酒店回复: Dear DEMIÁN,We sincerely apologize for your experience.  Cleanliness and guest satisfaction are of utmost importance to us, and we're truly sorry that we fell short during your stay.  We understand your frustration regarding the room condition and your decision to leave early. Your feedback is valuable, and we will work diligently to improve the cleanliness and overall experience for future guests.  Thank you for bringing this to our attention.Sincerely,Bay Area Inn & Suites Management

酒店回复: Dear Rodrigo,Thank you for your feedback.  We’re truly sorry to hear about the issues you experienced during your stay.  What you described is not the standard we strive to maintain, and we understand how disappointing that must have been.  Your concerns about cleanliness and maintenance have been shared with our team for immediate attention.  We’re also looking into ways to improve our parking area to ensure guest vehicles feel more secure.  We value your input and hope for the opportunity to provide a better experience in the future.Sincerely,Bay Area Inn & Suites Management

酒店回复: Dear Francisco,Thank you so much for your excellent feedback!We are absolutely delighted to hear that you enjoyed your stay, and especially that you valued our commitment to being very clean and smoke-free. These are two of our highest priorities, and our team works diligently to ensure a fresh and comfortable environment for all our guests.Knowing that these aspects were what you liked the most is incredibly rewarding for us.It was a pleasure to have you, and we look forward to welcoming you back for another spotless stay in the future.Thank You,Bay Area Inn & Suites Management