This makes the third comfort and I stayed at the first two were very nice this one the toilet seat was so loose as you kept sliding off the shower had no water pressure they moved me twice because the first room had mold bathroom at mold in it it was just not quality hotel at all we got very little sleep last night in it not a very good area would not stay there again or recommend it thank you
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酒店回复: I am so sorry to hear about the terrible experience you had during your recent stay. It sounds like you went through a series of frustrating and unacceptable issues. You deserve a comfortable and clean stay, and it is clear that this hotel failed to meet even basic standards of quality and service.I am particularly concerned to hear that:The toilet seat was loose, creating a very unpleasant and unstable experience.The shower had no water pressure.You had to be moved twice due to finding mold in the bathroom of the first room.The overall lack of quality led to a very little sleep and a deeply negative experience.The location itself was not good, which added to your discomfort.Please accept my deepest apologies for the stress, inconvenience, and discomfort this caused you. Moving rooms twice and dealing with issues like mold and a loose toilet seat is simply not acceptable. This is certainly not the quality we aim for, and I understand why you would not stay there again or recommend it.We value your business and your feedback. I will ensure this is immediately reviewed with the management team of that specific Comfort Inn to address the maintenance, cleanliness, and service issues you raised so that other guests do not have to endure this same situation.Again, I sincerely apologize for letting you down.
3.0分
家庭亲子
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Checked in around 730p and desk clerk was super nice and helpful. Room was clean and comfortable. I appreciated having 2 king beds in the room. Hotel is older and the wear is showing but still great. Would have given a higher rating but for the fact it snowed overnight and we learned the owner doesn't have a contract with a snow plowing service. He then parked a truck and trailer in space next to the door and wouldn't move it so we had to push a cart with our stuff through several inches of snow to load our car. If it had snowed a little more, we would have been stuck in the lot.
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酒店回复: sincerely apologize for the inconvenience and frustration you experienced when trying to check out and load your car due to the lack of snow removal.It is unacceptable that you had to push your luggage cart through several inches of snow because the hotel owner failed to arrange a snow plowing service. Furthermore, the action of parking a truck and trailer in a spot near the door and refusing to move it, forcing you to navigate the snow, is extremely poor judgment and service on their part.While I am glad the desk clerk was super nice and helpful, and that your room was clean, comfortable, and featured the appreciated two king beds, the lack of essential services like snow plowing compromises the safety and accessibility of the entire hotel. You should never feel that you might be stuck in the parking lot.Thank you for bringing this serious issue to our attention. I will ensure this is flagged for the owner's immediate attention, as proper winter maintenance is a non-negotiable part of operating a hotel in snowy conditions.
1.0分
其他
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The WORST room I've stayed in, in a long time. The room hadn't even been vacuumed, there was dust everywhere, and I found hair in the bed. The outlets didn't work in the bathroom, the drains in the sink, bathtub, and whirlpool tub were all broken. The furniture was incredibly run-down and the room/hallways smelled horrible.
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酒店回复: I am truly appalled and deeply sorry to hear about the absolutely unacceptable condition of the room you were given. This sounds like an incredibly frustrating and disappointing experience, and I completely understand why you feel it was the worst room you've stayed in for a long time.Please accept my sincere apologies for this failure in basic cleanliness and maintenance.😔 Apology for Your ExperienceIt is completely unacceptable that you encountered these serious issues:Poor Housekeeping: The fact that the room had not been properly vacuumed, there was dust everywhere, and you found hair in the bed indicates a severe failure in cleaning standards.Maintenance Issues: Broken outlets in the bathroom and broken drains in the sink, bathtub, and whirlpool tub are serious maintenance flaws that compromised your ability to use the room's facilities safely and comfortably.Run-Down Condition: The incredibly run-down furniture and the horrible smell in the room and hallways further contributed to a terrible atmosphere.This is far below the standard any guest should expect, and I am very sorry you had to deal with such a poorly maintained and unsanitary environment.I will ensure this feedback is escalated immediately to address the housekeeping and maintenance failures at this location.
4.0分
商务出差
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Staff was friendly, room was clean, small pool though. The hallway smelled like cleaning products and the hot breakfast was basic but warm. Could not bring breakfast food to the room, had to eat there.
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酒店回复: While I am very happy to hear that the staff was friendly and the room was clean, I apologize that the overall experience was not perfect due to some specific drawbacks:Overpowering Odor: I apologize that the hallway smelled strongly of cleaning products. While cleanliness is important, the smell should not be so intense that it detracts from your comfort.Basic Breakfast: I apologize that the hot breakfast was only basic, even though it was warm.Breakfast Restriction: I understand it can be inconvenient that you could not bring breakfast food back to your room and were required to eat it in the dining area.Small Pool: I also apologize that the pool was small.We appreciate you sharing your candid feedback, which helps us understand where we are succeeding (staff, cleanliness) and where we need to improve guest policies and amenities (breakfast quality/flexibility, managing cleaning product odors).
1.0分
其他
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The lights went out
The Indoor pool felt like the cold weather outside
Blood and god knows what on the inside of our sheets (tried to hide by adding more to cover stains
They assumed we hadn’t paid for 3 rooms even took it upon themselves to double check
I bought 3 rooms and had to prove it they kept saying I only bought 2
NEVER AGAIN!!!
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酒店回复: Please accept my most sincere and profound apologies. The details you provided are completely unacceptable for any hotel, and I am horrified that you experienced:Power Outages: The fact that the lights went out is a serious safety and operational failure.Unsanitary Bedding: Finding blood and unknown substances on the sheets, with staff attempting to hide these stains by simply covering them with more linen, is a grievous violation of health and cleanliness standards.Cold Pool: The indoor pool feeling like the cold weather outside renders the amenity unusable and suggests negligence.Insulting Service: The most outrageous part is the staff's assumption that you hadn't paid for your reservation, requiring you to prove that you bought three rooms when they insisted you only purchased two. This is disrespectful, time-consuming, and reflects a severe lack of organization and trust.You should never have had to face such a degrading and unsanitary environment. I understand completely why you say "NEVER AGAIN!!!" and why you would not recommend this place. This stay was a complete failure on every level.
2.0分
朋友出游
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Charged me $60 for incidentals before I even entered the room … yes they provided me a refund when I left but I didn’t get the refund for 3 days. Normally I provide a card in case incidentals were incurred but for this motel they said I had to pay. They said it was to cover expenses associated with smoking in the room etc… which is ironic being that the lobby wreaked of smoke. When I said I wanted to just cancel my reservation because I didn’t want to pay the $60 they said they could do it but per my agreement with ******* it was a non refundable fee basically meaning I’d lose the $126 fee…then went on stating I should not use third parties and just deal with them directly. Terrible experience with rude and condescending staff
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酒店回复: 💰 My Apology for the Incidentals and Poor ServiceI sincerely apologize for the highly unusual and frustrating situation regarding the $\$60$ charge and the utterly rude behavior of the motel staff.It is unacceptable that you were:Forced to pay a $\$60$ incidental charge up front before entering the room, instead of just authorizing a card hold, which is the industry standard.Made to wait three days for your refund to process, tying up your funds unnecessarily.Met with hypocrisy when staff cited the charge was for things like smoking, while the lobby itself reeked of smoke.Held hostage by your non-refundable booking agreement when you tried to cancel to avoid the charge, forcing you to choose between losing your $\$126$ fee or paying the $\$60$.Subjected to rude and condescending staff who incorrectly blamed third-party booking sites for their own confusing policies.Requiring an upfront payment and then using the threat of losing your entire booking fee to enforce it is terrible business practice. I am very sorry that this staff made your experience so miserable.
3.0分
其他
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The overall stay for the amount was reasonable due to the condition of the hotel (Needs A Few Updates). The beds kept sliding away from the headboard, so that made the mattress uneven on a slope. The breakfast is the same thing everyday and not hot. House keeping is terrible if you staying more than 3 days. The water for showers was warm and wouldn't get hot. Front desk tried to be helpful as possible.
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酒店回复: 🚿 Apology for Comfort and Maintenance IssuesI apologize that your stay was marred by several maintenance and service shortcomings. While it is good to hear the front desk staff tried to be helpful, you should not have had to contend with these problems:Uncomfortable Bedding: It is unacceptable that the beds kept sliding away from the headboard, creating an uneven mattress slope that likely ruined your quality of sleep.Insufficient Hot Water: I apologize that your shower water was only warm and wouldn't get hot. This makes taking a shower frustrating and uncomfortable.Poor Housekeeping: For stays longer than three days, the terrible housekeeping is unacceptable. Guests deserve consistent cleaning and servicing of their rooms.Stale Breakfast: While the breakfast may be included, serving the exact same thing every day and not keeping it hot is a definite failure in quality.Thank you for providing balanced feedback. We will ensure the maintenance and housekeeping teams address the sliding beds, the hot water supply, and the consistency of breakfast quality.
1.0分
其他
Automatic light kept turning on at night and waking me up. Need to have a way to disable motion sensor on light or have a switch bypass.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the automatic light sensor during your stay. We understand how important a good night’s rest is and have shared your comments with our maintenance team to look into adjusting or adding a manual switch option. We appreciate you bringing this to our attention and hope to have the chance to provide you with a more comfortable experience in the future.
因为离开芝加哥的时候，突然遇上了雷暴天气，临时定了这家酒店，位置非常好，就在65公路的旁边，周围有麦当劳等很多餐馆,酒店的性价比不错，服务也很好，有游泳池适合于开车路过的旅客。
房间超级脏，臭气熏天，状况很糟糕，我三个月大的女儿也住在那里。真是糟糕的体验。
This makes the third comfort and I stayed at the first two were very nice this one the toilet seat was so loose as you kept sliding off the shower had no water pressure they moved me twice because the first room had mold bathroom at mold in it it was just not quality hotel at all we got very little sleep last night in it not a very good area would not stay there again or recommend it thank you
Checked in around 730p and desk clerk was super nice and helpful. Room was clean and comfortable. I appreciated having 2 king beds in the room. Hotel is older and the wear is showing but still great. Would have given a higher rating but for the fact it snowed overnight and we learned the owner doesn't have a contract with a snow plowing service. He then parked a truck and trailer in space next to the door and wouldn't move it so we had to push a cart with our stuff through several inches of snow to load our car. If it had snowed a little more, we would have been stuck in the lot.
The WORST room I've stayed in, in a long time. The room hadn't even been vacuumed, there was dust everywhere, and I found hair in the bed. The outlets didn't work in the bathroom, the drains in the sink, bathtub, and whirlpool tub were all broken. The furniture was incredibly run-down and the room/hallways smelled horrible.
Staff was friendly, room was clean, small pool though. The hallway smelled like cleaning products and the hot breakfast was basic but warm. Could not bring breakfast food to the room, had to eat there.
The lights went out
The Indoor pool felt like the cold weather outside
Blood and god knows what on the inside of our sheets (tried to hide by adding more to cover stains
They assumed we hadn’t paid for 3 rooms even took it upon themselves to double check
I bought 3 rooms and had to prove it they kept saying I only bought 2
NEVER AGAIN!!!
Charged me $60 for incidentals before I even entered the room … yes they provided me a refund when I left but I didn’t get the refund for 3 days. Normally I provide a card in case incidentals were incurred but for this motel they said I had to pay. They said it was to cover expenses associated with smoking in the room etc… which is ironic being that the lobby wreaked of smoke. When I said I wanted to just cancel my reservation because I didn’t want to pay the $60 they said they could do it but per my agreement with ******* it was a non refundable fee basically meaning I’d lose the $126 fee…then went on stating I should not use third parties and just deal with them directly. Terrible experience with rude and condescending staff
The overall stay for the amount was reasonable due to the condition of the hotel (Needs A Few Updates). The beds kept sliding away from the headboard, so that made the mattress uneven on a slope. The breakfast is the same thing everyday and not hot. House keeping is terrible if you staying more than 3 days. The water for showers was warm and wouldn't get hot. Front desk tried to be helpful as possible.
Automatic light kept turning on at night and waking me up. Need to have a way to disable motion sensor on light or have a switch bypass.