酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the peaceful surroundings and appreciated the level of customer service from our team.We sincerely apologize for the inconvenience you experienced with our cleaning services. Your comments highlight an area where we need to improve, and we take them seriously. Please know that we are addressing this with our housekeeping team to ensure better coordination and more consistent cleanliness moving forward.We value your input and hope to have the opportunity to welcome you again for a more seamless stay.
5.0分
其他
原文
翻译提供方：Google
酒店很棒。空调正常运转。床很舒服。早餐不错。员工友善。还会再来。
5.0分
商务出差
原文
翻译提供方：Google
出色的
4.0分
家庭亲子
原文
翻译提供方：Google
不错的酒店
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酒店回复: Thank you for taking the time to share your feedback. I am pleased to see you enjoyed your stay. Here at La Quinta Lakeline mall we strive to meet and exceed expectations.Thank you for staying with us, we look forward to serving you in the future.
1.0分
其他
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Pictures showed vs what it truly looks like it’s a complete scam / catfished. We walked in and there was no lights just 2 lamps. Everything was stained sheets looked like they had blood on them same as the curtains. Everything was dusty. We took off the pillowcases due to how dirty they were. Then we noticed roaches crawling on the walls and on the cabinets. We checked in and within 8 minutes we checked out !
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience, as this is far from the standard we strive to provide. Your comments regarding the lighting, cleanliness, and pest concerns are extremely concerning, and we understand how upsetting this must have been.Please know that we take these matters very seriously. We have already notified our housekeeping and maintenance teams to inspect the room thoroughly and address all issues immediately, including a full deep clean and a review of our pest-prevention protocols.Thank you again for bringing this to our attention.
5.0分
其他
The staff was EXCELLENT! The gym has everything you’ll need to stay fit. I didn’t go in the pool, the jacuzzi was closed too
5.0分
其他
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The overall experience is way more than the affordable price they charge. Only minor inconvenience, parking near entrance is limited. Breakfast was very good, pool is perfect for family with kids.
Next visit to Austin, I'm staying here again. 👍
5.0分
其他
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I traveled from Tennessee to Texas to visit my sister in the hospital. This La Quinta is relatively close (4.1 miles) from the hospital.
I have been VERY impressed by the professional staff AND the facility. The complementary breakfast was AWESOME, so I poked my head in the kitchen and thanked the lady to prepared it for us.
I liked this facility so much, I decided to extend my stay for a few days. Thank you!
这家酒店太棒了！床很舒服，员工服务也无微不至！员工服务非常好！我们一定会再来这里住的。
房间很干净，工作人员友好热情，服务周到。我们住了三天，早餐种类丰富，味道不错。他们还提供了三种不同的饼干作为下午茶点！
周围环境非常漂亮且安静，但是酒店在清洁方面缺乏很多清洁度和协调性，因为他们清洁得太晚，有时根本不彻底。
总体客户服务很好
酒店很棒。空调正常运转。床很舒服。早餐不错。员工友善。还会再来。
出色的
不错的酒店
Pictures showed vs what it truly looks like it’s a complete scam / catfished. We walked in and there was no lights just 2 lamps. Everything was stained sheets looked like they had blood on them same as the curtains. Everything was dusty. We took off the pillowcases due to how dirty they were. Then we noticed roaches crawling on the walls and on the cabinets. We checked in and within 8 minutes we checked out !
The staff was EXCELLENT! The gym has everything you’ll need to stay fit. I didn’t go in the pool, the jacuzzi was closed too
The overall experience is way more than the affordable price they charge. Only minor inconvenience, parking near entrance is limited. Breakfast was very good, pool is perfect for family with kids.
Next visit to Austin, I'm staying here again. 👍
I traveled from Tennessee to Texas to visit my sister in the hospital. This La Quinta is relatively close (4.1 miles) from the hospital.
I have been VERY impressed by the professional staff AND the facility. The complementary breakfast was AWESOME, so I poked my head in the kitchen and thanked the lady to prepared it for us.
I liked this facility so much, I decided to extend my stay for a few days. Thank you!