酒店回复: Dear Gary, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
1.0分
其他
Room stinks like Urine, sketchy hotel, people hanging outside all day and night! I checked in and left immediately! I did not stay here!! 0 stars!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3.0分
情侣出游
Floor was slick and sticky. There was mold behind the toliet. There was a big wet stain on the bed spread.
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酒店回复: Dear Carla, thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, as this falls far below the standards we aim to provide. Your feedback regarding cleanliness, floor condition, and mold has been shared with our housekeeping and maintenance teams for immediate review and corrective action. We take these concerns seriously and are committed to improving the overall comfort and safety of our rooms for future guests. We're committed to providing excellent service, and we're working diligently to improve ourselves.Best Regards,Guest Experience Team
4.0分
其他
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There were several different stores within driving distance and lots of restaurants near by to choose from. We were put by the pool area, making it very well lit and safe to get in and out of our vehicle.
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酒店回复: Dear Donna, thank you for your wonderful feedback. We’re delighted that our location near restaurants and stores, as well as the well-lit and safe parking by the pool, enhanced your stay. Your feedback encourages us to maintain these conveniences and safety measures for all our guests. Best Regards,Guest Experience Team
1.0分
其他
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The mall nice the motel not
The staff was polite both day and night, The cleaning though?? You can tell the person who cleans has never been taught. The bathroom toilet has a ring, corners are not cleaned, floor in shower wasn't cleaned just sprayed, mildew, poop bugs flying around after shower water hits drain. The rooms need a makeover both cleaning and repair. A frog, snake or something could crawl through door. If it had not been for an emergency I'd left.
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酒店回复: Dear Amber, thank you for your valuable feedback. We sincerely apologize for the unacceptable conditions you experienced during your stay. The cleanliness issues, maintenance concerns, and pest problems you described are far below our standards. Your feedback has been immediately escalated to our housekeeping and maintenance teams so these serious matters can be addressed promptly and thoroughly. We appreciate you bringing this to our attention, as it is critical for improving the safety, cleanliness, and comfort of our property for all guests. Best Regards,Guest Experience Team
4.0分
朋友出游
Sad breakfast. Frozen boil eggs and yogurt. No meat for breakfast. Waffle was good( make yourself)
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酒店回复: Dear Dettranay, thank you for sharing your experience. We’re glad you enjoyed the waffle station, and we appreciate your feedback regarding the breakfast variety. We’ll review our offerings to explore ways to provide fresher and more diverse options, including eggs and protein choices, to make mornings more satisfying for our guests.Best Regards,Guest Experience Team
4.0分
其他
Liked the area but didn’t like the roaches in the room or the hair all in the shower that wasn’t properly cleaned.
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酒店回复: Dear Leontarius, thank you for sharing your experience with us. We’re glad you enjoyed the area, though we sincerely apologize for the cleanliness issues you encountered, including the presence of roaches and hair in the shower. Your feedback has been shared with our housekeeping team to ensure all rooms are thoroughly cleaned and properly maintained for future guests. We're committed to providing excellent service, and we're working diligently to improve ourselves.Best Regards,Guest Experience Team
5.0分
其他
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Everything was good and the only thing that was wrong with my room was the water from the shower was leaking on the floor and my closet door didn’t shut but other then that it was okay
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酒店回复: Dear Ashley, thank you for your feedback! We’re glad most aspects of your stay were good, and we apologize for the leaking shower and closet door issues. Your comments have been shared with our maintenance team to ensure these are addressed for a more comfortable experience in the future.Best Regards,Guest Experience Team
3.0分
其他
They need to do a deep clean of the room. Door handles were dirty and sticky shower floor was far from clean. Bed was good though.
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酒店回复: Dear Marlene, thank you for your feedback. We apologize for the cleanliness issues you encountered and are taking steps to enhance our deep-cleaning protocols. We’re glad the bed met your expectations and appreciate your input to help us improve.Best Regards,Guest Experience Team
3.0分
家庭亲子
The refrigerator temperature was inadequate, no freezer compartment. Had mold in shower. Need better pillows
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酒店回复: Dear George, thank you for your feedback. We apologize for the inadequate refrigerator temperature and the presence of mold in the shower—both issues are being addressed immediately. We also appreciate your suggestion regarding pillows and will explore better options to enhance guest comfort.Best Regards,Guest Experience Team
好的
Room stinks like Urine, sketchy hotel, people hanging outside all day and night! I checked in and left immediately! I did not stay here!! 0 stars!
Floor was slick and sticky. There was mold behind the toliet. There was a big wet stain on the bed spread.
There were several different stores within driving distance and lots of restaurants near by to choose from. We were put by the pool area, making it very well lit and safe to get in and out of our vehicle.
The mall nice the motel not
The staff was polite both day and night, The cleaning though?? You can tell the person who cleans has never been taught. The bathroom toilet has a ring, corners are not cleaned, floor in shower wasn't cleaned just sprayed, mildew, poop bugs flying around after shower water hits drain. The rooms need a makeover both cleaning and repair. A frog, snake or something could crawl through door. If it had not been for an emergency I'd left.
Sad breakfast. Frozen boil eggs and yogurt. No meat for breakfast. Waffle was good( make yourself)
Liked the area but didn’t like the roaches in the room or the hair all in the shower that wasn’t properly cleaned.
Everything was good and the only thing that was wrong with my room was the water from the shower was leaking on the floor and my closet door didn’t shut but other then that it was okay
They need to do a deep clean of the room. Door handles were dirty and sticky shower floor was far from clean. Bed was good though.
The refrigerator temperature was inadequate, no freezer compartment. Had mold in shower. Need better pillows