酒店回复: Dear Denise,Thank you for sharing your feedback with us. We’re glad to hear that your room was clean and provided a restful stop after a long day of driving. We also appreciate your understanding regarding the design of our reception area—it is in place for the safety and security of our staff and guests. However, we certainly understand how this might have made you feel uneasy upon arrival, and we will consider your comments as we look for ways to improve our guest experience.Best Regards,Management Team
酒店回复: Dear Matthew,Thank you for sharing your experience with us. We sincerely apologize for the discomfort you encountered during your stay, particularly with the lingering smoke and moldy odors in your room. We understand how unpleasant this must have been and regret that it impacted your overall comfort. Our team is working diligently to address these issues and ensure that all of our non-smoking rooms meet the highest standards. We will also have our maintenance team attend to the issue with the bathroom sink to prevent this from happening again in the future. We appreciate your honesty and are sorry that your stay was not as comfortable as it should have been. Your feedback is invaluable to us as we strive to improve, and we hope you’ll consider giving us another opportunity in the future.Sincerely,Management Team
5.0分
其他
原文
翻译提供方：Google
我知道那里住着带着孩子的人，甚至还有吸烟者和名声可疑的人
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酒店回复: Dear Billy,Thank you for your feedback. We strive to provide a safe and welcoming environment for all of our guests, including extended-stay residents. We take concerns about safety and guest experience seriously and appreciate you bringing this to our attention. If there was anything specific that made you uncomfortable during your stay, we would appreciate the opportunity to address it directly. Best Regards,Management Team
3.0分
其他
原文
翻译提供方：Google
没有什么
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酒店回复: Dear Alain,Thank you for your time and valuable review of your recent stay with us. We are thrilled and truly appreciate your support and trust. Your review motivates us and serves as a constant reminder of why we love what we do. We will continue to provide exceptional experiences to make every stay with us remarkable. We look forward to being your preferred choice for your stay in the future.Best Regards,Management Team
2.0分
其他
原文
翻译提供方：Google
地毯脏了有异味
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酒店回复: Dear Cesar,We apologize for the inconvenience caused due to the odor issue. Rest assured, we will take immediate steps to fix the situation and make sure thorough cleaning procedures are followed. We wish to see you soon for a better stay.Sincerely,Management Team
5.0分
其他
Clean room | Staff | Parking| Air conditioning 👌
How safe was the parking area? How soothing was the room condition?
2.0分
其他
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After, ordering this online, from reading other reviews, I was diasappointed, enough to tell him, they could keep whatever I paid, I would go someplace else, he offered to fix it. The first room the lock on the door was missing 3 screws, the second room looked renovated, DEFINITELY compared to the previous room. The coffee packet, the creamer and sugar packets were hard, the Styrofoam cups were not wrapped, just placed there. There was a sign on the door, in the lobby saying, BREAKFAST NO LONGER BEING SERVED. I said, this is/was my last time doing that, I'll pay the extra $40 & go someplace else.
1.0分
其他
Not what was in the description very old pictures and ratings definitely sketchy but nice staff and people rooms not so much reminder 🙄 80s
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酒店回复: Dear Katina,Thank you for sharing your feedback with us. We are glad to hear that you found our staff to be friendly and welcoming, as providing warm hospitality is very important to us. We do regret, however, that the overall condition of the rooms and the accuracy of online descriptions did not meet your expectations. Your comments are valuable and will be reviewed with our team as we continue working on improvements to better reflect the experience our guests can expect. We appreciate your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Management Team
3.0分
家庭亲子
The price is OK compared to others. However, the room's AC won't cool the entire room. It's uncomfortable when we stay there overnight.
1.0分
情侣出游
Key card didnt work. Room was dirty. Smelled of smoke. Pot smell from other doors. Bathroom durty amd missing air vent.
接待处，接待处位于入口处的储藏室，这让我们到达时感到内疚。 我明白这是为了员工的安全。 但从你到达的那一刻起，你就感觉不太安全。 其余的都很好：浴室很干净，水槽区也很干净。 2张非常干净的床。 经过一天 16 小时的旅途后，114 房间是一个非常能让我们恢复活力的地方。
无烟房闻起来有烟味，大概是因为在成为无烟房之前，这里曾吸过好几年烟。房间里还有霉味。一进房间，就会闻到一股非常刺鼻的气味，会弄脏你的衣服和所有物品。每天早上在那个房间里醒来，喉咙痛，痒，感觉不舒服。浴室水槽一直在流水，从不关。给 2 星，因为情况肯定会更糟。但在这里，一分钱一分货。
我知道那里住着带着孩子的人，甚至还有吸烟者和名声可疑的人
没有什么
地毯脏了有异味
Clean room | Staff | Parking| Air conditioning 👌
How safe was the parking area? How soothing was the room condition?
After, ordering this online, from reading other reviews, I was diasappointed, enough to tell him, they could keep whatever I paid, I would go someplace else, he offered to fix it. The first room the lock on the door was missing 3 screws, the second room looked renovated, DEFINITELY compared to the previous room. The coffee packet, the creamer and sugar packets were hard, the Styrofoam cups were not wrapped, just placed there. There was a sign on the door, in the lobby saying, BREAKFAST NO LONGER BEING SERVED. I said, this is/was my last time doing that, I'll pay the extra $40 & go someplace else.
Not what was in the description very old pictures and ratings definitely sketchy but nice staff and people rooms not so much reminder 🙄 80s
The price is OK compared to others. However, the room's AC won't cool the entire room. It's uncomfortable when we stay there overnight.
Key card didnt work. Room was dirty. Smelled of smoke. Pot smell from other doors. Bathroom durty amd missing air vent.