酒店回复: Dear Afflina,While we thank you for being our guest and sharing your feedback, we hope you'll accept our sincerest apologies for any housekeeping issues you encountered during your stay. We want to assure you that we do engage in deep cleaning processes, and we appreciate your informing us of the need to address our housekeeping policies and procedures. Thank you for your comments. We hope to see you again and impress you with our improvements.
酒店回复: Dear Jesse,Thank you for staying with us and for taking a moment to share your feedback. We sincerely apologize for any inconvenience you may have experienced, and please know that we are looking into what happened and exploring ways to improve. We truly appreciate your visit and hope you will consider returning in the future. It would be our honor to have the opportunity to provide you with a much better experience.
酒店回复: Dear Sydney,Thank you for your kind words! We're delighted to hear you enjoyed our clean atmosphere and friendly service. Your positive feedback means a lot to us, and we hope to welcome you back to Wyndham Garden Norfolk Downtown for another great stay soon!
酒店回复: Dear Ryouto,Thank you for your feedback. We are glad to receive your high rating. Your input is valuable, and we will certainly take your comments into consideration as we continue to look for ways to enhance our guest experience. It was a pleasure having you here, and we hope to welcome you back in the future.
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酒店回复: Dear Glendorn,Thank you for choosing to stay with us. We trust that you found your room clean and conducive to rest and relaxation. We regret to learn of the difficulty you experienced in locating the ice machine. Your suggestion regarding improved signage is valued and will be considered for implementation. We look forward to the opportunity to welcome you back in the near future.
舒适的房间，温馨的床，我很喜欢这一切。酒店位置很好，离市中心很近。
工作人员很好，但酒店状况不佳。我们来这个城市是为了参加女儿的学校活动。结果热带风暴来袭，活动取消了。我尝试提前48小时取消预订，但他们不允许。我甚至问他们是否能给我们一张延期券，等活动四周后重新安排时再用，但他们也拒绝了。不过就像我说的，工作人员真的非常好。
房间性价比很高。电视刚到的时候坏了，不过维修人员大约一个小时就修好了。酒店餐厅只营业了几个小时，有点失望，所以我们点了披萨外卖。总的来说，下次还会入住。
这家酒店设施陈旧，只有一部电梯能用，房间钥匙也坏了，到处弥漫着霉味。地板被刮花了，感觉像是把钱花在了装修上，而不是真正的改善。下次我不会再住这里了，我会选择希尔顿或大使套房酒店。
肯定是那里很糟糕，地板太脏了，我的脚都黑了，我不得不不断地擦，让他们叫客房服务人员来拖地，直到我退房的时候，情况一直如此
由于客房服务的问题，工作人员花了 30 分钟才给我们拿到房间钥匙，房间里仍然满是灰尘，而且没有卫生纸。
房间干净，工作人员很棒，满足了我们所有的需求，服务快捷，距离酒店 20 分钟路程内有商场和商店，住宿体验很棒。
虽然中途换了房间，但是工作人员帮我搬行李，非常亲切，让我感觉很舒服。
我希望价格能便宜一点，如果他们提供早上服务就更好了。
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