酒店回复: Hello Nabila!Thank you for your kind feedback! We're so glad to hear that you found our team welcoming and the room well-equipped for your needs. It's great to know that amenities like the mini bar, microwave, and secure parking helped make your stay more comfortable and convenient.We truly appreciate your support and are happy to hear you plan to return. Thank you for choosing Holiday Inn Express — we look forward to welcoming you back soon! Be safe in your travels!
4.0分
情侣出游
原文
翻译提供方：Google
酒店非常干净舒适，位于市中心。唯一的缺点是周围有很多无家可归的人。食物很棒，工作人员也很乐于助人。
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酒店回复: Hola Angela!Muchas gracias por sus amables palabras sobre nuestro hotel. Nos complace saber que encontró nuestro hotel limpio, cómodo y bien ubicado, y que disfrutó de nuestra comida y nuestro amable servicio. ¡Nuestro equipo agradece enormemente su reconocimiento!Entendemos su preocupación por los alrededores. Estar en el corazón de la ciudad ofrece un excelente acceso a todo, aunque reconocemos que los entornos urbanos a veces pueden presentar desafíos. Tenga la seguridad de que la seguridad y la comodidad de nuestros huéspedes son nuestra máxima prioridad, y seguimos trabajando estrechamente con las autoridades locales para garantizar un ambiente acogedor.¡Esperamos tener el placer de darle la bienvenida pronto! ¡Le deseamos un viaje seguro!
4.0分
其他
原文
翻译提供方：Google
房间隔音不好，几个房间都有噪音，保险箱不能用，真可惜
酒店回复: Thank you for sharing your feedback with us.
4.0分
其他
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Clean room. Staff was very friendly and very patience. 10 minute walk to the metro and downtown Silver Spring. The area isn't unsafe, but there is a definite need to stay alert walking around. The property has extra security.
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酒店回复: Hello Ryan!Thank you for taking the time to share your experience! We’re glad to hear you enjoyed your clean room and that our team made a positive impression with their friendliness and patience. It’s also great to know our location worked well for you, with easy access to the metro and downtown Silver Spring.We understand your comments about the surrounding area, and we appreciate your perspective. Guest safety is a top priority for us, and we’re glad you noticed the extra security measures we have in place. We hope to welcome you back again soon! Be safe in your travels!
1.0分
其他
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My wife and I are so frustrated with this hotel. The room has a smell which is off-putting and we have a video of a cockroach walking causally across the desk while I was working. We have gone through 5 room keys trying to use the door lock and still getting locked out. I had to go down to the front desk 3 times now in two days trying to get working room keys. We had one working key which now is not working. (The lock is very loose and does not appear to be functioning properly.) Today we had food and things in our hands and going to our room the keycard we had working now failed, to which my wife had to wait outside the door holding food and other things while I tried to get the key issue resolved. When I went down to the front desk, I got attitude from the desk clerk who was trying to deal with another issue when they started talking about colleges as I was standing there trying to get help. My wife was still up by our room in the hallway outside our door holding several items including coffee and other items she could not put down. In addition, the elevator is horribly slow which adds to the frustration. Today at breakfast (8 am) the biscuits and eggs were gone and did not seem like anyone was attending the issue - so skipped breakfast. All this I'm explaining is within less than the first 36 hours of our stay. In trying to get help on the IHG web site I got dropped from the chat 3 times while talking to an agent and had to start the conversation over. At that point I was
虽然位置有点不太方便，但酒店很干净，服务也非常好。设施齐全，令人满意。
离地铁站口稍远的，停车场收费每晚要20 刀，毫无性价比
非常不错的体验。免费早餐的选择非常多。房间很干净。我离开时把一些私人物品落下了，他们帮我保管了起来，所以我很快就取回了。
工作人员态度非常差。房间里没有吹风机，我打电话去要，结果他们很粗鲁地告诉我没法提供。
位置很好
工作人员热情好客，干净整洁。标准间虽小，但设施齐全，配有迷你吧、微波炉、咖啡机、电视、安全停车位，让我们的旅程更加轻松。是的，我还会再来快捷假日酒店。感谢您为客人着想。
酒店非常干净舒适，位于市中心。唯一的缺点是周围有很多无家可归的人。食物很棒，工作人员也很乐于助人。
房间隔音不好，几个房间都有噪音，保险箱不能用，真可惜
Clean room. Staff was very friendly and very patience. 10 minute walk to the metro and downtown Silver Spring. The area isn't unsafe, but there is a definite need to stay alert walking around. The property has extra security.
My wife and I are so frustrated with this hotel. The room has a smell which is off-putting and we have a video of a cockroach walking causally across the desk while I was working. We have gone through 5 room keys trying to use the door lock and still getting locked out. I had to go down to the front desk 3 times now in two days trying to get working room keys. We had one working key which now is not working. (The lock is very loose and does not appear to be functioning properly.) Today we had food and things in our hands and going to our room the keycard we had working now failed, to which my wife had to wait outside the door holding food and other things while I tried to get the key issue resolved. When I went down to the front desk, I got attitude from the desk clerk who was trying to deal with another issue when they started talking about colleges as I was standing there trying to get help. My wife was still up by our room in the hallway outside our door holding several items including coffee and other items she could not put down. In addition, the elevator is horribly slow which adds to the frustration. Today at breakfast (8 am) the biscuits and eggs were gone and did not seem like anyone was attending the issue - so skipped breakfast. All this I'm explaining is within less than the first 36 hours of our stay. In trying to get help on the IHG web site I got dropped from the chat 3 times while talking to an agent and had to start the conversation over. At that point I was