The room was stale and musty. The entire facility was tired and outdated; photos were misleading. Complimentary breakfast was cold and not very appetizing. Next time, I'll spend a few more dollars down the street and stay at a much better quality hotel facility.
2.0分
其他
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The room was not properly cleaned and vacuumed.
People were loud in the pool during sleep hours, which disrupted several patrons’ sleep, to the point that someone had to yell at them from one of the rooms.
Breakfast was below average.
2.0分
其他
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This room was really not in good shape. The floors were dirty and the laminate was popping up. The bathroom wasn't clean compared to other times we've stayed here. The front desk was very nice but this room definitely needed some work. Doubt we stay here again sadly.
4.0分
其他
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The room was nice, but upon arrival it was muggy and stuffy and humid. Being able to open the balcony sliding door was very nice and after cooling the room off, it was comfortable. The window curtain had one little crack where it did not cover the window completely, so the morning sun peeked in early, but all in all it was a nice room.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear that you found the room comfortable and enjoyed the added feature of the balcony sliding door—many of our guests appreciate that extra touch.We appreciate your comments regarding the initial room climate and the curtain coverage. Guest feedback like yours helps us fine-tune the details that matter, and we’ll certainly look into the curtain issue to ensure full privacy and light control.We’ve also recently added complimentary breakfast for all guests, which has been very well received, and we hope you’ll get to enjoy it during your next visit. We look forward to welcoming you back soon and providing an even better experience.Team Ramada.
1.0分
情侣出游
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We booked at the Ramada in Austin but decided not to stay after seeing the conditions. The front desk was poorly managed and even had issues with our room key. The entire property smelled old and dirty, and the room itself was unacceptable — unclean, with the bed left messy. We didn’t feel safe or comfortable, so we left immediately and checked into another hotel that was clean and well-kept. Strongly not recommended.
1.0分
情侣出游
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This property claims non-smoking. However, they allow smoking on the small 3 width balconies. So, many people smoked and this would fill our room with their smoke. Therefore, we could not open our balcony doors or use the balcony. The staff did nothing about it.
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酒店回复: Thank you for taking the time to share your experience. We want to clarify that smoking is not permitted on the balconies; however, we do have designated outdoor smoking areas on the property to accommodate our guests who smoke.We understand how important a comfortable, smoke-free environment is for all our guests, and we remain committed to maintaining a clean and pleasant atmosphere throughout the hotel.Your feedback is valuable as it helps us review and improve our practices.Caring for our guests is our top priority. We are also excited to share that we now offer complimentary breakfast with every stay—a feature many guests have truly enjoyed. We would be happy to welcome you back and provide the experience you expected.Best Regards,Team Ramada.
在我的房间里发现了蟑螂——酒店没有提供任何补偿。总的来说，这个地方需要好好翻新一下了。
很好，品质没得说！自从在这买过券以后好像上瘾一样，每周来这找优惠的活动！
那里的服务和态度都非常好，特别是经理Ana。
坏的
The room was stale and musty. The entire facility was tired and outdated; photos were misleading. Complimentary breakfast was cold and not very appetizing. Next time, I'll spend a few more dollars down the street and stay at a much better quality hotel facility.
The room was not properly cleaned and vacuumed.
People were loud in the pool during sleep hours, which disrupted several patrons’ sleep, to the point that someone had to yell at them from one of the rooms.
Breakfast was below average.
This room was really not in good shape. The floors were dirty and the laminate was popping up. The bathroom wasn't clean compared to other times we've stayed here. The front desk was very nice but this room definitely needed some work. Doubt we stay here again sadly.
The room was nice, but upon arrival it was muggy and stuffy and humid. Being able to open the balcony sliding door was very nice and after cooling the room off, it was comfortable. The window curtain had one little crack where it did not cover the window completely, so the morning sun peeked in early, but all in all it was a nice room.
We booked at the Ramada in Austin but decided not to stay after seeing the conditions. The front desk was poorly managed and even had issues with our room key. The entire property smelled old and dirty, and the room itself was unacceptable — unclean, with the bed left messy. We didn’t feel safe or comfortable, so we left immediately and checked into another hotel that was clean and well-kept. Strongly not recommended.
This property claims non-smoking. However, they allow smoking on the small 3 width balconies. So, many people smoked and this would fill our room with their smoke. Therefore, we could not open our balcony doors or use the balcony. The staff did nothing about it.