Staff was very friendly. I was concerned initially when I wasn’t able to get anyone on the phone. I wish the message when you call the number from the website would just direct you to the number to get a person or say the phone number on the message. You have to pull up your email confirmation to find a phone number.
The room was pretty clean. However there was a bit of dirt and dust on the floors in the corners. Bathrooms could definitely benefit from an upgrade but overall had everything I needed for a night.
I had to walk around for a good 10 minutes trying to find the ice machine before finally going to the pub to get some. Bartender was very friendly and quick to help.
I love the quaintness and character of the place. So cute. Felt like something in a movie set. Very nostalgic. I loved being able to park directly in front of my room. So convenient!
Coffee in my room was good but the creamer was probably over 10 years old. I would have loved to have real cream for coffee in the lobby.
Great stay overall. Will be back next time I’m visiting family in Albany. We’d much rather spend money to a local business than a Hilton or Hampton, or big corporation.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad you enjoyed the charm of the property, friendly service, and convenient parking. We appreciate your notes about the dust, older bathroom, and coffee supplies, and we’ll address these areas. We’re happy you had a great stay overall and look forward to welcoming you back next time you’re in Albany.
3.0分
情侣出游
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Door to room was damaged. Breakfast consisted of cereal and milk. Cream packets for coffee were old and dried into a flat solid square in its packet. All coffee was awful. Mattress was broken down on one side. Electrical outlets are few and hard to find. Furniture and bathroom facilities are worn and need to be upgraded. Running the AC unit was necessary to mask the sound of a band that played for hours near the front of the property.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay. This is not the standard we aim to provide, and we will be addressing all of these concerns with our maintenance and housekeeping teams to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a much better experience in the future.
2.0分
其他
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This hotel needs a major upgrade it's really outdated with amenities,cleaning, dripping faucets, staff was friendly but the description of the rooms were not accurate needs upgraded immediately
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad our staff was friendly, but we sincerely apologize that the room condition and amenities did not meet expectations. Your comments regarding outdated features, cleaning, and maintenance issues are important, and we will review them with our team as we plan improvements. We appreciate you bringing this to our attention.
5.0分
其他
Very nice room, clean & roomy with a very comfortable king size bed with fresh clean smelling sheets and a sofa.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your clean, spacious room with the comfortable king-size bed, fresh sheets, and sofa. We appreciate you staying with us and hope to welcome you back soon.
5.0分
情侣出游
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This used to be the premier accommodation site in Albany, and retains its 1960's charm. The staff are friendly and the rooms adequate. The only downside is the continental breakfast, which could be a bit more diverse.
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酒店回复: Dear Guest,Thank you for sharing your feedback! We’re delighted to hear that you appreciated the hotel’s classic charm and our friendly staff. We also value your comments about the continental breakfast — we’ll review our options to see how we can add more variety for our guests. We hope to welcome you again soon.
5.0分
情侣出游
Rooms are a bit dated, but always a great time here. Staff is welcoming and very helpful!
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you consistently have a great time and appreciate our welcoming staff. We also value your note about the rooms and will keep it in mind for future updates. We look forward to your next visit.
4.0分
其他
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Love the old school motel where you park outside your door. It makes moving in and moving out quicker. The floors were nice (not carpet). There were little shampoos and conditioners.
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酒店回复: Dear Guest,Thank you for your wonderful feedback! We’re glad you appreciated the classic convenience of parking right outside your door and enjoyed the clean flooring and thoughtful amenities. It’s great to know that the little details like the shampoos and conditioners added to your comfort. We look forward to welcoming you back for another easy and pleasant stay.
3.0分
其他
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The remodeling was best my room refrigerators outside and paint and other items. I didn’t like being shoved to the back of the hotel neither and the frig wasn’t plugged in. The light near the bed didn’t work as well I had to unplug the microwave to plug up the brand new frig. It was an inconvenience to us.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the room and the issues with the refrigerator, lighting, and microwave. It's disappointing to hear that your room location and amenities did not meet your expectations. We will address these concerns with our team to ensure better service and functionality in the future. We appreciate you bringing this to our attention and hope to offer you a more comfortable stay next time.
1.0分
商务出差
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Employees did not check in due to unsafe location and dirty. We tried to cancel the stay and they still charged us for the entire stay when we didn't even stay for 20min. Bunch of thieves. I will never use ******* again and stay away from this property. Been a loyal customer for years booking hotels multiple times pr month for business but I will never ******* them again.
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酒店回复: Dear Guest,We take feedback like this seriously and encourage you to reach out to our team directly to resolve the your issue. We appreciate your loyalty and hope that this experience doesn’t deter you from future bookings with us, and we’d like to make things right for you.
一切都很好，游泳池很漂亮。除了停车场里的那只公鸡，它经常会把你吵醒。
Staff was very friendly. I was concerned initially when I wasn’t able to get anyone on the phone. I wish the message when you call the number from the website would just direct you to the number to get a person or say the phone number on the message. You have to pull up your email confirmation to find a phone number.
The room was pretty clean. However there was a bit of dirt and dust on the floors in the corners. Bathrooms could definitely benefit from an upgrade but overall had everything I needed for a night.
I had to walk around for a good 10 minutes trying to find the ice machine before finally going to the pub to get some. Bartender was very friendly and quick to help.
I love the quaintness and character of the place. So cute. Felt like something in a movie set. Very nostalgic. I loved being able to park directly in front of my room. So convenient!
Coffee in my room was good but the creamer was probably over 10 years old. I would have loved to have real cream for coffee in the lobby.
Great stay overall. Will be back next time I’m visiting family in Albany. We’d much rather spend money to a local business than a Hilton or Hampton, or big corporation.
Door to room was damaged. Breakfast consisted of cereal and milk. Cream packets for coffee were old and dried into a flat solid square in its packet. All coffee was awful. Mattress was broken down on one side. Electrical outlets are few and hard to find. Furniture and bathroom facilities are worn and need to be upgraded. Running the AC unit was necessary to mask the sound of a band that played for hours near the front of the property.
This hotel needs a major upgrade it's really outdated with amenities,cleaning, dripping faucets, staff was friendly but the description of the rooms were not accurate needs upgraded immediately
Very nice room, clean & roomy with a very comfortable king size bed with fresh clean smelling sheets and a sofa.
This used to be the premier accommodation site in Albany, and retains its 1960's charm. The staff are friendly and the rooms adequate. The only downside is the continental breakfast, which could be a bit more diverse.
Rooms are a bit dated, but always a great time here. Staff is welcoming and very helpful!
Love the old school motel where you park outside your door. It makes moving in and moving out quicker. The floors were nice (not carpet). There were little shampoos and conditioners.
The remodeling was best my room refrigerators outside and paint and other items. I didn’t like being shoved to the back of the hotel neither and the frig wasn’t plugged in. The light near the bed didn’t work as well I had to unplug the microwave to plug up the brand new frig. It was an inconvenience to us.
Employees did not check in due to unsafe location and dirty. We tried to cancel the stay and they still charged us for the entire stay when we didn't even stay for 20min. Bunch of thieves. I will never use ******* again and stay away from this property. Been a loyal customer for years booking hotels multiple times pr month for business but I will never ******* them again.