酒店回复: Estimado Olman,Lamentamos profundamente que su experiencia no haya sido satisfactoria. La limpieza y la comodidad de nuestros huéspedes son una prioridad, y este tipo de situaciones no refleja nuestros estándares. Agradecemos que nos haya informado sobre el incidente y tomaremos medidas inmediatas para investigar y abordar este problema.Esperamos poder brindarle una mejor experiencia en el futuro.Atentamente,El equipo de Bonita Lakes Inn By OYO Meridian
酒店回复: Hi, Bennie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava
1.0分
情侣出游
Very filthy nasty room. Sheets were dirty. Floors were dirty. Everything was filthy. Nothing like the pictures. AC/heat did not work.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your stay. It is concerning to hear about the cleanliness issues and the non-functional AC/heat in your room. This is not the standard we strive to uphold, and we are taking immediate steps to address these concerns with our team.We also apologize for the discrepancy between the room's appearance and the pictures. Your feedback is invaluable in helping us improve our services, and we would like to make it right. Please reach out to our customer service team so we can discuss how to enhance your experience with us.Thank you for bringing these matters to our attention.Sincerely, Team OYO
1.0分
其他
The room was disgusting. No comforter, sheets dirty, refrigerator rusted, microwave nasty and Manager was very rude.
展开
酒店回复: Dear Debbie,Thank you for sharing your feedback. We apologize that your stay at Bonita Lakes Inn by Capital O Meridian I20 did not meet your expectations. Your comments regarding cleanliness and service are being reviewed to ensure improvements.Warm regards,EvaBonita Lakes Inn by Capital O Meridian I20
1.0分
其他
展开
First off the place is a dump. The office is nothing like the picture. The room was disgusting, filthy , and it smelled like urine
The beds had no spread and the sheets looked dirty
I didn’t even stay, I couldn’t
I took some pictures , but I spent the night with a friend. The air conditioning was so nasty I would be scared to Breathe that
I can’t believe they can charge for these rooms. So I lost 40$
1.0分
其他
展开
Yes, the room was very affordable! Yes, our dogs were allowed to stay for a more than reasonable fee. There is only one other almost positive thing I can say.... The one cleaning lady was literally doing the best with what she had to work with.
I wasn't expecting much, considering what I paid to stay 2 nights. But the conditions were beyond poor!!
1.0分
商务出差
I was never able to check in. No one answered. I called the number listed on the reservation and got an automated message.
1.0分
其他
展开
They required an extra 50 dollar deposit but none of the staff is allowed to refund the deposit. It’s been almost a month since my stay and I still don’t have it back. STAY AWAY!!
展开
酒店回复: Dear David,Thank you for sharing your feedback regarding your stay at Bonita Lakes Inn by Capital O Meridian I20. We sincerely apologize for the delay in your deposit refund and understand how frustrating this situation must be.Sincerely,EvaBonita Lakes Inn by Capital O Meridian I20
1.0分
商务出差
展开
The floor wasn’t vacuumed there was a leak in the ceiling in the bathroom there was no towels took me 3x going to the office for someone to answer to get towels. The office said it was opened till 10 but was closed you had to go the window. The sheets on one side had drips of blood. No phone in the room to even call room service to get towels. The hotels needs to be demolished and start from scratch. The room had fleas on top of everything. The worst hotel in my life that I ever stayed in. Never never again.
展开
酒店回复: Dear Adrienne,Thank you for taking the time to share your experience at Bonita Lakes Inn by Capital O Meridian I20. We are deeply sorry for the multiple issues you encountered during your stay. This is far below the standard we strive to provide, and we sincerely apologize for the inconvenience and discomfort caused.Your feedback has been shared with our management team to ensure immediate corrective actions are taken. We truly regret that your experience was so unsatisfactory and hope you will allow us the opportunity to restore your trust in the future.Sincerely,EvaBonita Lakes Inn by Capital O Meridian I20
2.0分
情侣出游
展开
I was put in the hottest room possible on the second floor. The antiquated AC was doing all it could but never really cooled off the room. The desk cleared charged me a $50 deposit, which I haven't gotten back yet after 2 days! The driveway around the entire building looks like bombed out northern Germany circa 1945.
展开
酒店回复: Dear Darryl,Thank you for your feedback and for staying at Bonita Lakes Inn By OYO Meridian. We're very sorry to hear about the discomfort you experienced with the room temperature and the condition of the property.We also understand your concern regarding the deposit — it typically takes a few business days to process, but we’d be happy to look into the status for you. Please feel free to contact us directly so we can assist further.We appreciate you bringing these issues to our attention, and we’re committed to making improvements.Sincerely,Bonita Lakes Inn By OYO Meridian Team
毯子上有一块看起来像血迹的污渍。
恶心！！！！！！
快逃，别走，从这个肮脏的“蟑螂车”酒店逃走！！！这个无烟房间的浴缸和床单上有烟头烫过的痕迹。夏天这么热，空调几乎不吹，要到早上才能凉快下来。浴帘很脏，墙上满是字迹、手印和脚印。门被踢开了，没有修好。这真是糟糕透顶。它怎么能有 6.0/10 的评分？？？？
Very filthy nasty room. Sheets were dirty. Floors were dirty. Everything was filthy. Nothing like the pictures. AC/heat did not work.
The room was disgusting. No comforter, sheets dirty, refrigerator rusted, microwave nasty and Manager was very rude.
First off the place is a dump. The office is nothing like the picture. The room was disgusting, filthy , and it smelled like urine
The beds had no spread and the sheets looked dirty
I didn’t even stay, I couldn’t
I took some pictures , but I spent the night with a friend. The air conditioning was so nasty I would be scared to Breathe that
I can’t believe they can charge for these rooms. So I lost 40$
Yes, the room was very affordable! Yes, our dogs were allowed to stay for a more than reasonable fee. There is only one other almost positive thing I can say.... The one cleaning lady was literally doing the best with what she had to work with.
I wasn't expecting much, considering what I paid to stay 2 nights. But the conditions were beyond poor!!
I was never able to check in. No one answered. I called the number listed on the reservation and got an automated message.
They required an extra 50 dollar deposit but none of the staff is allowed to refund the deposit. It’s been almost a month since my stay and I still don’t have it back. STAY AWAY!!
The floor wasn’t vacuumed there was a leak in the ceiling in the bathroom there was no towels took me 3x going to the office for someone to answer to get towels. The office said it was opened till 10 but was closed you had to go the window. The sheets on one side had drips of blood. No phone in the room to even call room service to get towels. The hotels needs to be demolished and start from scratch. The room had fleas on top of everything. The worst hotel in my life that I ever stayed in. Never never again.
I was put in the hottest room possible on the second floor. The antiquated AC was doing all it could but never really cooled off the room. The desk cleared charged me a $50 deposit, which I haven't gotten back yet after 2 days! The driveway around the entire building looks like bombed out northern Germany circa 1945.