酒店回复: Dear Guest,Thank you for sharing your feedback. We take all guest concerns seriously and have noted your comments regarding the cleanliness and maintenance issues in your room. We are committed to improving our facilities and ensuring a better experience for our guests.Sincerely, Hotel Manager
4.0分
其他
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After check in i went to my room but it wasnt made up. The old sheets were rolled in a ball on the dresser and there were no towels. I returned to the front desk and informed the clerk and got a new room right away. I did kill 3 cockroach looking bugs, one in the bathroom and 2 at the front door. But other than that it was clean.
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酒店回复: Thank you for sharing your experience with us. While we’re glad our front desk team was able to promptly move you to a new room, we understand how these issues impacted your stay. Your comments have been shared with our housekeeping and pest control teams to ensure proper follow-up and improvements. We appreciate your feedback and the opportunity to address these concerns.
1.0分
其他
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This room was dirty, with greasy dirty spots on the floors, dressers. Burnt cigarette marks on the comforter, hair on the bed, stains on comforter & sheets. Shower handle fell off. Holes in walls & ceilings, no iron and iron board. Wall outlets were missing covers or were broken, no fridge, where looks like it should’ve a been one, some of the furniture was in a disarray, like the cabinet where the fridge should be, which makes me think someone took it. And the dresser was pulled out some and not put back. There was a car outside that had two severe flat tires which worried me because there were signs all over the place about making sure your door to your room were locked.
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酒店回复: Thank you for taking the time to share your detailed feedback. We sincerely apologize for the condition of your room and the maintenance issues you experienced during your stay. This does not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate review and correction. We truly appreciate you bringing these matters to our attention and hope we can provide you with a much-improved experience in the future.
3.0分
其他
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I checked in at 3:00 and my room was not ready. They did not have another room ready to move me too. They did say they would give me a refund of $40. There also was a couple of spiders in the room.
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酒店回复: Thank you for taking the time to share your experience. We apologize that your room was not ready at check-in and that your stay did not meet your expectations. We appreciate your patience and understanding regarding the room availability and refund.We also regret the issues you encountered in your room and will address this with our team to ensure proper attention to cleanliness and readiness for future guests.Thank you again for your feedback, and we hope to have the opportunity to provide a smoother experience on your next visit.
2.0分
情侣出游
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Notice live bug on table when I first entered the room. Dirty sink that backs up and fails to drain. Room key did not work when I checked in and had to get a new one from the attendant.
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酒店回复: Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay.Please know that we take these matters seriously and will review them with our team to ensure proper maintenance and cleanliness for all future guests. We appreciate your patience and understanding.Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
2.0分
商务出差
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It smelled like cigarette smoke when I walked in and the ceiling was falling through in the bathroom. My room also was switched when I arrived to the motel. Other than that the beds were well made and the room was clean and neat.
3.0分
其他
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Check in was quick, friendly, and efficient. Room was good sized with clean linens. Room had a strong mildew type odor. Bathroom light fixture blinked on and off like strobe light (Looks to have water damage from floor above). Overall with their awesome pet policy and conditions it was a good value for the money. Not a 5 star hotel but not a dump. I would stay again (with air freshener lol).
2.0分
家庭亲子
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Bed was sunken in the middle and too soft. Woke with a sore back. We stayed 3 nights and our room was not cleaned nor towels swapped during our stay. Had to ask for shampoo.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with your room and housekeeping during your stay. Your comments regarding the bed, room service, and amenities have been shared with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to provide a more comfortable and seamless experience should you stay with us again.
选择这个酒店的唯一理由就是价格，感谢在audition的周末还能有比一般酒店便宜的价格。不好之处就是环境不太好，比较偏僻，在高速旁边。空调不太灵，晚上仅仅能维持着不冻死，光有动静没热风。卫生情况尚可，房间里居然没有吹风机。总体来说，是一个可以临时短住的酒店，但不能常待。
我预订了两晚住宿，但住了一晚就退房了。首先，我被分配到一间门打不开的房间，所以又被重新分配到一间显然是用来储藏的房间。我几乎没怎么睡觉，因为太冷了，暖气坏了，也没有毯子。水槽里没有热水，淋浴也不工作，所以我不得不洗澡。此外，尽管我到得很晚（凌晨 1:45），但还是有“客人”在楼层里徘徊。感觉不安全。避免入住。
太糟糕了，除非你需要一个房间来制作冰毒。
所有东西都有浓重的烟味。床单上沾满了污渍。浴缸水龙头上的旋钮只是一根金属棒，因为它断了。此外，马桶座上还有干涸的便便污渍。太恶心了。应用程序不允许我添加照片，否则我会
After check in i went to my room but it wasnt made up. The old sheets were rolled in a ball on the dresser and there were no towels. I returned to the front desk and informed the clerk and got a new room right away. I did kill 3 cockroach looking bugs, one in the bathroom and 2 at the front door. But other than that it was clean.
This room was dirty, with greasy dirty spots on the floors, dressers. Burnt cigarette marks on the comforter, hair on the bed, stains on comforter & sheets. Shower handle fell off. Holes in walls & ceilings, no iron and iron board. Wall outlets were missing covers or were broken, no fridge, where looks like it should’ve a been one, some of the furniture was in a disarray, like the cabinet where the fridge should be, which makes me think someone took it. And the dresser was pulled out some and not put back. There was a car outside that had two severe flat tires which worried me because there were signs all over the place about making sure your door to your room were locked.
I checked in at 3:00 and my room was not ready. They did not have another room ready to move me too. They did say they would give me a refund of $40. There also was a couple of spiders in the room.
Notice live bug on table when I first entered the room. Dirty sink that backs up and fails to drain. Room key did not work when I checked in and had to get a new one from the attendant.
It smelled like cigarette smoke when I walked in and the ceiling was falling through in the bathroom. My room also was switched when I arrived to the motel. Other than that the beds were well made and the room was clean and neat.
Check in was quick, friendly, and efficient. Room was good sized with clean linens. Room had a strong mildew type odor. Bathroom light fixture blinked on and off like strobe light (Looks to have water damage from floor above). Overall with their awesome pet policy and conditions it was a good value for the money. Not a 5 star hotel but not a dump. I would stay again (with air freshener lol).
Bed was sunken in the middle and too soft. Woke with a sore back. We stayed 3 nights and our room was not cleaned nor towels swapped during our stay. Had to ask for shampoo.