酒店回复: Dear Guest, We sincerely regret that your stay did not reflect the standards we aim to uphold. It’s disappointing to read about the issues you encountered, as we continuously strive to provide a comfortable and welcoming environment for all our guests. We provide cookware and clean towels at the front desk and apologize if this was not properly communicated when you checked in. We will review your comments regarding the upkeep of our rooms and maintenance oversights with our team to ensure a more convenient and welcoming stay for future guests. Though we understand your hesitation to return, we hope for the opportunity to regain your trust in the future with a much-improved experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

酒店回复: Dear Kristel, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered while with us. We have shared your feedback with our team to ensure these concerns are addressed appropriately to avoid any disturbances and frustrations in the future. Please consider a revisit to experience the stay you deserve.Sincerely,Hotel Management

酒店回复: Dear Tracy,Thank you for sharing your review with us. Your safety and comfort are our top priorities, and we are very sorry to hear about the door lock and the housekeeping issues in your rooms. We will address these concerns with our maintenance and housekeeping teams to ensure these are resolved. We appreciate your feedback about the room amenities, and please know we have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management

酒店回复: Dear Iris, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with our team members who assisted you. However, we genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on ways to improve in these areas so our guests have an enjoyable experience when staying with us. We genuinely hope that you will consider giving us another opportunity to provide you with the immaculate and enjoyable experience you deserve, which we are known for.Sincerely,Hotel Management

酒店回复: Hello Steven, We apologize for any inconvenience you experienced during your stay. Guest feedback is valuable, and we will address this matter with our team. If you have any further concerns, please feel free to reach out to our management team for further assistance.

酒店回复: Dear Vincent, Thank you for sharing your experience. We’re sorry to hear that the furnace noise disrupted your sleep. Your feedback will help us assess our equipment settings to enhance guest comfort. We appreciate you bringing this to our attention and look forward to providing you with a more comfortable stay in the future. Sincerely,Hotel Management

酒店回复: Hello Lincoln,We are delighted to hear that you enjoyed the service provided by our staff during your stay! Your satisfaction is our top priority, and we look forward to welcoming you back in the future to create more wonderful memories.

酒店回复: Hello Sharon,Thank you for sharing your feedback. We value all guest comments and will be sure to pass on your suggestions regarding staff identification, as well as your concerns about the cleanliness and maintenance of the bathroom amenities. Your insights regarding noise levels from the vent and air conditioning will also be noted for future improvements. We appreciate your time taken to provide this feedback, as it helps us enhance the experience for all our guests.