Lots of paint chipping and peeling avove the shower, no working shower vent fan, broken door safety catch, mattress overdue for replacement
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Meridian. I am so sorry to hear about the issues you experienced with the paint, shower vent, door catch, and mattress during your stay. We strive to maintain a high standard of quality in our rooms, and it's clear we fell short of that.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,AnnRed Roof ManagementRediResponse Specialist
3.0分
商务出差
Pet area was fine. It was dirty under the beds. Pool was not open and it said breakfast and there was none. Water was leaking from frig.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Meridian. We are glad that the pet area met your expectations. However, it is regrettable to hear that the situation you may have observed with the pool and the water you mentioned fell short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
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The problem isn't the hotel, the problem is your ******* you lied and claimed the hotel cancelled my reservation when in fact you never sent it and I paid for my room out of my own pocket and now you're making me wait for you to refund my money because of your incompetent I didn't get a room until late into the night and I'm very, very upset with your company!!!!😡😡😡😡😡😡
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Meridian. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible concern you may have encountered with your reservation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
其他
Dirty
Sheets and comforters were stained. Pulled sheets off to check for bed bugs and mattresses were dirty. We left due to cleanliness.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Meridian. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the situation you described.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,PrincessRed Roof Management RediResponse Specialist
1.0分
商务出差
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Dirty everywhere, the bed sheets is not changing the floor dirty, is like ****** there .. I sleep with my clothes … the rate high for that motel not hotel .. my opinions don’t try this place .. I hope so the manager and owner to see this message!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Meridian. I am deeply sorry to hear about the unacceptable conditions you experienced during your stay. Your description of the cleanliness issues and the discomfort you felt is truly concerning. Please accept our sincere apologies for this.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
Room dirty and in dis repair. Staff polite but overall wouldn’t go back
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Meridian. We sincerely apologize that your room was not up to your standards and that you encountered issues with its condition. We strive to provide a comfortable and well-maintained environment for all our guests. Your comments regarding the staff's politeness are appreciated.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
情侣出游
There were bugs dirty old food leftover in our room and there were multiple incidents of indecent exposure from people staying there
2.0分
情侣出游
Price is the only good thing about the place, place needs some regular upkeep. Wall sockets open and the rooms we stayed in the doors were hard to latch.
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酒店回复: Dear James, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Meridian. I was glad to read our rates were affordable. However, you indicated some upkeep was needed and the doors were faulty. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-leeRed Roof Management RediResponse Specialist
1.0分
其他
I asked for a non-smoking room, but it definitely smells like smoke. It’s definitely dirty and kind of sus.
3.0分
其他
Pool☹️
Pictures of property shows a pool in which I have one with a tarp of it or no water
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酒店回复: Dear Tracey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Meridian. We do acknowledge your thoughts in regard to the pool. We value your feedback as for this matter. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,DevineRed Roof ManagementRediResponse Specialist
Lots of paint chipping and peeling avove the shower, no working shower vent fan, broken door safety catch, mattress overdue for replacement
Pet area was fine. It was dirty under the beds. Pool was not open and it said breakfast and there was none. Water was leaking from frig.
The problem isn't the hotel, the problem is your ******* you lied and claimed the hotel cancelled my reservation when in fact you never sent it and I paid for my room out of my own pocket and now you're making me wait for you to refund my money because of your incompetent I didn't get a room until late into the night and I'm very, very upset with your company!!!!😡😡😡😡😡😡
Dirty
Sheets and comforters were stained. Pulled sheets off to check for bed bugs and mattresses were dirty. We left due to cleanliness.
Dirty everywhere, the bed sheets is not changing the floor dirty, is like ****** there .. I sleep with my clothes … the rate high for that motel not hotel .. my opinions don’t try this place .. I hope so the manager and owner to see this message!!
Room dirty and in dis repair. Staff polite but overall wouldn’t go back
There were bugs dirty old food leftover in our room and there were multiple incidents of indecent exposure from people staying there
Price is the only good thing about the place, place needs some regular upkeep. Wall sockets open and the rooms we stayed in the doors were hard to latch.
I asked for a non-smoking room, but it definitely smells like smoke. It’s definitely dirty and kind of sus.
Pool☹️
Pictures of property shows a pool in which I have one with a tarp of it or no water