酒店回复: Dear Patrick,Thank you for taking the time to share your feedback. We appreciate your recognition of our affordability and regret that certain aspects of your stay did not meet expectations. Your observations are valuable, and we are committed to making necessary improvements to provide a more pleasant experience. We sincerely apologize for any discomfort and will use your insights to enhance the overall quality of our accommodations. We hope to welcome you again in the future, where we aim to provide a more comfortable and satisfying stay. Sincerely,Hotel Management
酒店回复: Dear Guest, We sincerely apologize for the frustration and disappointment caused by your recent experience. We understand how upsetting it must have been to lose a prepaid reservation due to a missed check-in and not be able to recover the funds. Your feedback has been shared with our team for prompt resolution. We hope you will consider giving us another opportunity in the future to provide you with the quality and service you deserve.Sincerely,Hotel Management
酒店回复: Dear Angel,We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been not to have the necessary kitchen items available, especially after a long drive. The situation you described does not reflect the level of service we strive to provide, and we regret any miscommunication or discomfort caused. Your concerns regarding staff interactions and service will be addressed internally to prevent similar experiences in the future. While we cannot change your past stay, we truly appreciate your feedback and will use it to improve. We hope you might consider giving us another chance to provide you with a better and more seamless experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with your suite's cleanliness and upkeep. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
酒店回复: Dear Guest,Thank you for sharing your experience. We regret to hear that your stay did not meet expectations and sincerely apologize for the discomfort and inconvenience caused. Your feedback is taken seriously and has been shared with the appropriate teams for follow-up. While we understand your disappointment, we remain committed to making necessary improvements. We hope to have another opportunity in the future to provide a visit that reflects our standards of care.Sincerely,Hotel Management
3.0分
其他
原文
翻译提供方：Google
感觉就像一间医院的病房，墙上满是指纹和肥皂污渍。感觉非常宽敞、自由……最棒的是……临床病房。
展开
酒店回复: Dear Cyn, Thank you for your feedback and for staying with us. We are glad you found some aspects of the space to your liking, though we regret that the overall atmosphere did not provide the level of comfort you expected. Please accept our apologies for any shortcomings you encountered. Your comments are important to us, and we hope to welcome you back in the future for a more pleasant and inviting experience.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
入住时间比我预期的要长，退房还行。床上用品很舒服。
2.0分
其他
原文
翻译提供方：Google
尚未退款
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We apologize for the delay in processing your refund, and we understand how frustrating this situation must be. Please know that we are looking into this matter and will ensure it is resolved as quickly as possible. Your satisfaction is important to us, and we appreciate your patience. We hope to welcome you back in the future for a more seamless experience.Sincerely,Hotel Management
3.0分
商务出差
展开
No staff ….. budget hotel…
We had to obtain trash can and TP and aroma from smokers outside wafted up to room ever day. Needs new carpet but pleasant for a budget hotel… no expectations except price validated what was purchased. Limited staff, but they were helpful.
展开
酒店回复: Dear Pamela, Thank you for taking the time to share your feedback with us. We apologize for the limited staffing and understand how this affected your stay. The unwanted smell from outside was also an unfortunate disruption, and we regret the impact it had on your comfort. Moreover, we appreciate your suggestion and understanding regarding the carpet and have taken note of all your concerns. Despite these challenges, we’re glad our team was able to assist you and that the overall value met your expectations. Your feedback is invaluable to us, and we hope to provide an even better experience on a future visit.Sincerely,Hotel Management
1.0分
其他
展开
Do not stay here.
Terrible, dirty, hallways and rooms smelled.
No hair dryer, no tissues, towels dingy and smelled. Carpet filthy. Chair had stains and unknown marks, moldy shower curtain.
Front desk clerk was very nice for our late check-in and very helpful.
展开
酒店回复: Dear John, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure that such lapses do not happen again. On a positive note, we’re glad to hear that our front desk clerk provided helpful and friendly service during your late check-in. We hope you will consider giving us another opportunity to offer a much-improved stay in the future.Sincerely,Hotel Management
价格合适，但那里的一切显然都用得很频繁。床单看起来已经过了更换期，地毯很粗糙，非地毯区域黏糊糊的，家具有缺口，水味也有点怪。同一个楼梯间里至少有一只死蟑螂，已经呆了两天了。如果你只是来这里工作的话，还可以，但我可不想和家人住在那里。
我错过了周一的入住时间，所以周二才去办理入住。他们说我周一的预订没有入住，必须重新办理。他们从我的预付预订中提现并扣款。我尝试联系Expidia寻求帮助，他们也联系了酒店，询问是否可以退款，但由于酒店政策，我没能成功。
没有餐具的小型厨房毁了我们的住宿体验
我们选择这家酒店是因为它有小厨房。然而，经过17个小时的车程醒来后，我试图做饭，却发现没有餐具、盘子、锅碗瓢盆或杯子。我被告知要到第二天才能拿到。我解释了我的不满之后，他们威胁我晚上9点就不入住了。我打电话给客服（因为威胁我的是经理“Sharon”），试图安排我搬到弗吉尼亚海滩的一家酒店，却被告知只有她才能安排，否则我会退款。Sharon拒绝了这两个选择，所以我不得不出去给家人买快餐。第二天早上退房时，我向工作人员解释了我晚上的情况，他们道了歉，并说这是夜班工作人员的正常行为。但我没有收到退款，而且也没有采取任何措施来解决这个问题。以后不会再预订这家酒店了。
房间不干净。毛巾也不干净。床上和淋浴间里有头发，我表示两者都没有清理。房间里还有我之前入住的人留下的垃圾。我们把垃圾放在房间外面，等着客房服务人员来收。我们住了四天，从来没见过客房服务人员。我们只在一楼见过客房服务人员。
不会再住这里了
不会再住这里了。这里臭气熏天，环境糟糕透了。我们能听到周围的一切动静，窗帘甚至都挂不上了，都快掉下来了。一切都很脏。
感觉就像一间医院的病房，墙上满是指纹和肥皂污渍。感觉非常宽敞、自由……最棒的是……临床病房。
入住时间比我预期的要长，退房还行。床上用品很舒服。
尚未退款
No staff ….. budget hotel…
We had to obtain trash can and TP and aroma from smokers outside wafted up to room ever day. Needs new carpet but pleasant for a budget hotel… no expectations except price validated what was purchased. Limited staff, but they were helpful.
Do not stay here.
Terrible, dirty, hallways and rooms smelled.
No hair dryer, no tissues, towels dingy and smelled. Carpet filthy. Chair had stains and unknown marks, moldy shower curtain.
Front desk clerk was very nice for our late check-in and very helpful.