价比。
好的
I normally have a good visit, but this time not so much.
I advised the service desk that my room had no TV service and this matter was not addressed nor did I have housekeeping my whole stay of 5days.
You could tell if they were trying to renovate the property. The carpets were filthy. The floor is even in the room were dirty. I spilled some water on the floor. I grabbed a hand towel to clean it up and the white towel was brown from the dirt on the floor. Ask for the room to be cleaned and afterwards the floor was still dirty. There was also a missing smoke detector. I reported it twice to the desk and it still had not been replaced before I left the hotel.
The clerks and Front Desk personnel were very polite.
No elevator. Would have to carry bags up the steps but finally the filled up first floor suddenly had a room available. Room was clean but the heating cooling really didn’t put out enough cool air. Waffles and bagels and cold cereal only offered.
Bad bad bad
Some of the lights were not working. There were no clean towels and rags. I had to wait an hour after check in. The TV wasn’t working. Had to wait for that to get fixed. Floor caved in by the wall. Floor had hair leaves dirt etc as if it had not even been swept. Parking was convenient. They supply shampoo conditioner and lotion but no kind of soap available in the entire hotel. They only have 1 house keeper.
Clean, comfortable and adequate
The room was comfortable, clean, large enough, with enough towels, though we asked for more and got them easily; the service was friendly and the breakfast was adequate. We enjoyed our stay and would go back, but the bathroom sink faucet was loose and would turn when turning it on/off.
Bad example
No iron or ironing board. When I went to the front desk and asked for them they gave me an iron and said they don't have ironing boards. Lol
No coffee maker in room and went down to the lobby early morning they had no coffee brewing. I was told it would be thirty minutes before they have it.
Bathtub was very slippery with nothing to hold on to. Why?
Hotel was very noisy. Will never stay there again. Housekeeper was doing her best.
Don't
Place is worn out. Not clean. Had no tv service half the night. I was actually afraid to go outside by myself.
Okay Stay for a Night.
The location was decent and outside of the property seemed okay. However, for the price, the cleanliness was not up to par. You can tell the floors were not swept and mopped during the room turnover. The mirror in the bathroom was not fully cleaned. You can see when the mirror fogged up exactly what was and was not wiped. The bed was comfortable, and the sheets were clean (over bleached if you ask). The smoke detector was missing from the ceiling, the vent cover in the bathroom was missing & the fan had caked on dust. If you have respiratory issue's, I would not stay here. I also noticed staying in the room, I was short of breath but when I left, I felt normal. Lastly, the walls and ceilings are very thin. You can literally hear everything going on in the next room and above your head. If you need a quick overnight trip and need to stay here, then keep your stay short and sweet or simply choose another hotel.