酒店回复: Thank you for your review. We sincerely apologize for the issues in your room as this is not the standard we strive for our guests. We truly hope to see you again soon in order to provide a more comfortable stay!
酒店回复: Thank you for your review. We are sorry to hear that your stay did not meet your expectations and we have taken your feedback to the appropriate departments for review. This is not the standard we strive to meet for our guests. We hope to see you again in order to create a more comfortable stay.
5.0分
其他
原文
翻译提供方:Google
独自退休度假!如果你想开车出去玩,这里离海边很近。PDA 太棒了!凯蒂的手真灵。
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酒店回复: Thank you for your amazing review. We are glad to hear that you enjoyed your getaway and hope to celebrate with you again soon.
5.0分
家庭亲子
原文
翻译提供方:Google
干净舒适,但空调的噪音有点烦人。
酒店回复: 非常感谢您的精彩评价!我们很高兴您入住愉快,希望很快能再次见到您!
4.0分
情侣出游
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The decor was lovely and front desk clerk very nice.
The main room light did not function and housekeeping knocked on my door @ 9:30am when checkout isn’t until 11am which was so annoying. Then the housekeeping staff were cackling in the hallway!
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酒店回复: Thankyou for your review. We are glad to hear that you enjoyed your stay. we are sorry to hear about housekeeping but please rest assured we are speaking with the department about this issue to resolve! We hope to see you again soon!
5.0分
情侣出游
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While i didn’t take advantage of the spa, the stay itself was phenomenal. The staff that i interacted with were all very nice. I would absolutely recommend this place if you need a staycation and peace and quiet!
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酒店回复: Thank you so much for your review. We are so glad to hear you enjoyed your stay and we hope to see you again soon!
很棒的精品酒店。员工友好且乐于助人。房间又大又舒服。非常安静,睡得很好。设施齐全。绝对是个不错的选择。
糟糕的商业行为
我因为新冠疫情取消了预订,打电话到酒店后被告知,如果*******打电话过来,鉴于我的情况,他们会退还我预订的主要款项。*******说他们多次尝试打电话,甚至让我一直等待,但始终联系不上任何人。如果你们不打算退款,就直接在电话里说明,不要浪费我的时间,尤其是我当时病得很重。
我太喜欢这里了!我以前因为工作经常跑遍全国,但不得不说,这是我住过的最好的酒店之一。员工非常专业,知识渊博,简直太棒了。从厨房到预订区,酒店各处都能看到经理们的身影。酒店的位置也让这里格外特别。
我一定会再来的。
我对这家酒店的整体质量非常失望。我的房间闻起来像烟灰缸,不仅仅是一点烟味或异味,简直就是烟灰缸!那味道一直挥之不去。我三次要求换浴袍,因为他们特意告诉客人,只要提出要求就可以提供——结果一直没送来。他们也没法给出附近餐厅的任何反馈,但他们推荐了一家不错的酒吧。就像我说的,我很失望,但庆幸我还有地方睡觉。
总的来说,这是一家非常棒的酒店。入住手续办理非常便捷,房间舒适宜人,配有两张双人床,自助早餐美味可口,环境安静,停车免费。酒店在长岛的位置不错,但距离曼哈顿的公共交通设施较远,因此需要自驾。如果我们以后再来这里,我还会选择这家酒店。
房屋和家具不符合我的预期。需要更换或维修。我的淋浴门把手掉了,淋浴排水口上方有个螺丝翘了起来,显然他们想用腻子堵住漏水的地方。以后我肯定不会再住这家了。不过床很棒。
独自退休度假!如果你想开车出去玩,这里离海边很近。PDA 太棒了!凯蒂的手真灵。
干净舒适,但空调的噪音有点烦人。
The decor was lovely and front desk clerk very nice.
The main room light did not function and housekeeping knocked on my door @ 9:30am when checkout isn’t until 11am which was so annoying. Then the housekeeping staff were cackling in the hallway!
While i didn’t take advantage of the spa, the stay itself was phenomenal. The staff that i interacted with were all very nice. I would absolutely recommend this place if you need a staycation and peace and quiet!