酒店回复: Dear Elisabeth,Thank you for sharing your feedback. We regret that your experience did not fully meet your expectations. Providing excellent service is important to us, and we apologize if we fell short during your stay. Your comments are valuable, and we will use them to improve our guest experience in all areas. We appreciate your time and hope you will consider giving us another opportunity in the future for a more satisfying stay.Sincerely,Hotel Management
4.0分
家庭亲子
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The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover **** and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches..
Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We’re pleased to know you appreciated our team’s warm hospitality and the convenience of our location. However, we sincerely apologize for the disappointing condition of your accommodation and the maintenance concerns you encountered. This does not reflect the standards we aim to uphold, and your comments have been shared with the leadership team to ensure prompt attention. We value your understanding and the acknowledgment of our staff’s efforts. We hope you will consider giving us another opportunity to provide a stay that better reflects the quality and care we strive to deliver.Sincerely,Hotel Management
5.0分
其他
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This hotel was amazing. Love the grab and go breakfast. They had coffee for the adults.But I wish they had some type of juice boxes for the kids other than that was excellent.
It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is.
Definitely friendl.
2.0分
其他
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I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!
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酒店回复: Dear Dillon, We sincerely apologize for the challenges you experienced during your recent stay with us. Ensuring our guests enjoy a comfortable, seamless visit is always our priority, and we are disappointed that we fell short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We are committed to regaining your trust and hope to have the opportunity to provide a much-improved stay the next time your travels bring you to the area.Sincerely,Hotel Management
2.0分
其他
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This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too
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酒店回复: Dear Daman, Thank you for sharing your feedback with us. We’re very sorry that the property did not meet your expectations, and we apologize for the issues you encountered with the room’s condition. Guest comfort and proper maintenance are top priorities, and your feedback has been shared with our team to guide improvements. We’re glad, however, that our staff was able to provide helpful service during your stay. We’re always working toward creating a better stay for all our guests, and we hope to have the opportunity to welcome you again.Sincerely,Hotel Management
1.0分
商务出差
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The room that I got checked into was not previously checked to make sure that it was clean and did not have any pet urine odors. Very nasty when we walked in the odor was OVERWHELMING We did request another room and was accommodated.
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酒店回复: Dear Ernest, We are truly sorry to hear about your initial experience with the room you were assigned. Walking into a room with an overwhelmingly unpleasant smell is unacceptable, and we deeply regret that it was not properly inspected before your arrival. Please know that this is not the standard we strive to uphold, and we will be addressing this matter with our housekeeping team to prevent such oversights from happening again. While we are relieved that our team was able to relocate you to another room, we never want a first impression to fall short in such a way. We appreciate you taking the time to bring this to our attention, and we hope you will consider giving us another opportunity to provide you with a much‑improved stay.Sincerely,Hotel Management
1.0分
其他
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When I arrived the staff were unfriendly and could not care about anything. The floor was was filthy and the smoke detector was ripped off the ceiling. I asked for cooking utensils and only half were supplied. There was no microwave. The bed was rock hard and when I asked for an extra blanket, they would not supply one. There was no toilet paper and they said I have to supply my own.
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酒店回复: Dear Rodney,We sincerely apologize for the impression your visit left. The condition of the room and the way your requests were handled do not reflect the standards we want for our guests. Your comments will be reviewed with our team so we can improve both communication and service. Essentials such as toiletries, linens, and kitchenware are kept at the front desk to ensure cleanliness for every guest, and our team should have made them available more conveniently. We appreciate the opportunity to host and regret that your stay did not provide the comfort you expected. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback.Sincerely,Hotel Management
1.0分
情侣出游
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There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!
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酒店回复: Dear Ronald,We regret that your visit was impacted by both noise disturbances and challenges during departure. Restful accommodations and a seamless check-out process are essential, and we regret that we did not meet that standard for you. We will be sharing your feedback with our team to explore ways and make necessary improvements. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
年代久了，老化
这不是个好的商业选择。说实话，早餐糟透了。
只是一般
所有区域均提供最低限度的服务。
The room we had was non-smoking, but immediately upon entry, you could tell people would smoke in there. The table drawer had leftover **** and wrap residue. The kitchen cabinet door fell off the hinges when it was opened. The front door looked as if there had been forced entry before, wouldn't really shut until the door was locked and latched. Then I noticed small roaches..
Staff was welcoming and friendly. Location was convenient. Place was affordable and gave us shelter, so thank you for that.
This hotel was amazing. Love the grab and go breakfast. They had coffee for the adults.But I wish they had some type of juice boxes for the kids other than that was excellent.
It was honestly a great convenience for me to just go down to the office.Grab a few things and take back up to the room. While the kids got ready Staff is.
Definitely friendl.
I would not stay there again. The room was very dirty and had an awful smell that wouldn’t go away. The AC leaked, the appliances were old and unmaintained, the walls had filth all over them that I cleaned off myself. Worst of all, the first morning we were there I saw a cockroach run across the floor! When we came to check in no one was at the front desk and the manager or supervisor walked in at the same time as us and didn’t assist us. They then had someone else come to the front but continued to have a conversation with them before they assisted us. At check out the girl was nice but we had to wait for quite a while to check out while we were in a hurry because our pet was in the car (The person they were talking to was a staff member). The laundry facilities are expensive. Most of the dryers are out of order. You also have to walk pretty far (outside) to get to them. The vending machines weren’t stocked. They are pet friendly but we had to pay $115 in pet fees for 4 nights. Then our neighbors car alarm went off almost the entire first night and multiple times after that. The first night the cops were there. One of the nights the neighbors were screaming at each other and I could hear it through the wall. I felt extremely uncomfortable while I was there. If I had known how bad it was then I would have just paid more to stay somewhere else. I have worked at the front desk and as a housekeeper at a hotel so I know that this is absolutely unacceptable and low standards!
This was not an extended stay from where I’m from this was more like motel 8. Property needs upgrade my sink pipe had a hole in it and had been that way for some time . Like go get some gorilla glue if you want to take care of the property. Staff was awesome but not the extended stay I’m used too
The room that I got checked into was not previously checked to make sure that it was clean and did not have any pet urine odors. Very nasty when we walked in the odor was OVERWHELMING We did request another room and was accommodated.
When I arrived the staff were unfriendly and could not care about anything. The floor was was filthy and the smoke detector was ripped off the ceiling. I asked for cooking utensils and only half were supplied. There was no microwave. The bed was rock hard and when I asked for an extra blanket, they would not supply one. There was no toilet paper and they said I have to supply my own.
There is no sound proofing whatsoever! All we heard were cars/trucks on the highway all night. They leave that little detail off the booking website. We didn’t get any sleep at all. When we tried to leave at 0130 am, No one was in the lobby to accept our keys and check us out. There wasn’t a key box return so that we can go home. Needless to say, we were stuck here and couldn’t go back home. I will NEVER book here again!!!