酒店回复: Thank you for taking the time to share your detailed feedback. We deeply apologize for the issues you encountered during your stay, and we understand how these concerns made your visit uncomfortable, especially during such a difficult time. The cleanliness and maintenance issues you mentioned are not up to the standards we aim to provide.We truly appreciate you bringing these matters to our attention, and we will investigate the situation thoroughly to ensure that improvements are made in both our housekeeping and maintenance procedures. We are also sorry for the lack of support you received from our team during your stay and will address this with the staff involved.We regret that this experience did not meet your expectations and sincerely hope you will allow us another opportunity in the future to provide you with a much better stay.
酒店回复: Takk for at du delte din tilbakemelding med oss. Vi beklager oppriktig at ditt opphold ikke møtte dine forventninger, og vi setter pris på at du tok deg tid til å gi oss detaljer om din erfaring.Vi er lei for å høre om den dårlige beliggenheten av rommet ditt og forstyrrelsene fra ungdomsgjengen som påvirket din søvn. Dette er ikke den opplevelsen vi ønsker å tilby våre gjester, og vi vil ta tilbakemeldingene dine på alvor.Vår housekeeping-team vil også bli informert om søppelet i korridoren og det løse kummelokket for å sikre at slike problemer blir rettet opp i umiddelbart.Vi setter stor pris på din tilbakemelding, og vi vil jobbe hardt for å forbedre våre tjenester. Vi håper du vil vurdere å gi oss en ny mulighet i fremtiden, slik at vi kan gi deg en bedre opplevelse.Takk igjen for at du tok deg tid til å skrive til oss.
3.0分
情侣出游
原文
翻译提供方：Google
我觉得当你去办理登机手续时，你不被允许进入大楼，你必须通过扬声器与他们交谈，这有点奇怪。
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酒店回复: Thank you for your feedback. We apologize if the check-in process felt unusual. For the safety and security of both our staff and guests during the overnight hours, we have adopted a protocol where check-ins are conducted via speaker. This is a standard practice in many hotels to ensure everyone’s well-being. We appreciate your understanding and hope this helps clarify the situation. We look forward to hosting you again and ensuring you have a more comfortable stay. Please be sure to let our staff know what we can do to ensure that we earn a full 5-star rating from you following your next visit here.
1.0分
其他
原文
翻译提供方：Google
没有餐厅/酒吧，房间里没有广告中说的咖啡或咖啡壶。从 1 到 10，一个大大的 0
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酒店回复: Thank you for sharing your thoughts. We're truly sorry to hear that your stay did not meet expectations. We understand how important amenities like an in-room coffee maker and on-site dining options are for a comfortable experience. We apologize for the confusion regarding the coffee machine, and we'll look into making sure all advertised amenities are properly available for guests. We value your feedback as it helps us improve our services, and we hope to provide a better experience should you choose to stay with us again.
4.0分
其他
原文
翻译提供方：Google
无备注
2.0分
家庭亲子
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Front door was broken, didn't close properly. Room was dirty.
Nasty carpet,nasty tiny bathroom.
Would not recommend this hotel.
We checked out 2 days early after 1 night.
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酒店回复: We are very concerned to hear about your experience and sincerely apologize that your stay did not meet expectations. Cleanliness and maintenance are top priorities for us, and your feedback has been shared with our management and housekeeping teams to address these issues.
1.0分
其他
Room had a broken toilet, lights were broken, bugs(roaches). Fridge didn’t get cold, smelled terrible. Bed was hard, no cushion. Refund requested.
3.0分
商务出差
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The staff was accommodating but a bit drab. The doors on all 4 of the rooms we had did not shut well at all. We were able to open the locked door without our key card, which didn't make us feel very secure.The rooms were cleaned daily. Breakfast consisted of a couple of cereal dispensers in a large club room with a juice machine, not that we expected anything more. Although very convenient, it was very noisy at night from loud traffic. A lot of people were disrespectful around the room doors waking us up several times during the night, both nights of our stay. I'm not complaining, but, I'm not giving praise either.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our staff was accommodating and that your rooms were cleaned daily. We sincerely apologize for the concerns you experienced regarding room security, noise, and breakfast options. Your comments have been shared with our management team as we continue to improve our property and guest experience.
价格实惠，员工热情周到，地理位置优越，值得推荐。
房间里没有WiFi。早餐也不好。
特别是冰箱里的牛奶都不是满的，我们没敢喝。我们告诉前台房间里WiFi不能用，但她没有任何有用的举动。我们只好回房间了。感觉很不好。对于房间里直到明天早上离开都没有WiFi用，我们非常不满意。
伊丽莎白市的酒店数量有限，但他们需要对设施和员工进行重大更新。我 8 点左右入住，去拿食物。我妈妈去用微波炉，发现玻璃底部有彩色液体。我去拿纸巾，虽然马桶座圈像有人打扫过一样掀起来，但却没有一卷卫生纸。我试着给前台打电话，但电话打不通。在网上查到号码，她说你可以下楼拿一些，因为客房服务人员 3 点就离开了。我妈妈下楼报告了这些问题，但我们没有得到道歉，甚至没有得到换房间的提议。我猜她知道另一个房间的情况也好不到哪里去。迷你冰箱上爬着一只蟑螂，里面还放着之前客人的饮料。我妈妈在床头柜上打死了一只蟑螂，我在床上发现了蚂蚁。我当然拍了照片/视频，并向 ******* 报告，他说这是酒店的责任。这是为了参加葬礼而临时决定的旅行，所以我们的房价是不可退款的，但这个房间还是不可接受。我睡在妈妈床上，盖着我车里放着的毯子。我们第二天早上退房了。
糟糕的经历。
我们住的房间位置很差，从房间门（两栋建筑之间的黑暗走廊）约 1 米处可以直接看到砖墙。走廊里有一个盆盖松了，上面设置了一个锥体作为广告。走廊里有垃圾。此外，还有一群年轻人在该地区跑来跑去，制造噪音，导致早上8点之前无法入睡。晚上 03 点。
我觉得当你去办理登机手续时，你不被允许进入大楼，你必须通过扬声器与他们交谈，这有点奇怪。
没有餐厅/酒吧，房间里没有广告中说的咖啡或咖啡壶。从 1 到 10，一个大大的 0
无备注
Front door was broken, didn't close properly. Room was dirty.
Nasty carpet,nasty tiny bathroom.
Would not recommend this hotel.
We checked out 2 days early after 1 night.
Room had a broken toilet, lights were broken, bugs(roaches). Fridge didn’t get cold, smelled terrible. Bed was hard, no cushion. Refund requested.
The staff was accommodating but a bit drab. The doors on all 4 of the rooms we had did not shut well at all. We were able to open the locked door without our key card, which didn't make us feel very secure.The rooms were cleaned daily. Breakfast consisted of a couple of cereal dispensers in a large club room with a juice machine, not that we expected anything more. Although very convenient, it was very noisy at night from loud traffic. A lot of people were disrespectful around the room doors waking us up several times during the night, both nights of our stay. I'm not complaining, but, I'm not giving praise either.