The problem was the pictures don't match the current state of the hotel. Me and my wife were in Greenville celebrating our new marriage and the hotel we thought we were getting was in fact not at all what the pictures insinuate
酒店回复: SORRY FOR THE INCONVENIENCE THIS HAS CAUSED,
2.0分
其他
Very old and loud!
The hotel is out dated. Roomy rooms but old. Very noisy, semi truck running all night.
酒店回复: SORRY FOR INCONVECES
5.0分
其他
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Great price, great location. The room was clean, had a micro and big frig. Miss Kay that checked us in was wonderful. She had answered a message I left, she asked which of two rooms we preferred, she checked on us after check in. Wow.
酒店回复: THANK YOU FOR YOUR FEEDBACK,
3.0分
其他
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Our checking was our biggest issue! When I reserved the room it was for a room with 2 beds the first room they gave us had only 1 bed then they gave us a room with 2 beds but no working air and when they sent maintenance up he said can’t be fixed and acted like we were just gonna have to deal with it after complaining was finally put in a room with working air but the tv did not work by then we were so aggravated we just dealt with no tv on the bright side it had no bugs in the room
酒店回复: SORRY FOR INCONVENIENCE,
1.0分
其他
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Hotel is more run down than it appears online. Checking in in main lobby the temperature was uncomfortably warm. I spoke with hotel management through a thick window with a small opening. There was no amplification of their voices so I to ask many times for them to speak up so I could hear them. Initially they told me the room I reserved was out of order and could I accept another one with less beds. (I had reserved a room with 3 beds). I said no as I only chose this hotel based on the fact that it had this room. After a call to their management they said ok and completed booking me into the original room. On my way out to my car they came running outside and asked me to come back in where the informed my I could not stay in the room as there was a plumbing issue. How this situation had changed in the lat 5 minutes I don't understand. I was finally offered a refund of the room on my credit card which took another 15 minutes and a call to management and consultation with another employee on how to process a return on a credit card. I spent almost 45 minutes all together on this fiasco. No apologies from the staff for not having a room or for the amount of time this all took. I would not recommend this hotel to anyone.
酒店回复: sorry for inconveces,
1.0分
其他
STAY AWAY
Never stay here, no smoke detectors in room, paint everywhere, the pictures they have are not even this hotel, no pool
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酒店回复: Dear Bobby,We appreciate you being our guest recently, but it's unfortunate to hear that your stay was less than ideal. Your feedback about our room and amenities is invaluable since it allows us to improve the guest experience. We apologize for any inconvenience and hope to welcome you back in the future for a better stay in Greenville.
1.0分
家庭亲子
Not property fault but men were outside looking at my 5 yr old daughter. Not safe at all. Ladies were very kind though
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酒店回复: Thank you for bringing this to our attention. We’re very sorry to hear about your experience and completely understand your concern. The safety and comfort of our guests and their families are extremely important to us.Please know that we take situations like this seriously. While the individuals you mentioned were not affiliated with our property, we will be reviewing our security measures and increasing vigilance to help prevent any such concerns in the future.We truly appreciate your kind words about our staff and are glad they made you feel welcome. Your feedback helps us improve, and we hope you’ll consider staying with us again under better circumstances.
4.0分
其他
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Knights Inn Impressive!!
It was worth the price and was very surprised that the bed was the most comfortable to sleep in then some of the more expensive hotels. I have stayed in comfort suites and really all the choice hotels and slept better here then any of those. The staff was really friendly and very welcoming. I will definitely stay here again. I would highly recommend that if you are looking for comfortable bed to have a goodnight sleep in ... then here is the place to go. Great prices too.
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酒店回复: Thank you so much for your kind and thoughtful review! We’re thrilled to hear that you found our beds more comfortable than those in higher-end hotels—it truly means a lot coming from someone with your travel experience. Our team works hard to create a welcoming and restful environment, and your words make it all worthwhile.We’re glad you enjoyed your stay and felt the value was worth it. We look forward to welcoming you back again soon for another great night’s sleep!
2.0分
其他
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The a/c the screen was not properly working the bathtub drain block, bathroom walls damages toilet tank cover loose bathroom floor corners dirty, the bedsheet with smoke smell!!
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酒店回复: Dear Francis,What you have described is far from the experience we want our guests to have. We apologize for any inconvenience. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our team is dedicated to improving for the future, so we'll be sure to look into all of your comments internally and make changes where necessary. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you.
The problem was the pictures don't match the current state of the hotel. Me and my wife were in Greenville celebrating our new marriage and the hotel we thought we were getting was in fact not at all what the pictures insinuate
Very old and loud!
The hotel is out dated. Roomy rooms but old. Very noisy, semi truck running all night.
Great price, great location. The room was clean, had a micro and big frig. Miss Kay that checked us in was wonderful. She had answered a message I left, she asked which of two rooms we preferred, she checked on us after check in. Wow.
Our checking was our biggest issue! When I reserved the room it was for a room with 2 beds the first room they gave us had only 1 bed then they gave us a room with 2 beds but no working air and when they sent maintenance up he said can’t be fixed and acted like we were just gonna have to deal with it after complaining was finally put in a room with working air but the tv did not work by then we were so aggravated we just dealt with no tv on the bright side it had no bugs in the room
Hotel is more run down than it appears online. Checking in in main lobby the temperature was uncomfortably warm. I spoke with hotel management through a thick window with a small opening. There was no amplification of their voices so I to ask many times for them to speak up so I could hear them. Initially they told me the room I reserved was out of order and could I accept another one with less beds. (I had reserved a room with 3 beds). I said no as I only chose this hotel based on the fact that it had this room. After a call to their management they said ok and completed booking me into the original room. On my way out to my car they came running outside and asked me to come back in where the informed my I could not stay in the room as there was a plumbing issue. How this situation had changed in the lat 5 minutes I don't understand. I was finally offered a refund of the room on my credit card which took another 15 minutes and a call to management and consultation with another employee on how to process a return on a credit card. I spent almost 45 minutes all together on this fiasco. No apologies from the staff for not having a room or for the amount of time this all took. I would not recommend this hotel to anyone.
STAY AWAY
Never stay here, no smoke detectors in room, paint everywhere, the pictures they have are not even this hotel, no pool
Not property fault but men were outside looking at my 5 yr old daughter. Not safe at all. Ladies were very kind though
Knights Inn Impressive!!
It was worth the price and was very surprised that the bed was the most comfortable to sleep in then some of the more expensive hotels. I have stayed in comfort suites and really all the choice hotels and slept better here then any of those. The staff was really friendly and very welcoming. I will definitely stay here again. I would highly recommend that if you are looking for comfortable bed to have a goodnight sleep in ... then here is the place to go. Great prices too.
The a/c the screen was not properly working the bathtub drain block, bathroom walls damages toilet tank cover loose bathroom floor corners dirty, the bedsheet with smoke smell!!
物美价廉，很好