Housekeeping severely lacking. Bowls and pans in cabinet were NOT clean. Housekeeping did meet us in room to discuss issues, but contacting them later has been silence. Corporate nor location has responded. Dirty linens, not enough towels and washcloths. Refrigerator needed to be cleaned inside. Footstool portion of couch obviously not moved recently, found trash underneath. Just a really bad experience. The people we spoke w were generally nice. One young man went out of his way to make sure we had an ice bucket. Which is evidently verboten on "the Residence side".
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酒店回复: Dear Guest, We sincerely apologize for the issues you encountered with our housekeeping service. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. Additionally, we are sorry for the difficulty you have in reaching our team. We will evaluate each of the instances you mentioned and address them appropriately to ensure that every room is immaculate and welcoming going forward. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We are grateful for your patience during your time with us, and we hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit.Sincerely,Roberta RodasGeneral Manager
4.0分
其他
Staff was nice. I had to change rooms because my initial room was dirty and hadn’t been cleaned but they acted quick and the new room was immediately ready.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear our team provided quick assistance and that your accommodations met expectations. However, we apologize for the initial oversight and appreciate your understanding as we worked to resolve the issue promptly. We hope to welcome you back to the Residence Inn Milwaukee Brookfield at Poplar Creek for an even smoother stay next time.Sincerely,Michele Desher-YostComplex Task Force General Manager
1.0分
商务出差
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Posting this after giving Marriott time to respond privately. Found ants in the kitchenette and later other small pests. Took two days and multiple follow-ups to be moved, and the new room was a downgrade. Staff communication poor and unhelpful. I’m a Silver Elite member and expected better. Reported it to Marriott Guest Relations — still unresolved after weeks. Won’t be returning.
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酒店回复: Dear Guest, We appreciate your loyalty to our hotels as a valued Marriott Bonvoy Silver Elite member, and we are genuinely sorry that your most recent visit did not live up to the enjoyable experience you've had in the past. We apologize for the disturbances you reported in both your accommodations and the way our associates handled your concerns. We completely understand your frustration with the lack of satisfactory assistance, and we appreciate you bringing these concerns to our attention once again. Please know, we follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Your feedback is invaluable as it highlights areas where we can enhance our services, and we will address this appropriately to ensure better availability and responsiveness in the future. We are grateful for your patience, and we hope you will consider giving us another opportunity to regain your trust in the future. Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
家庭亲子
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The staff were absolutely amazing and made us feel welcome from the moment we checked in. The breakfast team went above and beyond to make sure our family had everything we needed, even putting together a goody snack bag to send with our college daughter. It was such a thoughtful touch and really stood out!
We had two king suite rooms, and they were spotless, very comfortable, and perfect for our family. The in-room kitchen space was incredibly convenient and made our stay even more enjoyable.
The rooftop outdoor area was beautiful and so relaxing—it was the perfect spot to unwind.
We will definitely be coming back, and next time we’ll be bringing our pets too! Honestly, the staff were the highlight of our stay. Their exceptional service made all the difference!
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酒店回复: Dear Amber, We are delighted that from check-in through check-out, we were able to provide you and your family with a great stay at Residence Inn Milwaukee Brookfield at Poplar Creek. We also loved reading your wonderful comments about our associates who could be a part of making your visit memorable; your response will be shared and celebrated with our entire staff as we continue making sure every guest experience at our property is exceptional. We look forward to welcoming you and your furry friends again soon! Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
其他
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Beautiful new hotel. Nice pool and work out room. Parking garage is nice. Breakfast crew made our stay exceptionally pleasant. They were efficient, friendly and very kind.
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酒店回复: Dear Debbie, We are pleased that you enjoyed everything, especially our abundant amenities here at Residence Inn Milwaukee Brookfield at Poplar Creek. We're also delighted to hear that our breakfast staff left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in; we would love to share your kind words with them! Your feedback is essential to us, primarily as a new hotel, and we look forward to your next stay! Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
家庭亲子
The staff was amazing. They were patient and answered any question that we had and the breakfast staff were so friendly and helpful! Great experience!
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酒店回复: Dear Jeremy, We endeavor to go above and beyond to ensure our guests have a memorable experience, and we're glad to know our thoughtful associates left a lasting impression. We appreciate your recognition of their efforts, and we will be sure to share this review with our entire team.All of us at Residence Inn Milwaukee Brookfield at Poplar Creek look forward to having you stay with us again. Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
其他
Excellent property! Amenities galore. Super clean. The room was awesome. fridge, cooktop, disposal etc.
Best pillows of any hotel I've ever stayed in!
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酒店回复: Dear James, We're delighted to hear you appreciated our well-kept hotel and the abundant amenities we offer. It's guests like you who make our work so rewarding. We are especially delighted to know how much you liked our comfortable pillows. We appreciate your feedback and look forward to hosting you again at Residence Inn Milwaukee Brookfield at Poplar Creek. Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
其他
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We will certainly be back!!!
It was amazing !!!! We celebrated my son’s 5th birthday and was treated like royalty. Very very accommodating thanks for everything .
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酒店回复: Dear Valued Guest, We love it when people include us in their special celebrations; therefore, we are glad we could help make the celebration an enjoyable event. It was our pleasure hosting you and your family, and we are delighted that we set the scene for an exceptional experience. All of us here at Residence Inn Milwaukee Brookfield at Poplar Creek look forward to your return!Sincerely,Michele Desher-YostComplex Task Force General Manager
5.0分
家庭亲子
New and very clean property. It was very nice with great amenities and friendly staff. Person handling breakfast was very personable.
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酒店回复: Dear Rich, It is gratifying to know you loved our immaculate property and excellent amenities, as well as the caring service provided by our associates. We are especially delighted to read that the team member overseeing the breakfast made a positive impression and helped start your day on an uplifting note. We look forward to seeing you again soon at Residence Inn Milwaukee Brookfield at Poplar Creek for another flawless experience. Sincerely,Michele Desher-Yost,Complex Task Force General Manager
我们想要一间安静的房间。即使关掉空调，声音也很大。只有戴耳塞才能入睡。房间没有打扫，尽管之前已经确认过，而且在预订时也确认过。接待人员服务态度很差，即使我们提出要求，他们也不予理睬。我们因为感觉不舒服，提前一天退房。接待人员从不问我们为什么提前退房！接待人员非常不友好！客户服务完全不存在。非常令人失望的一次住宿体验！
Housekeeping severely lacking. Bowls and pans in cabinet were NOT clean. Housekeeping did meet us in room to discuss issues, but contacting them later has been silence. Corporate nor location has responded. Dirty linens, not enough towels and washcloths. Refrigerator needed to be cleaned inside. Footstool portion of couch obviously not moved recently, found trash underneath. Just a really bad experience. The people we spoke w were generally nice. One young man went out of his way to make sure we had an ice bucket. Which is evidently verboten on "the Residence side".
Staff was nice. I had to change rooms because my initial room was dirty and hadn’t been cleaned but they acted quick and the new room was immediately ready.
Posting this after giving Marriott time to respond privately. Found ants in the kitchenette and later other small pests. Took two days and multiple follow-ups to be moved, and the new room was a downgrade. Staff communication poor and unhelpful. I’m a Silver Elite member and expected better. Reported it to Marriott Guest Relations — still unresolved after weeks. Won’t be returning.
The staff were absolutely amazing and made us feel welcome from the moment we checked in. The breakfast team went above and beyond to make sure our family had everything we needed, even putting together a goody snack bag to send with our college daughter. It was such a thoughtful touch and really stood out!
We had two king suite rooms, and they were spotless, very comfortable, and perfect for our family. The in-room kitchen space was incredibly convenient and made our stay even more enjoyable.
The rooftop outdoor area was beautiful and so relaxing—it was the perfect spot to unwind.
We will definitely be coming back, and next time we’ll be bringing our pets too! Honestly, the staff were the highlight of our stay. Their exceptional service made all the difference!
Beautiful new hotel. Nice pool and work out room. Parking garage is nice. Breakfast crew made our stay exceptionally pleasant. They were efficient, friendly and very kind.
The staff was amazing. They were patient and answered any question that we had and the breakfast staff were so friendly and helpful! Great experience!
Excellent property! Amenities galore. Super clean. The room was awesome. fridge, cooktop, disposal etc.
Best pillows of any hotel I've ever stayed in!
We will certainly be back!!!
It was amazing !!!! We celebrated my son’s 5th birthday and was treated like royalty. Very very accommodating thanks for everything .
New and very clean property. It was very nice with great amenities and friendly staff. Person handling breakfast was very personable.