Automatic light kept turning on at night and waking me up. Need to have a way to disable motion sensor on light or have a switch bypass.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the automatic light sensor during your stay. We understand how important a good night’s rest is and have shared your comments with our maintenance team to look into adjusting or adding a manual switch option. We appreciate you bringing this to our attention and hope to have the chance to provide you with a more comfortable experience in the future.
2.0分
其他
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Photos online show a nice hotel. Those photos are from 20 years ago when it was nice. Hotel has not aged well. Not a nice, clean hotel or hotel room. Toilet ran all night due to the innards needing replaced. Missing grout in the shower so they used white caulk and filled in the missing grey grout with silicone and not cleanly. Seems like everything was rigged or poorly fixed. For the money I wouldn’t stay there again.
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酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet expectations. We’re currently working on property updates and maintenance improvements, including addressing bathroom fixtures and other room details you mentioned. Your comments are valuable and help us focus on areas needing attention. We hope you’ll consider giving us another opportunity in the future to provide you with a much better experience.
1.0分
其他
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Check in the room's airconditioner was broken with furniture muddy and soiled. The furniture was severely abused with the doors to the closet off. Within 10 minutes in the room another person was given our room key and came in our room. We had to check out for safety reasons and book another safer and cleaner hotel for same night 20 miles away. AWFUL!! SCARY!! DISGUSTING!!! Never do reviews but really had to warn people rating and pictures of hotel a complete lie.
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酒店回复: We sincerely apologize for the experience you described. This is not the standard we strive to maintain, and we understand how upsetting this situation must have been. Please know that we take your feedback very seriously. Our management team has already addressed the concerns regarding the air conditioning, furniture condition, and key assignment to ensure such issues do not happen again.We truly regret that your stay did not meet expectations, and we appreciate you bringing this to our attention so we can continue improving our guest experience
3.0分
家庭亲子
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Employees were nice and attentive.
Room cleanliness needs a lot of improvement big stains on furniture and the bedding was gross. Bathroom floor was nasty in our room. Breakfast was good if you only eat the cereal. The pool was super duper cold like a giant bathtub full of cold water, and they did a horrible job installing the pool?
You get what you pay for I guess lol!
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酒店回复: Hi Alyza, thank you for taking the time to share your feedback. We’re glad to hear that our team made a positive impression, but we’re truly sorry that the cleanliness and pool temperature didn’t meet your expectations. Your comments have been shared with our housekeeping and maintenance teams to make immediate improvements. We appreciate your honesty and hope you’ll consider giving us another chance to provide you with a much better experience in the future.
3.0分
其他
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I requested a non smoking room and the smell of smoke was so strong it lingered on me and my kids. The front desk guy was rude and accused me of using a card that didn’t belong to me despite it having my name on it.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We take all guest concerns seriously and will be addressing the issue of smoke odor and staff interaction with our team to ensure this does not happen again. Our goal is always to provide a clean, comfortable, and welcoming environment for all guests. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide you with a better experience in the future.
3.0分
情侣出游
Room was clean but old . Bed was comfortable , sheets were soft . The night clerk was slow . Day clerk was nice . Pool was cold !
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found the room clean and comfortable and appreciated our day clerk’s service. We apologize for the slower check-in at night and that the pool temperature was not ideal during your visit. Your comments help us improve, and we’ll address these issues with our team. We hope to have the opportunity to welcome you back for a smoother and even more enjoyable stay.
2.0分
其他
Room was not cleaned, breakfast was not very good . Customer service at the front desk was very good
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酒店回复: Thank you, Joe, for taking the time to share your feedback. We’re very sorry to hear that your room cleanliness and breakfast experience did not meet your expectations. We truly appreciate your kind words about our front desk service — our team will be happy to hear that. Your comments have been shared with our housekeeping and breakfast teams to ensure improvements are made. We hope to have another opportunity to serve you better in the future.
1.0分
其他
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The room stank, the carpets were all wet, the floors in the bathroom were sticky, and the shower looked like it hadn't been cleaned in a long time. The needs were the only thing that looked ok. We kept our shoes on unless we were sleeping. The breakfast was also abysmal. The entire stay was just awful. Strongly do not recommend.
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酒店回复: We are very sorry to hear about your experience and truly regret that your stay did not meet expectations. Cleanliness and guest comfort are very important to us, and we sincerely apologize for the condition of your room and the inconvenience you encountered. Please know that your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements. We also appreciate your feedback regarding breakfast and will review it with our staff for better quality going forward.We hope you’ll consider giving us another chance to provide you with a much better stay.
因为离开芝加哥的时候，突然遇上了雷暴天气，临时定了这家酒店，位置非常好，就在65公路的旁边，周围有麦当劳等很多餐馆,酒店的性价比不错，服务也很好，有游泳池适合于开车路过的旅客。
房间超级脏，臭气熏天，状况很糟糕，我三个月大的女儿也住在那里。真是糟糕的体验。
Automatic light kept turning on at night and waking me up. Need to have a way to disable motion sensor on light or have a switch bypass.
Photos online show a nice hotel. Those photos are from 20 years ago when it was nice. Hotel has not aged well. Not a nice, clean hotel or hotel room. Toilet ran all night due to the innards needing replaced. Missing grout in the shower so they used white caulk and filled in the missing grey grout with silicone and not cleanly. Seems like everything was rigged or poorly fixed. For the money I wouldn’t stay there again.
Check in the room's airconditioner was broken with furniture muddy and soiled. The furniture was severely abused with the doors to the closet off. Within 10 minutes in the room another person was given our room key and came in our room. We had to check out for safety reasons and book another safer and cleaner hotel for same night 20 miles away. AWFUL!! SCARY!! DISGUSTING!!! Never do reviews but really had to warn people rating and pictures of hotel a complete lie.
Employees were nice and attentive.
Room cleanliness needs a lot of improvement big stains on furniture and the bedding was gross. Bathroom floor was nasty in our room. Breakfast was good if you only eat the cereal. The pool was super duper cold like a giant bathtub full of cold water, and they did a horrible job installing the pool?
You get what you pay for I guess lol!
I requested a non smoking room and the smell of smoke was so strong it lingered on me and my kids. The front desk guy was rude and accused me of using a card that didn’t belong to me despite it having my name on it.
Room was clean but old . Bed was comfortable , sheets were soft . The night clerk was slow . Day clerk was nice . Pool was cold !
Room was not cleaned, breakfast was not very good . Customer service at the front desk was very good
The room stank, the carpets were all wet, the floors in the bathroom were sticky, and the shower looked like it hadn't been cleaned in a long time. The needs were the only thing that looked ok. We kept our shoes on unless we were sleeping. The breakfast was also abysmal. The entire stay was just awful. Strongly do not recommend.