酒店回复: Estimado Olman,Lamentamos profundamente que su experiencia no haya sido satisfactoria. La limpieza y la comodidad de nuestros huéspedes son una prioridad, y este tipo de situaciones no refleja nuestros estándares. Agradecemos que nos haya informado sobre el incidente y tomaremos medidas inmediatas para investigar y abordar este problema.Esperamos poder brindarle una mejor experiencia en el futuro.Atentamente,El equipo de Bonita Lakes Inn By OYO Meridian
酒店回复: Hi, Bennie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava
2.0分
情侣出游
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I was put in the hottest room possible on the second floor. The antiquated AC was doing all it could but never really cooled off the room. The desk cleared charged me a $50 deposit, which I haven't gotten back yet after 2 days! The driveway around the entire building looks like bombed out northern Germany circa 1945.
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酒店回复: Dear Darryl,Thank you for your feedback and for staying at Bonita Lakes Inn By OYO Meridian. We're very sorry to hear about the discomfort you experienced with the room temperature and the condition of the property.We also understand your concern regarding the deposit — it typically takes a few business days to process, but we’d be happy to look into the status for you. Please feel free to contact us directly so we can assist further.We appreciate you bringing these issues to our attention, and we’re committed to making improvements.Sincerely,Bonita Lakes Inn By OYO Meridian Team
1.0分
商务出差
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I have pictures of this place. Unhealthy to stay at this place. This location should be shut down. The search online is deceiving. Room 116 should be boarded up. I opened the door and couldn't believe that ******* would have this place on there list. Please contact me ASAP regarding this place. It was dirty, smelly, electrical plugs on the floor, bed linen was nasty with spots, towels already used etc.
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酒店回复: Dear Barbara,Thank you for bringing this to our attention. We’re truly sorry to hear about your experience at Bonita Lakes Inn By OYO Meridian. The conditions you described are unacceptable and not reflective of the standards we aim to uphold.We take your feedback very seriously and would appreciate the opportunity to review the photos and discuss your concerns further. Please contact us directly at your earliest convenience so we can investigate and take the necessary actions.Sincerely,Bonita Lakes Inn By OYO Meridian Team
2.0分
其他
when i got there they gave me a dirty room , second room fridge wasn’t working ! the place is not clean at all !
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酒店回复: Dear ZaMaya,We sincerely apologize for the issues you encountered during your stay at Bonita Lakes Inn By OYO Meridian. Providing a clean and comfortable environment is very important to us, and we regret that we fell short. We are taking your feedback seriously and working to improve our services.Thank you for bringing this to our attention.Best regards,TimBonita Lakes Inn By OYO Meridian
1.0分
情侣出游
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The room was very nasty i had roaches crawling i had gotten some food sat it down for a min went pick bk up a roach was all on it..also the refrigerator had a hunk of ice inside wasnt cooling anything spots on bedding tub wasnt clean i asked for a broom n new sheets brought them left them for me to put on myself i began sweeping n u der dresser was where all the trash being swept under this was a Nasty Nasty Stay
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酒店回复: Dear Michelle,We are truly sorry to hear about the issues you experienced during your stay at Bonita Lakes Inn By OYO Meridian. This is certainly not the standard we strive for, and we apologize for the discomfort and inconvenience caused. Your feedback is very important to us, and we will address these concerns with our team immediately to improve our services.Thank you for bringing this to our attention. We hope you will consider giving us another chance in the future.Sincerely,RosyBonita Lakes Inn By OYO Meridian
1.0分
其他
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I wish I would’ve read the reviews before booking. The rooms were stained all over the walls and sheets with God knows what. Door doesn’t close properly and I now have head lice from staying in rm 201. Completely disgusting.
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酒店回复: Dear Tarvell,We sincerely apologize for the experience you had during your stay. What you described regarding cleanliness and the condition of the room is completely unacceptable, and we deeply regret that your stay was so disappointing. Please know that we take your concerns very seriously and will be addressing these issues immediately to prevent this from happening again.We are genuinely sorry for the discomfort you experienced and appreciate your feedback as it helps us improve.Best regards,The Bonita Lakes Inn By OYO Meridian Team
1.0分
其他
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The welcoming at arrival was Terrible not only That I paid for a king size room and got 2 queen beds Room was Filthy blood stains on beddind tub un cleaned dust every where ...WILL NEVER BOOK OR STAY THERE AGAIN NEVER ....NEED TO STOP BOOKING NASTY ROOMS SAID BREAKFAST WAS AVAILABLE AND NONE WAS ALSO NEVER CAME TO SEE IF WE NEEDED ANYTHING NEXT DAY I CHECKED OUT EARLY AND WAS REFUSED A REFUND...
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酒店回复: Dear Michelle,We are deeply sorry for the negative experience you had during your stay. The issues you described with cleanliness, room condition, and service are certainly not up to our standards. We understand your frustration and regret that we fell short in providing the quality you expected.Please be assured that we are taking immediate steps to address these concerns with our team to improve the overall guest experience. We value your feedback and hope you will give us another chance to show you the improvements made.Best regards,The Bonita Lakes Inn By OYO Meridian Team
1.0分
情侣出游
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I didnt like anything about it i will not be back air conditioner was tore up shower head broke bed dirty walls dirty no towels when i arrive floor needed vacuum it was terrible i'd rather slept in ny car..
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酒店回复: Dear Willie,We are truly sorry to hear about your disappointing experience. The issues you mentioned, including the air conditioner, shower head, cleanliness, and lack of towels, do not reflect our usual standards, and we sincerely apologize for the inconvenience caused.Please know that we take your feedback seriously and will address these matters with our team to ensure that improvements are made. We truly appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a much better experience in the future.Best regards,The Bonita Lakes Inn By OYO Meridian Team
3.0分
家庭亲子
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The carpet was dirty the bed sheets were dirty the bed was dirty there was holes in the walls we didn't get to use any of that anemones like the breakfast the pool was closed you couldn't even get a cup of coffee.
毯子上有一块看起来像血迹的污渍。
恶心！！！！！！
快逃，别走，从这个肮脏的“蟑螂车”酒店逃走！！！这个无烟房间的浴缸和床单上有烟头烫过的痕迹。夏天这么热，空调几乎不吹，要到早上才能凉快下来。浴帘很脏，墙上满是字迹、手印和脚印。门被踢开了，没有修好。这真是糟糕透顶。它怎么能有 6.0/10 的评分？？？？
I was put in the hottest room possible on the second floor. The antiquated AC was doing all it could but never really cooled off the room. The desk cleared charged me a $50 deposit, which I haven't gotten back yet after 2 days! The driveway around the entire building looks like bombed out northern Germany circa 1945.
I have pictures of this place. Unhealthy to stay at this place. This location should be shut down. The search online is deceiving. Room 116 should be boarded up. I opened the door and couldn't believe that ******* would have this place on there list. Please contact me ASAP regarding this place. It was dirty, smelly, electrical plugs on the floor, bed linen was nasty with spots, towels already used etc.
when i got there they gave me a dirty room , second room fridge wasn’t working ! the place is not clean at all !
The room was very nasty i had roaches crawling i had gotten some food sat it down for a min went pick bk up a roach was all on it..also the refrigerator had a hunk of ice inside wasnt cooling anything spots on bedding tub wasnt clean i asked for a broom n new sheets brought them left them for me to put on myself i began sweeping n u der dresser was where all the trash being swept under this was a Nasty Nasty Stay
I wish I would’ve read the reviews before booking. The rooms were stained all over the walls and sheets with God knows what. Door doesn’t close properly and I now have head lice from staying in rm 201. Completely disgusting.
The welcoming at arrival was Terrible not only That I paid for a king size room and got 2 queen beds Room was Filthy blood stains on beddind tub un cleaned dust every where ...WILL NEVER BOOK OR STAY THERE AGAIN NEVER ....NEED TO STOP BOOKING NASTY ROOMS SAID BREAKFAST WAS AVAILABLE AND NONE WAS ALSO NEVER CAME TO SEE IF WE NEEDED ANYTHING NEXT DAY I CHECKED OUT EARLY AND WAS REFUSED A REFUND...
I didnt like anything about it i will not be back air conditioner was tore up shower head broke bed dirty walls dirty no towels when i arrive floor needed vacuum it was terrible i'd rather slept in ny car..
The carpet was dirty the bed sheets were dirty the bed was dirty there was holes in the walls we didn't get to use any of that anemones like the breakfast the pool was closed you couldn't even get a cup of coffee.