酒店回复: Dear Elisabeth,Thank you for sharing your feedback. We regret that your experience did not fully meet your expectations. Providing excellent service is important to us, and we apologize if we fell short during your stay. Your comments are valuable, and we will use them to improve our guest experience in all areas. We appreciate your time and hope you will consider giving us another opportunity in the future for a more satisfying stay.Sincerely,Hotel Management
1.0分
其他
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Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay America do better
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酒店回复: As I did earlier, I deeply apologize for how your stay was with us. I refunded your stay, with hopes that you won't give up on us, your feedback will help us .so that we can do everything to fix those issues.
1.0分
其他
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They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.
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酒店回复: Dear Guest, We’re very sorry to hear how frustrating this situation has been. We sincerely apologize for the lapse in cleanliness, as each guest should arrive at a space that feels adequately prepared and welcoming. Your comments have been shared with our housekeeping team to ensure greater attention is given to room readiness and follow-through moving forward. We are also taking steps to review our guest service approach so situations like this are handled with more care and consistency. We hope you will allow us another opportunity to restore your confidence in us on a future visit.Sincerely,Hotel Management
5.0分
家庭亲子
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Yiry the Maintenance man, I hope I'm spelling. His name right was amazing. Also, miss toya Lady at the front desk. What above and beyond for our stay? We had a chair that was broken when we got there and instead of him come in to fix it. He brought us a brand new one.
They both always make me feel at home and i Love all this stuff. Love their grab and go.Breakfast is definitely worth every penny that you spend.
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America and for your excellent review. We are delighted to hear that you felt so warmly welcomed throughout your visit, and we truly appreciate your kind words. It is wonderful to know that Yiry and Ms. Toya made such a meaningful impact, and we will gladly share your praise with them for a job well done. We’re glad the quick replacement of the chair and the morning offerings added to your comfort as well. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
4.0分
家庭亲子
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The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover **** and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches..
Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We’re pleased to know you appreciated our team’s warm hospitality and the convenience of our location. However, we sincerely apologize for the disappointing condition of your accommodation and the maintenance concerns you encountered. This does not reflect the standards we aim to uphold, and your comments have been shared with the leadership team to ensure prompt attention. We value your understanding and the acknowledgment of our staff’s efforts. We hope you will consider giving us another opportunity to provide a stay that better reflects the quality and care we strive to deliver.Sincerely,Hotel Management
5.0分
其他
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This hotel was amazing. Love the grab and go breakfast. They had coffee for the adults.But I wish they had some type of juice boxes for the kids other than that was excellent.
It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is.
Definitely friendl.
2.0分
其他
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I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!
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酒店回复: Dear Dillon, We sincerely apologize for the challenges you experienced during your recent stay with us. Ensuring our guests enjoy a comfortable, seamless visit is always our priority, and we are disappointed that we fell short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We are committed to regaining your trust and hope to have the opportunity to provide a much-improved stay the next time your travels bring you to the area.Sincerely,Hotel Management
2.0分
其他
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This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too
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酒店回复: Dear Daman, Thank you for sharing your feedback with us. We’re very sorry that the property did not meet your expectations, and we apologize for the issues you encountered with the room’s condition. Guest comfort and proper maintenance are top priorities, and your feedback has been shared with our team to guide improvements. We’re glad, however, that our staff was able to provide helpful service during your stay. We’re always working toward creating a better stay for all our guests, and we hope to have the opportunity to welcome you again.Sincerely,Hotel Management
年代久了，老化
这不是个好的商业选择。说实话，早餐糟透了。
只是一般
所有区域均提供最低限度的服务。
Have stayed here multiple times. I’ve always had a 5 star experience. This time was not the case. Toilet had no water to it, shower felt like it never got above 35 degrees. Heater which will usually bake you out of a room, was set at 78 degrees and still had to sleep in clothes. And the kicker I stepped outside to adhere to no smoking policy( I vape)? And the door locks would not engage, when I went back in, so needless that was a nice 20 minutes outside using friction to engage door lock, it engaged. Please extended stay America do better
They keep booking the same room I already had that has not been cleaned for days after I left. Rebooked and the rooms still have the same trash and sheets on the bed. Same dirty towels and rags I have already used.
Yiry the Maintenance man, I hope I'm spelling. His name right was amazing. Also, miss toya Lady at the front desk. What above and beyond for our stay? We had a chair that was broken when we got there and instead of him come in to fix it. He brought us a brand new one.
They both always make me feel at home and i Love all this stuff. Love their grab and go.Breakfast is definitely worth every penny that you spend.
The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover **** and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches..
Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.
This hotel was amazing. Love the grab and go breakfast. They had coffee for the adults.But I wish they had some type of juice boxes for the kids other than that was excellent.
It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is.
Definitely friendl.
I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!
This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too